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Go First Customer Executive Interview Questions and Answers

Updated 20 Nov 2024

Go First Customer Executive Interview Experiences

1 interview found

Customer Executive Interview Questions & Answers

user image Rahul Gurav

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About yourself and your family background
    • Add your answer
  • Q2. They will ask you to say a short easy on any random topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go there

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 29 Oct 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Customers exicutive 

(6 Questions)

  • Q1. What's about customer exicutive?
  • Ans. 

    Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.

    • Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

    • They build and maintain strong relationships with customers to ensure loyalty and repeat business.

    • Customer executives often collaborate wi...

    • Answered by AI
    Add your answer
  • Q2. How to handle customers make feel happy?
  • Ans. 

    To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.

    • Listen actively to their concerns and needs

    • Show empathy and understanding towards their situation

    • Provide personalized solutions tailored to their specific needs

    • Follow up with them to ensure their satisfaction and address any further concerns

    • Answered by AI
    Add your answer
  • Q3. When customer impulsive behave how to control with customers?
  • Ans. 

    To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.

    • Remain calm and composed to avoid escalating the situation

    • Listen actively to understand the customer's concerns and address them effectively

    • Offer solutions that meet the customer's needs and expectations

    • Set clear boundaries to maintain a respectful and professional interaction

    • Follo...

    • Answered by AI
    Add your answer
  • Q4. When passenger beat you how to replay passenger?
  • Ans. 

    Stay calm, assess the situation, and respond professionally to de-escalate the conflict.

    • Remain calm and composed to avoid escalating the situation further.

    • Listen actively to the passenger's concerns and try to understand their perspective.

    • Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

    • Offer solutions or alternatives to resolve the problem and ensure the...

    • Answered by AI
    Add your answer
  • Q5. Why employer saying that customer our king?
    • Add your answer
  • Q6. How much kg luggage allowed indigo?
  • Ans. 

    Indigo allows different weight limits for checked baggage depending on the fare type and destination.

    • Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

    • For international flights, the checked baggage allowance varies based on the fare type and destination

    • Passengers can purchase additional baggage allowance if needed

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Executive interview:
  • Customer Service
  • Customer Relationship
  • Communication Skills
  • Gate num
Interview preparation tips for other job seekers - 1. Understand the Industry: Familiarize yourself with aviation trends, regulations, and customer service standards. Knowledge of current challenges, such as sustainability and technology integration, can set you apart.


2. Build Relevant Skills: Focus on skills like communication, problem-solving, and conflict resolution. Proficiency in CRM software and a basic understanding of aviation operations can be beneficial.


3. Network Strategically: Connect with professionals in the aviation sector through LinkedIn, industry events, or forums. Networking can lead to job referrals and insider information about openings.


4. Tailor Your Resume: Highlight relevant experience and skills that align with customer service in aviation. Use metrics to demonstrate your impact, like customer satisfaction scores or retention rates.


5. Prepare for Interviews: Be ready to discuss scenarios related to customer service challenges specific to aviation, such as handling flight delays or passenger complaints. Practice your responses to behavioral questions.


6. Showcase Cultural Fit: Research the company’s values and customer service philosophy. Demonstrating alignment with their mission can make a strong impression.


7. Stay Updated on Technology: Familiarize yourself with the latest tools and technologies used in aviation customer service, such as chatbots and mobile apps for customer engagement.


8. Pursue Certifications: Consider certifications in customer service or aviation management to enhance your credentials and demonstrate your commitment to the field.

Customer Executive Interview Questions & Answers

Air India user image Anonymous

posted on 9 Jul 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

They check your confidence levels, grooming, English fluency. Only English communication not worth they way of your talking explaining the pros or cons of given topic for GD is must.

Round 3 - HR 

(1 Question)

  • Q1. Tell me something about yourself, why you want to choos this industry or airline, where you want to see yourself after 5 years, what are your weaknesses, why you leave your previous company etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. Wear proper formal dress with neat grooming, always answer with your plasent smile. Do not use filler words like umm, aan, etc.

Sales Executive Interview Questions & Answers

Air India user image Anonymous

posted on 17 Aug 2022

I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. App se koi ghuse me bat karta hai to kya karegi
    • Add your answer
  • Q2. App ko koi jyda selery dega to app job choregi ya nhi
  • Ans. Sir me job to nhi chorungi q ki ye mera mn lyak kam.hai jisme mn lge ohi kam karna chiye
    • Answered Anonymously
    Add your answer
  • Q3. App tecket executive q karna chati hai
    • Add your answer
  • Q4. Q sir me isme mhir hu or me achhe se kar leti hu
    • Add your answer
  • Q5. App se koi staff batimiji se bat karta hai to kya karegi
    • Add your answer
  • Q6. Me use achhe se bat karungi
    • Add your answer
Round 3 - Group Discussion 

Jyoti singh vill eksar post eksar

Interview Preparation Tips

Interview preparation tips for other job seekers - sir mujhe is job ki jarurt hai app rakh lo job pe to bhu achhe se km karungi app ko dukhi nhi karungi🙏🙏

Customer Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 29 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What 3 values you can add to the company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare introduction so well

Customer Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 21 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

You have to Speak about topic around 4-5 minutes.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce Your self
    • Add your answer
  • Q2. Why do you want work in Aviation?
  • Ans. 

    I have always been fascinated by the mechanics and technology of airplanes, and I enjoy the fast-paced and dynamic nature of the aviation industry.

    • Passion for aviation and interest in aircraft technology

    • Excitement for the fast-paced and dynamic nature of the industry

    • Desire to be part of a field that connects people and places around the world

    • Answered by AI
    Add your answer

Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 9 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic details about qualification ,etc
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Basic excel based questions
    • Add your answer

Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 1 Mar 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Communication skills
    • Add your answer
  • Q2. Relocation , 24*7 rotational work shifts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident , interviews are easy , basically they check communication skills

Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 8 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Ans. Do not memorise your bio-data, make your impression with words that are delighted to hear.
    • Answered Anonymously
    View 1 more answer
  • Q2. Why do you wanna join the aviation industry
  • Ans. I have interests in working in the service industry and avaiation is the top priority for career, keeping in mind the life in working at the airport is for the service of the people.
    • Answered Anonymously
    Add your answer
  • Q3. Are you able to work around the clock?
    • Add your answer
  • Q4. Yes, it always my ability to push myself to the fullest and i wpuld be able to do that here.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the interview with confidence and not simpilicity, keep in mind that your apperence does count which makes the best impression in the eyes of the interviewer and make sure you know the companies highlighted details so that your prepared for any question desired by the interviewer.

Executive Interview Questions & Answers

InterGlobe Aviation user image Sabyasachi Panda

posted on 23 Aug 2022

I applied via Approached by Company

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How was your previous role relevant to this role?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What experience do you have with managing banks?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a two round one to one interview with sr. Manager and director.
More about working at Go First

Go First Interview FAQs

How many rounds are there in Go First Customer Executive interview?
Go First interview process usually has 1 rounds. The most common rounds in the Go First interview process are HR.

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