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InterGlobe Aviation Customer Support Associate Interview Questions and Answers

Updated 5 Aug 2023

InterGlobe Aviation Customer Support Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Self Introductions categories of working experience

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self, and tell me about your previous company details
  • Q2. Tell me about Kolkata airport, and indigo airlines.

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain more knowledge about airlines and keep confident yourself and keep communication skills yourself.

Interview questions from similar companies

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Introduction
  • Q2. Grooming related ..
  • Q3. Customer service related ...
  • Q4. Walking style
  • Q5. Speaking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - ........

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...smile in your face...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Highest qualifications, related knowledge to airport services and flight services
Round 3 - Group Discussion 

Basic knowledge related to aviation sector

Round 4 - HR 

(1 Question)

  • Q1. General knowledge and communication skills test

Interview Preparation Tips

Topics to prepare for Bird Worldwide Flight Services Customer Service Associate interview:
  • Aviation
  • general knowledge
Interview preparation tips for other job seekers - Be well groomed and prepared with aviation sector questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why you want to join aviation industry
  • Q3. Why should we hire you
  • Q4. Tell me about your background
Round 3 - Group Discussion 

Is higher studies is compulsory or not

Round 4 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about your background
  • Q3. Area of interest
  • Ans. 

    My area of interest lies in providing exceptional customer service and finding solutions to customer issues.

    • I am passionate about helping customers and ensuring their satisfaction.

    • I enjoy problem-solving and finding creative solutions to customer inquiries.

    • I have a strong attention to detail and strive to exceed customer expectations.

    • I am constantly seeking ways to improve the customer experience and streamline process...

  • Answered by AI
  • Q4. How do you spend your last vacation
Round 5 - Grooming test 

(1 Question)

  • Q1. Check your grooming skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Know about the CSA and how to solve the problems of passengers

Round 3 - HR 

(5 Questions)

  • Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
  • Q2. What is airport security
  • Ans. 

    Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.

    • Includes screening of passengers and luggage for prohibited items

    • Use of metal detectors, X-ray machines, and body scanners

    • Security personnel patrolling airport premises

    • Implementation of access control measures

    • Random security checks and bag searches

    • Collaboration with law enforcement agenc

  • Answered by AI
  • Q3. What is the airport functions and how to good a job for you
  • Q4. Tell about your place
  • Q5. How many flights handled by BWFS and which are they
  • Ans. 

    BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.

    • BWFS handles around 500 flights daily

    • Some of the airlines handled by BWFS include Delta, United, and American

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be polite

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last salary
  • Q2. Where do you stay in Delhi ncr?
Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about Call Ba?
  • Q2. What is good customer service
  • Ans. 

    Good customer service is providing prompt, efficient and friendly assistance to customers.

    • Promptly addressing customer concerns and inquiries

    • Efficiently resolving issues and providing solutions

    • Being friendly and empathetic towards customers

    • Going above and beyond to exceed customer expectations

    • Providing clear and concise communication

    • Being knowledgeable about products and services

    • Showing appreciation for customer loyalt...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Based on aviation and maths

Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about your self
  • Q2. Why do choose the job
  • Ans. 

    I choose this job because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to make a positive impact on customers' experiences

  • Answered by AI
  • Q3. Who is customer
  • Ans. 

    A customer is an individual or organization that purchases goods or services from a business.

    • Customers can be individuals or businesses

    • Customers provide revenue for the business

    • Customer satisfaction is important for business success

    • Examples: A person buying a coffee at a cafe, a company purchasing office supplies

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What's your qualification
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Specialization in customer service

    • Relevant coursework in communication and problem-solving

    • Previous experience in customer service roles

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential answer and know about your job profile.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work for our airline .?
  • Q2. Tell me about a time when you experienced ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good .learn from more tips& all got some interested topics I’m gathering
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? why you left your last job?
  • Q2. What do you join us? How much salary did you except from us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Support Associate interview?
InterGlobe Aviation interview process usually has 3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, Aptitude Test and HR.

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InterGlobe Aviation Customer Support Associate Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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InterGlobe Aviation Customer Support Associate Salary
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₹1.8 L/yr - ₹3.6 L/yr
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