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Air India Customer Executive Interview Questions and Answers

Updated 23 Jun 2024

Air India Customer Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

They check your confidence levels, grooming, English fluency. Only English communication not worth they way of your talking explaining the pros or cons of given topic for GD is must.

Round 3 - HR 

(1 Question)

  • Q1. Tell me something about yourself, why you want to choos this industry or airline, where you want to see yourself after 5 years, what are your weaknesses, why you leave your previous company etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. Wear proper formal dress with neat grooming, always answer with your plasent smile. Do not use filler words like umm, aan, etc.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About yourself and your family background
  • Q2. They will ask you to say a short easy on any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go there
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

You have to Speak about topic around 4-5 minutes.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce Your self
  • Q2. Why do you want work in Aviation?
  • Ans. 

    I have always been fascinated by the mechanics and technology of airplanes, and I enjoy the fast-paced and dynamic nature of the aviation industry.

    • Passion for aviation and interest in aircraft technology

    • Excitement for the fast-paced and dynamic nature of the industry

    • Desire to be part of a field that connects people and places around the world

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What 3 values you can add to the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare introduction so well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Customers exicutive 

(6 Questions)

  • Q1. What's about customer exicutive?
  • Ans. 

    Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.

    • Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

    • They build and maintain strong relationships with customers to ensure loyalty and repeat business.

    • Customer executives often collaborate wi...

  • Answered by AI
  • Q2. How to handle customers make feel happy?
  • Ans. 

    To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.

    • Listen actively to their concerns and needs

    • Show empathy and understanding towards their situation

    • Provide personalized solutions tailored to their specific needs

    • Follow up with them to ensure their satisfaction and address any further concerns

  • Answered by AI
  • Q3. When customer impulsive behave how to control with customers?
  • Ans. 

    To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.

    • Remain calm and composed to avoid escalating the situation

    • Listen actively to understand the customer's concerns and address them effectively

    • Offer solutions that meet the customer's needs and expectations

    • Set clear boundaries to maintain a respectful and professional interaction

    • Follo...

  • Answered by AI
  • Q4. When passenger beat you how to replay passenger?
  • Ans. 

    Stay calm, assess the situation, and respond professionally to de-escalate the conflict.

    • Remain calm and composed to avoid escalating the situation further.

    • Listen actively to the passenger's concerns and try to understand their perspective.

    • Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

    • Offer solutions or alternatives to resolve the problem and ensure the...

  • Answered by AI
  • Q5. Why employer saying that customer our king?
  • Q6. How much kg luggage allowed indigo?
  • Ans. 

    Indigo allows different weight limits for checked baggage depending on the fare type and destination.

    • Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

    • For international flights, the checked baggage allowance varies based on the fare type and destination

    • Passengers can purchase additional baggage allowance if needed

  • Answered by AI

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Executive interview:
  • Customer Service
  • Customer Relationship
  • Communication Skills
  • Gate num
Interview preparation tips for other job seekers - 1. Understand the Industry: Familiarize yourself with aviation trends, regulations, and customer service standards. Knowledge of current challenges, such as sustainability and technology integration, can set you apart.


2. Build Relevant Skills: Focus on skills like communication, problem-solving, and conflict resolution. Proficiency in CRM software and a basic understanding of aviation operations can be beneficial.


3. Network Strategically: Connect with professionals in the aviation sector through LinkedIn, industry events, or forums. Networking can lead to job referrals and insider information about openings.


4. Tailor Your Resume: Highlight relevant experience and skills that align with customer service in aviation. Use metrics to demonstrate your impact, like customer satisfaction scores or retention rates.


5. Prepare for Interviews: Be ready to discuss scenarios related to customer service challenges specific to aviation, such as handling flight delays or passenger complaints. Practice your responses to behavioral questions.


6. Showcase Cultural Fit: Research the company’s values and customer service philosophy. Demonstrating alignment with their mission can make a strong impression.


7. Stay Updated on Technology: Familiarize yourself with the latest tools and technologies used in aviation customer service, such as chatbots and mobile apps for customer engagement.


8. Pursue Certifications: Consider certifications in customer service or aviation management to enhance your credentials and demonstrate your commitment to the field.

Interview Questionnaire 

2 Questions

  • Q1. Tell about yourself
  • Ans. 

    I am a business analyst with experience in data analysis, process improvement, and project management.

    • Experienced in data analysis using tools like Excel, SQL, and Tableau

    • Skilled in process improvement and optimization

    • Proficient in project management and stakeholder communication

    • Strong analytical and problem-solving skills

    • Excellent communication and interpersonal skills

  • Answered by AI
  • Q2. They had given a case and if you are position of pricing manager how do you resolve.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. About contract management
  • Q2. Different types of contract?
  • Ans. 

    Different types of contracts include written, oral, implied, unilateral, bilateral, and voidable contracts.

    • Written contract: Formal agreement documented in writing.

    • Oral contract: Agreement made verbally.

    • Implied contract: Agreement inferred from actions or circumstances.

    • Unilateral contract: One party makes a promise in exchange for an act.

    • Bilateral contract: Both parties exchange promises.

    • Voidable contract: One party ha

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

About social media and negative impacts and positive impact of social media platforms

Round 2 - HR 

(2 Questions)

  • Q1. Introduction about your self
  • Ans. 

    Experienced Senior Executive with a proven track record in leading teams and driving business growth.

    • Over 10 years of experience in senior leadership roles

    • Strong strategic planning and decision-making skills

    • Proven ability to drive revenue growth and increase profitability

    • Excellent communication and interpersonal skills

    • Led a team that successfully launched a new product line, resulting in a 20% increase in sales

  • Answered by AI
  • Q2. Why you want to join the organisation
  • Ans. 

    I am drawn to the organization's innovative approach to solving complex problems and its commitment to making a positive impact on society.

    • I admire the organization's track record of success and its reputation for excellence in the industry.

    • I am excited about the opportunity to work with a talented team of professionals who share my passion for driving change and achieving results.

    • I believe that my skills and experienc...

  • Answered by AI
Round 3 - Case Study 

About you present after 5 years how you see your self

Round 4 - One-on-one 

(2 Questions)

  • Q1. Tell me something about you native place
  • Ans. 

    My native place is a small coastal town known for its beautiful beaches and delicious seafood.

    • Located in the southern part of the country

    • Famous for its annual beach festival

    • Rich in cultural heritage and traditional art forms

    • Popular tourist destination for water sports and relaxation

  • Answered by AI
  • Q2. Tell me something about Avation
  • Ans. 

    Aviation refers to the operation of aircraft, including airplanes and helicopters, for transportation, recreation, and other purposes.

    • Aviation industry includes commercial airlines, private aviation, military aviation, and aerospace manufacturing.

    • Key players in the aviation industry include Boeing, Airbus, and Lockheed Martin.

    • Aviation regulations are governed by organizations like the Federal Aviation Administration (F...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need strong communication skills high confidence level eye contact and grooming standards should will good

Senior Executive Interview Questions & Answers

Spicejet user image Krishna Kumar Mishra

posted on 20 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Introduction or previous work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while giving the interview
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is professional strength
  • Q2. What is professionalweakness

Air India Interview FAQs

How many rounds are there in Air India Customer Executive interview?
Air India interview process usually has 3 rounds. The most common rounds in the Air India interview process are Resume Shortlist, Group Discussion and HR.

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Air India Customer Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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based on 3 reviews

1.1/5

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1.0

Skill development

1.1

Work-life balance

1.0

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1.0

Job security

1.0

Company culture

1.6

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1.0

Work satisfaction

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