Air India Customer Executive Interview Questions and Answers

You have to Speak about topic around 4-5 minutes.

Q1. Introduce Your self
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Q2. Why do you want work in Aviation?
Ans. 
I have always been fascinated by the mechanics and technology of airplanes, and I enjoy the fast-paced and dynamic nature of the aviation industry.
• Passion for aviation and interest in aircraft technology

• Excitement for the fast-paced and dynamic nature of the industry

• Desire to be part of a field that connects people and places around the world
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Q1. What 3 values you can add to the company
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Q1. What's about customer exicutive?
Ans. 
Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
• Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

• They build and maintain strong relationships with customers to ensure loyalty and repeat business.

• Customer executives often collaborate wi...read more
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Q2. How to handle customers make feel happy?
Ans. 
To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.
• Listen actively to their concerns and needs

• Show empathy and understanding towards their situation

• Provide personalized solutions tailored to their specific needs

• Follow up with them to ensure their satisfaction and address any further concerns
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Q3. When customer impulsive behave how to control with customers?
Ans. 
To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.
• Remain calm and composed to avoid escalating the situation

• Listen actively to understand the customer's concerns and address them effectively

• Offer solutions that meet the customer's needs and expectations

• Set clear boundaries to maintain a respectful and professional interaction

• Follo...read more
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Q4. When passenger beat you how to replay passenger?
Ans. 
Stay calm, assess the situation, and respond professionally to de-escalate the conflict.
• Remain calm and composed to avoid escalating the situation further.

• Listen actively to the passenger's concerns and try to understand their perspective.

• Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

• Offer solutions or alternatives to resolve the problem and ensure the...read more
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Q5. Why employer saying that customer our king?
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Q6. How much kg luggage allowed indigo?
Ans. 
Indigo allows different weight limits for checked baggage depending on the fare type and destination.
• Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

• For international flights, the checked baggage allowance varies based on the fare type and destination

• Passengers can purchase additional baggage allowance if needed
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Q1. About contract management
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Q2. Different types of contract?
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Different types of contracts include written, oral, implied, unilateral, bilateral, and voidable contracts.
• Written contract: Formal agreement documented in writing.

• Oral contract: Agreement made verbally.

• Implied contract: Agreement inferred from actions or circumstances.

• Unilateral contract: One party makes a promise in exchange for an act.

• Bilateral contract: Both parties exchange promises.

• Voidable contract: One party ha
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About social media and negative impacts and positive impact of social media platforms

Q1. Introduction about your self
Ans. 
Experienced Senior Executive with a proven track record in leading teams and driving business growth.
• Over 10 years of experience in senior leadership roles

• Strong strategic planning and decision-making skills

• Proven ability to drive revenue growth and increase profitability

• Excellent communication and interpersonal skills

• Led a team that successfully launched a new product line, resulting in a 20% increase in sales
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Q2. Why you want to join the organisation
Ans. 
I am drawn to the organization's innovative approach to solving complex problems and its commitment to making a positive impact on society.
• I admire the organization's track record of success and its reputation for excellence in the industry.

• I am excited about the opportunity to work with a talented team of professionals who share my passion for driving change and achieving results.

• I believe that my skills and experienc...read more
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About you present after 5 years how you see your self

Q1. Tell me something about you native place
Ans. 
My native place is a small coastal town known for its beautiful beaches and delicious seafood.
• Located in the southern part of the country

• Famous for its annual beach festival

• Rich in cultural heritage and traditional art forms

• Popular tourist destination for water sports and relaxation
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Q2. Tell me something about Avation
Ans. 
Aviation refers to the operation of aircraft, including airplanes and helicopters, for transportation, recreation, and other purposes.
• Aviation industry includes commercial airlines, private aviation, military aviation, and aerospace manufacturing.

• Key players in the aviation industry include Boeing, Airbus, and Lockheed Martin.

• Aviation regulations are governed by organizations like the Federal Aviation Administration (F...read more
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Introduction or previous work experience

Q1. What is professional strength
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Q2. What is professionalweakness
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