AirAsia Customer Support Associate Interview Questions and Answers

This was my first time in the aviation sector I got the invite on the mail I went for the interview they started with GD round there were 10 people in my round the topic we were given was " Is India ready for another pandemic " remember to start with your introduction keep your point crisp and clear and relevant try to speak as much as you can say but in a polite manner and also allow others to speak time limit is of around 10 minutes somehow i cleared this round and one more person cleared this rotfrom.my group and rest all were asked to leave.

Q1. The second round was Personal Interview there were two people in the interview panel they asked to tell me about my self my previous job experiences why I want to get into aviation sector what do you know ...read more
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Q2. Tell me about yourself
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Q3. Why did you left the previous company
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Q4. Why you want to get into aviation sector
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Q5. What do you know about the job role
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Q6. How will you handle the customer
Ans. 
I will handle the customer with patience, empathy, and effective communication.
• Listen actively to the customer's concerns and needs

• Acknowledge their frustration and apologize for any inconvenience

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q7. What do you know about Air India
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Q1. There were three interviewers sitting in the panel seemed to be of top management they asked me to introduce myself asked about my previous company and job role and said thankyou this was the point where I...read more
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Q2. Tell something me about yourself
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Q3. Why did you left your previous organisation
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Self Introductions categories of working experience

Q1. Tell me about your self, and tell me about your previous company details
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Q2. Tell me about Kolkata airport, and indigo airlines.
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Q1. Experience past and current
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Q2. Something about our self
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Q1. List of complete expectation
Ans. 
Customer service rep expectations include communication skills, problem-solving abilities, patience, and product knowledge.
• Excellent communication skills to interact with customers effectively

• Strong problem-solving abilities to address customer concerns

• Patience to handle difficult customers with professionalism

• Thorough product knowledge to provide accurate information and assistance
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Q2. Type of job and stress
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Question answer round and technical round with online assignments and questions with precise information

Q1. Hr questions on yourself
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Q2. Where do you see yourself in 4 years
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Q1. Are you felxible to work in any given shift as per requirements
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Q2. Yes .if it is required for company .
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There was 4 exam related airline functions n opration

Q1. They won't ask you anything serious. How do you deal with customers, calls, etc.
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Q2. Don't worry about it
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Q1. Do you have any experience from aviation?
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Q2. Are you comfortable for rotational shifts?
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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