10+ Air India Customer Support Associate Interview Questions & Answers | Complete Prep Guide 2025

Air India Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 22 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - Group Discussion

This was my first time in the aviation sector I got the invite on the mail I went for the interview they started with GD round there were 10 people in my round the topic we were given was " Is India ready for another pandemic " remember to start with your introduction keep your point crisp and clear and relevant try to speak as much as you can say but in a polite manner and also allow others to speak time limit is of around 10 minutes somehow i cleared this round and one more person cleared this rotfrom.my group and rest all were asked to leave.

Round 3 - HR

(7 Questions)

Q1. The second round was Personal Interview there were two people in the interview panel they asked to tell me about my self my previous job experiences why I want to get into aviation sector what do you know ...

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Q2. Tell me about yourself

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Q3. Why did you left the previous company

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Q4. Why you want to get into aviation sector

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Q5. What do you know about the job role

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Q6. How will you handle the customer

Ans.

I will handle the customer with patience, empathy, and effective communication.

Listen actively to the customer's concerns and needs
Acknowledge their frustration and apologize for any inconvenience
Offer solutions or alternatives to resolve the issue
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction

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Q7. What do you know about Air India

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Round 4 - One-on-one

(3 Questions)

Q1. There were three interviewers sitting in the panel seemed to be of top management they asked me to introduce myself asked about my previous company and job role and said thankyou this was the point where I...

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Q2. Tell something me about yourself

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Q3. Why did you left your previous organisation

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Interview Preparation Tips

Topics to prepare for Air India Customer Support Associate interview:

Is India prepared for another pandemic

Interview preparation tips for other job seekers - This was my first interview in the aviation sector I was not expecting much but somehow I managed to clear first two rounds but got rejected in the third round, staying confident , speak fluent English additional language is an advantage speak to the point whatever is asked to you groom yourself well this role was of 5 years contract not sure how much salary they were offering because I tried to find this out but got no clue they said you will get yearly appraisal fo this five years but not promotion will take place and you have to stay in the same position for straight 5 years and after 5 years either your contact will extend or you will be in permanent payroll of the company or will be asked to leave but as it was my first interview in aviation sector I was quite happy even though I was not selected .

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timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Customer Service Executive Interview Questions & Answers

Jet Airways

Anonymous

posted on 8 Feb 2021

Interview Questionnaire

4 Questions

Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.

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Q2. I was asked how long am I going to stay in the company if they offer a position?

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Q3. I was asked what are my salary expectations?

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Q4. I was asked to brief my professional curriculum?

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Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Salam Punit Singh

posted on 12 Jul 2024

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - Group Discussion

Prime minister and Chief Minister

Round 2 - One-on-one

(4 Questions)

Q1. Tell Me about yourself

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Q2. Can You speak hindi

Ans.

Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

Fluent in Hindi language
Able to communicate effectively in both English and Hindi
Can assist Hindi-speaking customers with their queries and concerns

Answered by AI

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Q3. Tell me Something about AISATS

Ans.

AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.
The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.
AISATS is known for its efficient and reliable services in the aviation industry.
The com...

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Q4. Your Skills and Experiences

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 2 Jun 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. Tell me something about yourself Are u comfortable in hindi as well About my family Am I ready to relocate and working in shifts

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Q2. About my family

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Q3. Comfortable in shifts

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Interview Preparation Tips

Interview preparation tips for other job seekers - You should give it a try its easy and smooth process

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I was interviewed in Feb 2024.

Round 1 - Aptitude Test

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one

(4 Questions)

Q1. Just normal question about Tell me about your self

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Q2. Tell me about yourself

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Q3. Most common query asked by the passager

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Q4. Thoughts on india market

Ans.

India market is diverse and rapidly growing, offering great opportunities for customer service executives.

India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...

Answered by AI

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Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 11 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Group Discussion

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one

(2 Questions)

Q1. Tell me about yourself? why you left your last job?

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Q2. What do you join us? How much salary did you except from us?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 20 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - Group Discussion

Any topic need to speak continuously 40 sec.

Round 3 - One-on-one

(1 Question)

Q1. Normal question tell me about yourself, Do you know about aviation industry. Any past experience etc.

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Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 8 Feb 2025

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one

(2 Questions)

Q1. What is excepted from me

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Q2. How have been your company in last three year

Ans.

Our company has shown steady growth over the past three years.

Increased revenue by 15% each year
Expanded our customer base by 20%
Introduced new products and services to meet customer demands

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Dec 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Group Discussion

What is customer service

Round 3 - One-on-one

(4 Questions)

Q1. What is aviation

Ans.

Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

Aviation involves the operation and management of aircraft.
It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.
Aviation encompasses the design, development, and production of aircraft.
It also involves the use of aircraft for transportation, military purposes, a...

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Q2. How will handle an angry passenger

Ans.

To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

Remain calm and composed
Listen actively to understand their concerns
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or alternative options
Follow up to ensure their satisfaction

Answered by AI

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Q3. What is aviation security

Ans.

Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.
It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

Answered by AI

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Q4. What is your salary expectation

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Customer Service Executive Interview Questions & Answers

Go First

Rohit Tiwary

posted on 13 Oct 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Are you felxible to work in any given shift as per requirements

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Q2. Yes .if it is required for company .

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Round 3 - Aptitude Test

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

Air India Interview FAQs

How many rounds are there in Air India Customer Support Associate interview?

Air India interview process usually has 4 rounds. The most common rounds in the Air India interview process are Resume Shortlist, Group Discussion and HR.

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Air India Customer Support Associate Interview Questions and Answers

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