Air India Customer Support Associate Interview Questions and Answers

Self Introductions categories of working experience

Q1. Tell me about your self, and tell me about your previous company details
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Q2. Tell me about Kolkata airport, and indigo airlines.
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Q1. What is excepted from me
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Q2. How have been your company in last three year
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Prime minister and Chief Minister

Q1. Tell Me about yourself
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Q2. Can You speak hindi
Ans. 
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
• Fluent in Hindi language

• Able to communicate effectively in both English and Hindi

• Can assist Hindi-speaking customers with their queries and concerns
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Q3. Tell me Something about AISATS
Ans. 
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
• AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

• The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

• AISATS is known for its efficient and reliable services in the aviation industry.

• The com...read more
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Q4. Your Skills and Experiences
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Tell me about your hobbies?

Q1. Tell me about yourself?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools

• Received multiple awards for outstanding customer service performance
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Q2. What is custom service executive?
Ans. 
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
• Responsible for addressing customer concerns and resolving issues

• Providing information about products or services

• Handling customer inquiries via phone, email, or in person

• Maintaining customer satisfaction and building relationships

• Processing orders and returns

• Ex...read more
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Q3. Tell me about your family background?
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Q1. About yourself and your family background
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Q2. They will ask you to say a short easy on any random topic
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Q1. Introduce yourself
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Q2. Why you want to join aviation industry
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Q3. Why should we hire you
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Q4. Tell me about your background
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Is higher studies is compulsory or not

Q1. Introduce yourself
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Q2. Tell me about your background
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Q3. Area of interest
Ans. 
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
• I am passionate about helping customers and ensuring their satisfaction.

• I enjoy problem-solving and finding creative solutions to customer inquiries.

• I have a strong attention to detail and strive to exceed customer expectations.

• I am constantly seeking ways to improve the customer experience and streamline process...read more
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Q4. How do you spend your last vacation
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Q1. Check your grooming skills
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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