InterGlobe Aviation Customer Support Associate Interview Questions and Answers

Q1. What is your family background?
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Q2. What are your salary expectations?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Highest qualifications, related knowledge to airport services and flight services
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Basic knowledge related to aviation sector

Q1. General knowledge and communication skills test
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Q1. Introduce yourself
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Q2. Why you want to join aviation industry
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Q3. Why should we hire you
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Q4. Tell me about your background
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Is higher studies is compulsory or not

Q1. Introduce yourself
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Q2. Tell me about your background
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Q3. Area of interest
Ans. 
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
• I am passionate about helping customers and ensuring their satisfaction.

• I enjoy problem-solving and finding creative solutions to customer inquiries.

• I have a strong attention to detail and strive to exceed customer expectations.

• I am constantly seeking ways to improve the customer experience and streamline process...read more
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Q4. How do you spend your last vacation
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Q1. Check your grooming skills
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Know about the CSA and how to solve the problems of passengers

Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
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Q2. What is airport security
Ans. 
Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.
• Includes screening of passengers and luggage for prohibited items

• Use of metal detectors, X-ray machines, and body scanners

• Security personnel patrolling airport premises

• Implementation of access control measures

• Random security checks and bag searches

• Collaboration with law enforcement agenc
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Q3. What is the airport functions and how to good a job for you
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Q4. Tell about your place
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Q5. How many flights handled by BWFS and which are they
Ans. 
BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.
• BWFS handles around 500 flights daily

• Some of the airlines handled by BWFS include Delta, United, and American
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Based on aviation and maths

Q1. Tell about your self
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Q2. Why do choose the job
Ans. 
I choose this job because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to make a positive impact on customers' experiences
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Q3. Who is customer
Ans. 
A customer is an individual or organization that purchases goods or services from a business.
• Customers can be individuals or businesses

• Customers provide revenue for the business

• Customer satisfaction is important for business success

• Examples: A person buying a coffee at a cafe, a company purchasing office supplies
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Q1. What's your qualification
Ans. 
I have a Bachelor's degree in Business Administration with a focus on customer service.
• Bachelor's degree in Business Administration

• Specialization in customer service

• Relevant coursework in communication and problem-solving

• Previous experience in customer service roles
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Q2. Salary expectation
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Q1. Why do you want to work for our airline .?
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Q2. Tell me about a time when you experienced ?
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We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Q1. Tell me about yourself? why you left your last job?
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Q2. What do you join us? How much salary did you except from us?
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