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Air India Customer Support Associate Interview Questions and Answers

Updated 22 Nov 2022

Air India Customer Support Associate Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

This was my first time in the aviation sector I got the invite on the mail I went for the interview they started with GD round there were 10 people in my round the topic we were given was " Is India ready for another pandemic " remember to start with your introduction keep your point crisp and clear and relevant try to speak as much as you can say but in a polite manner and also allow others to speak time limit is of around 10 minutes somehow i cleared this round and one more person cleared this rotfrom.my group and rest all were asked to leave.

Round 3 - HR 

(7 Questions)

  • Q1. The second round was Personal Interview there were two people in the interview panel they asked to tell me about my self my previous job experiences why I want to get into aviation sector what do you know ...
  • Q2. Tell me about yourself
  • Q3. Why did you left the previous company
  • Q4. Why you want to get into aviation sector
  • Q5. What do you know about the job role
  • Q6. How will you handle the customer
  • Ans. 

    I will handle the customer with patience, empathy, and effective communication.

    • Listen actively to the customer's concerns and needs

    • Acknowledge their frustration and apologize for any inconvenience

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
  • Q7. What do you know about Air India
Round 4 - One-on-one 

(3 Questions)

  • Q1. There were three interviewers sitting in the panel seemed to be of top management they asked me to introduce myself asked about my previous company and job role and said thankyou this was the point where I...
  • Q2. Tell something me about yourself
  • Q3. Why did you left your previous organisation

Interview Preparation Tips

Topics to prepare for Air India Customer Support Associate interview:
  • Is India prepared for another pandemic
Interview preparation tips for other job seekers - This was my first interview in the aviation sector I was not expecting much but somehow I managed to clear first two rounds but got rejected in the third round, staying confident , speak fluent English additional language is an advantage speak to the point whatever is asked to you groom yourself well this role was of 5 years contract not sure how much salary they were offering because I tried to find this out but got no clue they said you will get yearly appraisal fo this five years but not promotion will take place and you have to stay in the same position for straight 5 years and after 5 years either your contact will extend or you will be in permanent payroll of the company or will be asked to leave but as it was my first interview in aviation sector I was quite happy even though I was not selected .

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.
  • Q2. I was asked how long am I going to stay in the company if they offer a position?
  • Q3. I was asked what are my salary expectations?
  • Q4. I was asked to brief my professional curriculum?
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Prime minister and Chief Minister

Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me about yourself
  • Q2. Can You speak hindi
  • Ans. 

    Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

    • Fluent in Hindi language

    • Able to communicate effectively in both English and Hindi

    • Can assist Hindi-speaking customers with their queries and concerns

  • Answered by AI
  • Q3. Tell me Something about AISATS
  • Ans. 

    AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

    • AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

    • The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

    • AISATS is known for its efficient and reliable services in the aviation industry.

    • The com...

  • Answered by AI
  • Q4. Your Skills and Experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself Are u comfortable in hindi as well About my family Am I ready to relocate and working in shifts
  • Q2. About my family
  • Q3. Comfortable in shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - You should give it a try its easy and smooth process
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? why you left your last job?
  • Q2. What do you join us? How much salary did you except from us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Any topic need to speak continuously 40 sec.

Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question tell me about yourself, Do you know about aviation industry. Any past experience etc.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
  • Q2. How have been your company in last three year
  • Ans. 

    Our company has shown steady growth over the past three years.

    • Increased revenue by 15% each year

    • Expanded our customer base by 20%

    • Introduced new products and services to meet customer demands

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

What is customer service

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is aviation
  • Ans. 

    Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

    • Aviation involves the operation and management of aircraft.

    • It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

    • Aviation encompasses the design, development, and production of aircraft.

    • It also involves the use of aircraft for transportation, military purposes, a...

  • Answered by AI
  • Q2. How will handle an angry passenger
  • Ans. 

    To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their frustration

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternative options

    • Follow up to ensure their satisfaction

  • Answered by AI
  • Q3. What is aviation security
  • Ans. 

    Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

    • Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

    • It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

  • Answered by AI
  • Q4. What is your salary expectation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Are you felxible to work in any given shift as per requirements
  • Q2. Yes .if it is required for company .
Round 3 - Aptitude Test 

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

Air India Interview FAQs

How many rounds are there in Air India Customer Support Associate interview?
Air India interview process usually has 4 rounds. The most common rounds in the Air India interview process are Resume Shortlist, Group Discussion and HR.

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