Go First Executive Interview Questions and Answers

Tell me about your hobbies?

Q1. Tell me about yourself?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools

• Received multiple awards for outstanding customer service performance
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Q2. What is custom service executive?
Ans. 
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
• Responsible for addressing customer concerns and resolving issues

• Providing information about products or services

• Handling customer inquiries via phone, email, or in person

• Maintaining customer satisfaction and building relationships

• Processing orders and returns

• Ex...read more
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Q3. Tell me about your family background?
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Q1. Introduce yourself
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Q2. Why you want to join aviation industry
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Q3. Why should we hire you
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Q4. Tell me about your background
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Is higher studies is compulsory or not

Q1. Introduce yourself
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Q2. Tell me about your background
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Q3. Area of interest
Ans. 
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
• I am passionate about helping customers and ensuring their satisfaction.

• I enjoy problem-solving and finding creative solutions to customer inquiries.

• I have a strong attention to detail and strive to exceed customer expectations.

• I am constantly seeking ways to improve the customer experience and streamline process...read more
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Q4. How do you spend your last vacation
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Q1. Check your grooming skills
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Q1. Asks about self
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Q1. Asks about certain marketing processes
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Q1. Asks about availability and commitment to job.
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Q1. Why u want to join contact centre?
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Q1. Communication skills
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Q2. Relocation , 24*7 rotational work shifts
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Q1. Tell me something about you
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Q2. About my family background
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Q3. My hobbies ,why do I want to join the company
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