Air India Sales Executive Interview Questions and Answers

Q1. What's about customer exicutive?
Ans. 
Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
• Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

• They build and maintain strong relationships with customers to ensure loyalty and repeat business.

• Customer executives often collaborate wi...read more
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Q2. How to handle customers make feel happy?
Ans. 
To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.
• Listen actively to their concerns and needs

• Show empathy and understanding towards their situation

• Provide personalized solutions tailored to their specific needs

• Follow up with them to ensure their satisfaction and address any further concerns
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Q3. When customer impulsive behave how to control with customers?
Ans. 
To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.
• Remain calm and composed to avoid escalating the situation

• Listen actively to understand the customer's concerns and address them effectively

• Offer solutions that meet the customer's needs and expectations

• Set clear boundaries to maintain a respectful and professional interaction

• Follo...read more
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Q4. When passenger beat you how to replay passenger?
Ans. 
Stay calm, assess the situation, and respond professionally to de-escalate the conflict.
• Remain calm and composed to avoid escalating the situation further.

• Listen actively to the passenger's concerns and try to understand their perspective.

• Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

• Offer solutions or alternatives to resolve the problem and ensure the...read more
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Q5. Why employer saying that customer our king?
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Q6. How much kg luggage allowed indigo?
Ans. 
Indigo allows different weight limits for checked baggage depending on the fare type and destination.
• Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

• For international flights, the checked baggage allowance varies based on the fare type and destination

• Passengers can purchase additional baggage allowance if needed
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Q1. Ancillary basics
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Q1. What is your aspirations
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Q1. How was your previous role relevant to this role?
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Q1. What experience do you have with managing banks?
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Call 10-15 candidates in a batch for GD round and give one topic and provide 2 min of time span to think and then start asking one by one to all. After listen all candidates then select some of them.

Q1. In this case, they further ask about themselves and some professional questions regarding job responsibilities.
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Q1. Question regarding joining date or salary structure and further process.
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