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InterGlobe Aviation

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3.6

based on 2.7k Reviews

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InterGlobe Aviation Customer Support Associate Interview Questions and Answers

Updated 5 Aug 2023

InterGlobe Aviation Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 5 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Self Introductions categories of working experience

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self, and tell me about your previous company details
    • Add your answer
  • Q2. Tell me about Kolkata airport, and indigo airlines.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain more knowledge about airlines and keep confident yourself and keep communication skills yourself.

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I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you
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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Air India user image Anonymous

posted on 22 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

This was my first time in the aviation sector I got the invite on the mail I went for the interview they started with GD round there were 10 people in my round the topic we were given was " Is India ready for another pandemic " remember to start with your introduction keep your point crisp and clear and relevant try to speak as much as you can say but in a polite manner and also allow others to speak time limit is of around 10 minutes somehow i cleared this round and one more person cleared this rotfrom.my group and rest all were asked to leave.

Round 3 - HR 

(7 Questions)

  • Q1. The second round was Personal Interview there were two people in the interview panel they asked to tell me about my self my previous job experiences why I want to get into aviation sector what do you know ...
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Why did you left the previous company
    • Add your answer
  • Q4. Why you want to get into aviation sector
    • Add your answer
  • Q5. What do you know about the job role
    • Add your answer
  • Q6. How will you handle the customer
  • Ans. 

    I will handle the customer with patience, empathy, and effective communication.

    • Listen actively to the customer's concerns and needs

    • Acknowledge their frustration and apologize for any inconvenience

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

    • Answered by AI
    Add your answer
  • Q7. What do you know about Air India
    • Add your answer
Round 4 - One-on-one 

(3 Questions)

  • Q1. There were three interviewers sitting in the panel seemed to be of top management they asked me to introduce myself asked about my previous company and job role and said thankyou this was the point where I...
    • Add your answer
  • Q2. Tell something me about yourself
    • Add your answer
  • Q3. Why did you left your previous organisation
    • Add your answer

Interview Preparation Tips

Topics to prepare for Air India Customer Support Associate interview:
  • Is India prepared for another pandemic
Interview preparation tips for other job seekers - This was my first interview in the aviation sector I was not expecting much but somehow I managed to clear first two rounds but got rejected in the third round, staying confident , speak fluent English additional language is an advantage speak to the point whatever is asked to you groom yourself well this role was of 5 years contract not sure how much salary they were offering because I tried to find this out but got no clue they said you will get yearly appraisal fo this five years but not promotion will take place and you have to stay in the same position for straight 5 years and after 5 years either your contact will extend or you will be in permanent payroll of the company or will be asked to leave but as it was my first interview in aviation sector I was quite happy even though I was not selected .

Customer Service Executive Interview Questions & Answers

Qatar Airways user image Anonymous

posted on 8 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
    • Add your answer
  • Q2. How have been your company in last three year
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services user image Salam Punit Singh

posted on 12 Jul 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Prime minister and Chief Minister

Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me about yourself
    • Add your answer
  • Q2. Can You speak hindi
  • Ans. 

    Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

    • Fluent in Hindi language

    • Able to communicate effectively in both English and Hindi

    • Can assist Hindi-speaking customers with their queries and concerns

    • Answered by AI
    Add your answer
  • Q3. Tell me Something about AISATS
  • Ans. 

    AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

    • AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

    • The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

    • AISATS is known for its efficient and reliable services in the aviation industry.

    • The com...

    • Answered by AI
    Add your answer
  • Q4. Your Skills and Experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must

Customer Service Officer Interview Questions & Answers

Dnata user image Anonymous

posted on 25 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why do u think u are fit for this role
    • Add your answer

Customer Service Representative Interview Questions & Answers

Emirates Airlines user image Anonymous

posted on 24 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about a challenging situation which you faced and how you countered it ?
  • Ans. Ina positive manner abt a call which i answered in my previous organisation
    • Answered Anonymously
    Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest about your experience and i gave it in a positive note.

Customer Service Executive Interview Questions & Answers

British Airways user image Anonymous

posted on 2 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last salary
    • Add your answer
  • Q2. Where do you stay in Delhi ncr?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about Call Ba?
    • Add your answer
  • Q2. What is good customer service
  • Ans. 

    Good customer service is providing prompt, efficient and friendly assistance to customers.

    • Promptly addressing customer concerns and inquiries

    • Efficiently resolving issues and providing solutions

    • Being friendly and empathetic towards customers

    • Going above and beyond to exceed customer expectations

    • Providing clear and concise communication

    • Being knowledgeable about products and services

    • Showing appreciation for customer loyalt...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 6 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

Customer Service Associate Interview Questions & Answers

InterGlobe Enterprises user image Anonymous

posted on 3 Aug 2021

I applied via Monster and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Executive Interview Questions & Answers

Air India user image Sachin

posted on 5 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What was the most memorable day of your life explain it ?
    • Add your answer
  • Q2. How you are pursuing your graduation?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
    • Add your answer
  • Q2. Vercent 2 times
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be scare5 the HR will 100% help you to clear the exam they want you to be in their organization.
More about working at InterGlobe Aviation

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Support Associate interview?
InterGlobe Aviation interview process usually has 3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, Aptitude Test and HR.

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InterGlobe Aviation Interviews By Designations

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InterGlobe Aviation Customer Support Associate Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
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InterGlobe Aviation Customer Support Associate Salary
based on 7 salaries
₹1.8 L/yr - ₹3.6 L/yr
At par with the average Customer Support Associate Salary in India
View more details
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