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AirAsia

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3.6

based on 273 Reviews

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AirAsia Customer Support Associate Interview Questions and Answers

Updated 21 Dec 2024

AirAsia Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image MOHANA LAKSHMI

posted on 21 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Economic development

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personality test
    • Add your answer
  • Q2. Company growth
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Package and location
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Associate Interview Questions & Answers

Boeing user image Anonymous

posted on 2 May 2021

I appeared for an interview in Nov 2020.

Interview Questionnaire 

1 Question

  • Q1. Job profile Question. Managerial skill question. Basic Engineering question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic engineering concept.
Application software know how knowledge.

Customer Support Associate Interview Questions & Answers

Air India user image Anonymous

posted on 22 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

This was my first time in the aviation sector I got the invite on the mail I went for the interview they started with GD round there were 10 people in my round the topic we were given was " Is India ready for another pandemic " remember to start with your introduction keep your point crisp and clear and relevant try to speak as much as you can say but in a polite manner and also allow others to speak time limit is of around 10 minutes somehow i cleared this round and one more person cleared this rotfrom.my group and rest all were asked to leave.

Round 3 - HR 

(7 Questions)

  • Q1. The second round was Personal Interview there were two people in the interview panel they asked to tell me about my self my previous job experiences why I want to get into aviation sector what do you know ...
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Why did you left the previous company
    • Add your answer
  • Q4. Why you want to get into aviation sector
    • Add your answer
  • Q5. What do you know about the job role
    • Add your answer
  • Q6. How will you handle the customer
  • Ans. 

    I will handle the customer with patience, empathy, and effective communication.

    • Listen actively to the customer's concerns and needs

    • Acknowledge their frustration and apologize for any inconvenience

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

    • Answered by AI
    Add your answer
  • Q7. What do you know about Air India
    • Add your answer
Round 4 - One-on-one 

(3 Questions)

  • Q1. There were three interviewers sitting in the panel seemed to be of top management they asked me to introduce myself asked about my previous company and job role and said thankyou this was the point where I...
    • Add your answer
  • Q2. Tell something me about yourself
    • Add your answer
  • Q3. Why did you left your previous organisation
    • Add your answer

Interview Preparation Tips

Topics to prepare for Air India Customer Support Associate interview:
  • Is India prepared for another pandemic
Interview preparation tips for other job seekers - This was my first interview in the aviation sector I was not expecting much but somehow I managed to clear first two rounds but got rejected in the third round, staying confident , speak fluent English additional language is an advantage speak to the point whatever is asked to you groom yourself well this role was of 5 years contract not sure how much salary they were offering because I tried to find this out but got no clue they said you will get yearly appraisal fo this five years but not promotion will take place and you have to stay in the same position for straight 5 years and after 5 years either your contact will extend or you will be in permanent payroll of the company or will be asked to leave but as it was my first interview in aviation sector I was quite happy even though I was not selected .

Customer Support Associate Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 5 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Self Introductions categories of working experience

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self, and tell me about your previous company details
    • Add your answer
  • Q2. Tell me about Kolkata airport, and indigo airlines.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain more knowledge about airlines and keep confident yourself and keep communication skills yourself.

Customer Service Officer Interview Questions & Answers

Air India Sats Airport Services user image

posted on 19 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Normal questions about past experiences & knowledge about aviation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company you will feel like while working you are into government job🤩🤩🤩

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services user image Anonymous

posted on 22 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. HOW LONG WILL YOU GO AND HOW??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

Software Engineer Interview Questions & Answers

Boeing user image Anonymous

posted on 4 May 2020

I applied via Other and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Written test , objective + two programs to write
    • Add your answer
  • Q2. Question on linked list , stack
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and be confident while answering

Customer Service Associate Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 10 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why you want to leave your current organization?
  • Ans. 

    I am seeking new opportunities for growth and development.

    • Looking for a more challenging role

    • Seeking a company with better career prospects

    • Wanting to expand my skill set

    • Desire for a more positive work environment

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever the situation....I can understand that sometimes we cannot that I would suggest to not show on your face 😉

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
    • View 4 more answers
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

    • Answered by AI
    View 1 more answer
  • Q3. Why indigo?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
    • View 10 more answers
  • Q2. If u need to ask me a question?
    • Add your answer
  • Q3. Yes sir..... When i need to join..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

More about working at AirAsia

AirAsia Interview FAQs

How many rounds are there in AirAsia Customer Support Associate interview?
AirAsia interview process usually has 3 rounds. The most common rounds in the AirAsia interview process are Group Discussion, One-on-one Round and HR.
What are the top questions asked in AirAsia Customer Support Associate interview?

Some of the top questions asked at the AirAsia Customer Support Associate interview -

  1. Personality t...read more
  2. Company gro...read more
  3. Package and locat...read more

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AirAsia Customer Support Associate Interview Process

based on 1 interview

Interview experience

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