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Air India Customer Executive Interview Questions and Answers
Updated
23 Jun 2024
1 interview found
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Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Group Discussion Round
They check your confidence levels, grooming, English fluency. Only English communication not worth they way of your talking explaining the pros or cons of given topic for GD is must.
3
HR Round (1 Question)
- Q1. Tell me something about yourself, why you want to choos this industry or airline, where you want to see yourself after 5 years, what are your weaknesses, why yo...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident. Wear proper formal dress with neat grooming, always answer with your plasent smile. Do not use filler words like umm, aan, etc.
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024.
1 Interview Round
1
Customers exicutive Round (6 Questions)
- Q1. What's about customer exicutive? View Answers (1)
- Q2. How to handle customers make feel happy? View Answers (1)
- Q3. When customer impulsive behave how to control with customers? View Answers (1)
- Q4. When passenger beat you how to replay passenger? View Answers (1)
- Q5. Why employer saying that customer our king? Add Answer
- Q6. How much kg luggage allowed indigo? View Answers (1)
Interview Preparation Tips
Topics to prepare for InterGlobe Aviation Customer Executive interview:
2. Build Relevant Skills: Focus on skills like communication, problem-solving, and conflict resolution. Proficiency in CRM software and a basic understanding of aviation operations can be beneficial.
3. Network Strategically: Connect with professionals in the aviation sector through LinkedIn, industry events, or forums. Networking can lead to job referrals and insider information about openings.
4. Tailor Your Resume: Highlight relevant experience and skills that align with customer service in aviation. Use metrics to demonstrate your impact, like customer satisfaction scores or retention rates.
5. Prepare for Interviews: Be ready to discuss scenarios related to customer service challenges specific to aviation, such as handling flight delays or passenger complaints. Practice your responses to behavioral questions.
6. Showcase Cultural Fit: Research the company’s values and customer service philosophy. Demonstrating alignment with their mission can make a strong impression.
7. Stay Updated on Technology: Familiarize yourself with the latest tools and technologies used in aviation customer service, such as chatbots and mobile apps for customer engagement.
8. Pursue Certifications: Consider certifications in customer service or aviation management to enhance your credentials and demonstrate your commitment to the field.
- Customer Service
- Customer Relationship
- Communication Skills
- Gate num
2. Build Relevant Skills: Focus on skills like communication, problem-solving, and conflict resolution. Proficiency in CRM software and a basic understanding of aviation operations can be beneficial.
3. Network Strategically: Connect with professionals in the aviation sector through LinkedIn, industry events, or forums. Networking can lead to job referrals and insider information about openings.
4. Tailor Your Resume: Highlight relevant experience and skills that align with customer service in aviation. Use metrics to demonstrate your impact, like customer satisfaction scores or retention rates.
5. Prepare for Interviews: Be ready to discuss scenarios related to customer service challenges specific to aviation, such as handling flight delays or passenger complaints. Practice your responses to behavioral questions.
6. Showcase Cultural Fit: Research the company’s values and customer service philosophy. Demonstrating alignment with their mission can make a strong impression.
7. Stay Updated on Technology: Familiarize yourself with the latest tools and technologies used in aviation customer service, such as chatbots and mobile apps for customer engagement.
8. Pursue Certifications: Consider certifications in customer service or aviation management to enhance your credentials and demonstrate your commitment to the field.
Rahul Gurav
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. About yourself and your family background Add Answer
- Q2. They will ask you to say a short easy on any random topic Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't go there
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Group Discussion Round
Tell me about your hobbies?
2
HR Round (3 Questions)
- Q1. Tell me about yourself? View Answers (1)
- Q2. What is custom service executive? View Answers (1)
- Q3. Tell me about your family background? Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
-
I was interviewed in Feb 2024.
2 Interview Rounds
1
Aptitude Test Round
Great need to work on the way to understand the situation of the pattern
2
One-on-one Round (4 Questions)
- Q1. Just normal question about
Tell me about your self Add Answer
- Q2. Tell me about yourself Add Answer
- Q3. Most common query asked by the passager Add Answer
- Q4. Thoughts on india market View Answers (1)
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jan 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. What was the most memorable day of your life explain it ? Add Answer
- Q2. How you are pursuing your graduation? Add Answer
2
One-on-one Round (2 Questions)
- Q1. General questions Add Answer
- Q2. Vercent 2 times Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't be scare5 the HR will 100% help you to clear the exam they want you to be in their organization.
Customer Service Representative Interview Questions
Emirates Airlines
Anonymous
posted on 24 Sep 2023
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Indeed and was interviewed in Aug 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (3 Questions)
- Q1. Tell about a challenging situation which you faced and how you countered it ? View Answers (1)
- Q2. Tell me about yourself? Add Answer
- Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - be honest about your experience and i gave it in a positive note.
Customer Service Executive Interview Questions
Bird Worldwide Flight Services
Mansi mittal
posted on 23 Sep 2023
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (4 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Why you want to join aviation industry Add Answer
- Q3. Why should we hire you Add Answer
- Q4. Tell me about your background Add Answer
3
Group Discussion Round
Is higher studies is compulsory or not
4
HR Round (4 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Tell me about your background Add Answer
- Q3. Area of interest View Answers (1)
- Q4. How do you spend your last vacation Add Answer
5
Grooming test Round (1 Question)
- Q1. Check your grooming skills Add Answer
I applied via Recruitment Consulltant and was interviewed in Oct 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (2 Questions)
- Q1. What was your last salary Add Answer
- Q2. Where do you stay in Delhi ncr? Add Answer
3
Technical Round (2 Questions)
- Q1. What do you know about Call Ba? Add Answer
- Q2. What is good customer service View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy
Customer Service Executive Interview Questions
Air India Sats Airport Services
Anonymous
posted on 20 Apr 2023
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Newspaper Ad and was interviewed in Oct 2022.
2 Interview Rounds
1
Group Discussion Round
Any topic need to speak continuously 40 sec.
2
One-on-one Round (1 Question)
- Q1. Normal question tell me about yourself,
Do you know about aviation industry. Any past experience etc. Add Answer
Air India Interview FAQs
How many rounds are there in Air India Customer Executive interview?
Air India interview process usually has 3 rounds. The most common rounds in the Air India interview process are HR, Resume Shortlist and Group Discussion.
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Interview Questions from Similar Companies
Fast track your campus placements
33%
less
than the average Customer Executive Salary in India
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Air India Customer Executive Reviews and Ratings
based on 2 reviews
Rating in categories
|
Cabin Crew
190
salaries
|  ₹3.6 L/yr - ₹12 L/yr |
|
Customer Service Executive
127
salaries
| ₹1.6 L/yr - ₹6 L/yr |
|
Cabin Attendant
73
salaries
| ₹2.8 L/yr - ₹12.1 L/yr |
|
Senior Associate
68
salaries
| ₹4.5 L/yr - ₹12.5 L/yr |
|
Senior Security Officer
67
salaries
| ₹3.3 L/yr - ₹6.2 L/yr |
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