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Air India Customer Executive Interview Questions and Answers
Air India Customer Executive Interview Experiences
1 interview found
They check your confidence levels, grooming, English fluency. Only English communication not worth they way of your talking explaining the pros or cons of given topic for GD is must.
(1 Question)
- Q1. Tell me something about yourself, why you want to choos this industry or airline, where you want to see yourself after 5 years, what are your weaknesses, why you leave your previous company etc
Interview Preparation Tips
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Interview questions from similar companies
Customer Executive Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 29 Oct 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.
(6 Questions)
- Q1. What's about customer exicutive?
- Ans.
Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.
They build and maintain strong relationships with customers to ensure loyalty and repeat business.
Customer executives often collaborate wi...
- Q2. How to handle customers make feel happy?
- Ans.
To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.
Listen actively to their concerns and needs
Show empathy and understanding towards their situation
Provide personalized solutions tailored to their specific needs
Follow up with them to ensure their satisfaction and address any further concerns
- Q3. When customer impulsive behave how to control with customers?
- Ans.
To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.
Remain calm and composed to avoid escalating the situation
Listen actively to understand the customer's concerns and address them effectively
Offer solutions that meet the customer's needs and expectations
Set clear boundaries to maintain a respectful and professional interaction
Follo...
- Q4. When passenger beat you how to replay passenger?
- Ans.
Stay calm, assess the situation, and respond professionally to de-escalate the conflict.
Remain calm and composed to avoid escalating the situation further.
Listen actively to the passenger's concerns and try to understand their perspective.
Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.
Offer solutions or alternatives to resolve the problem and ensure the...
- Q5. Why employer saying that customer our king?
- Q6. How much kg luggage allowed indigo?
- Ans.
Indigo allows different weight limits for checked baggage depending on the fare type and destination.
Indigo allows 15 kg of free checked baggage for domestic flights in Economy class
For international flights, the checked baggage allowance varies based on the fare type and destination
Passengers can purchase additional baggage allowance if needed
Interview Preparation Tips
- Customer Service
- Customer Relationship
- Communication Skills
- Gate num
2. Build Relevant Skills: Focus on skills like communication, problem-solving, and conflict resolution. Proficiency in CRM software and a basic understanding of aviation operations can be beneficial.
3. Network Strategically: Connect with professionals in the aviation sector through LinkedIn, industry events, or forums. Networking can lead to job referrals and insider information about openings.
4. Tailor Your Resume: Highlight relevant experience and skills that align with customer service in aviation. Use metrics to demonstrate your impact, like customer satisfaction scores or retention rates.
5. Prepare for Interviews: Be ready to discuss scenarios related to customer service challenges specific to aviation, such as handling flight delays or passenger complaints. Practice your responses to behavioral questions.
6. Showcase Cultural Fit: Research the company’s values and customer service philosophy. Demonstrating alignment with their mission can make a strong impression.
7. Stay Updated on Technology: Familiarize yourself with the latest tools and technologies used in aviation customer service, such as chatbots and mobile apps for customer engagement.
8. Pursue Certifications: Consider certifications in customer service or aviation management to enhance your credentials and demonstrate your commitment to the field.
Rahul Gurav
(2 Questions)
- Q1. About yourself and your family background
- Q2. They will ask you to say a short easy on any random topic
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Qatar Airways
Anonymous
posted on 8 Feb 2025
I was interviewed in Jan 2025.
(2 Questions)
- Q1. What is excepted from me
- Q2. How have been your company in last three year
Interview Preparation Tips
Trust in God
Customer Service Executive Interview Questions & Answers
Air India Sats Airport Services
Salam Punit Singh
posted on 12 Jul 2024
Prime minister and Chief Minister
(4 Questions)
- Q1. Tell Me about yourself
- Q2. Can You speak hindi
- Ans.
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
Fluent in Hindi language
Able to communicate effectively in both English and Hindi
Can assist Hindi-speaking customers with their queries and concerns
- Q3. Tell me Something about AISATS
- Ans.
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.
The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.
AISATS is known for its efficient and reliable services in the aviation industry.
The com...
- Q4. Your Skills and Experiences
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
AirAsia
MOHANA LAKSHMI
posted on 21 Dec 2024
Economic development
(2 Questions)
- Q1. Personality test
- Q2. Company growth
(1 Question)
- Q1. Package and location
Tell me about your hobbies?
(3 Questions)
- Q1. Tell me about yourself?
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
Received multiple awards for outstanding customer service performance
- Q2. What is custom service executive?
- Ans.
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
Responsible for addressing customer concerns and resolving issues
Providing information about products or services
Handling customer inquiries via phone, email, or in person
Maintaining customer satisfaction and building relationships
Processing orders and returns
Ex...
- Q3. Tell me about your family background?
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
Mansi mittal
posted on 23 Sep 2023
(4 Questions)
- Q1. Introduce yourself
- Q2. Why you want to join aviation industry
- Q3. Why should we hire you
- Q4. Tell me about your background
Is higher studies is compulsory or not
(4 Questions)
- Q1. Introduce yourself
- Q2. Tell me about your background
- Q3. Area of interest
- Ans.
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
I am passionate about helping customers and ensuring their satisfaction.
I enjoy problem-solving and finding creative solutions to customer inquiries.
I have a strong attention to detail and strive to exceed customer expectations.
I am constantly seeking ways to improve the customer experience and streamline process...
- Q4. How do you spend your last vacation
(1 Question)
- Q1. Check your grooming skills
Customer Service Executive Interview Questions & Answers
British Airways
Anonymous
posted on 2 Nov 2022
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What was your last salary
- Q2. Where do you stay in Delhi ncr?
(2 Questions)
- Q1. What do you know about Call Ba?
- Q2. What is good customer service
- Ans.
Good customer service is providing prompt, efficient and friendly assistance to customers.
Promptly addressing customer concerns and inquiries
Efficiently resolving issues and providing solutions
Being friendly and empathetic towards customers
Going above and beyond to exceed customer expectations
Providing clear and concise communication
Being knowledgeable about products and services
Showing appreciation for customer loyalt...
Interview Preparation Tips
Selected
I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
(1 Question)
- Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
Interview Preparation Tips
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Air India Customer Executive Interview Process
based on 1 interview
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Air India Customer Executive Reviews and Ratings
based on 3 reviews
Rating in categories
|
Cabin Crew
355
salaries
|  ₹3.4 L/yr - ₹12.8 L/yr |
|
Customer Service Executive
209
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Assistant Manager
154
salaries
| ₹5.1 L/yr - ₹19.8 L/yr |
|
Security Executive
132
salaries
| ₹2.1 L/yr - ₹5.2 L/yr |
|
Cabin Attendant
126
salaries
| ₹2.8 L/yr - ₹12 L/yr |
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