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Infosys BPM Technical Support Specialist Interview Questions and Answers

Updated 28 Nov 2024

Infosys BPM Technical Support Specialist Interview Experiences

1 interview found

Technical Support Specialist Interview Questions & Answers

user image Anonymous

posted on 28 Nov 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Infosys portal and was interviewed in May 2024. There was 1 interview round.

Round 1 - No job security 

(2 Questions)

  • Q1. No job security
    • Add your answer
  • Q2. Worst work culture
  • Ans. 

    A toxic work culture characterized by lack of communication, micromanagement, and high turnover rates.

    • Lack of communication between team members and management

    • Micromanagement by supervisors leading to low morale

    • High turnover rates due to stress and burnout

    • Lack of diversity and inclusion in the workplace

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to share my experience with Infosys BPM, particularly regarding the work-life balance, which I found to be quite poor. Despite having a positive interview experience, I would strongly advise against joining Infosys due to its lack of job security and disregard for employee well-being.

With over 6 years of experience working with international clients, I had previously been employed at Cognizant, where I worked on a Google project. I received a call from Infosys, passed their interview, and was asked to join immediately. Since Cognizant had a 90 days of notice period, I opted for a buyout, paid three months’ salary, and left on August 8, 2024, to join Infosys the next day, August 9, 2024. After undergoing 3 months of training, I was assigned to the night shift (9:00 PM to 6:15 AM), but due to health reasons, my doctor advised against working at night. I informed the Infosys management and HR about my situation, but they were unempathetic and instead asked me to resign. Despite my repeated attempts to explain my health concerns, they eventually succeeded in terminating my employment.

The effort I put into paying for the buyout and transitioning from Cognizant to Infosys was disregarded, and I was let go. Now, I find myself unemployed and seeking better opportunities.

I urge anyone considering joining Infosys to reconsider, as this company does not prioritize employee health or job security, and it could have a harmful impact on your career.

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Interview Tips & Stories
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an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Technical Support Specialist Interview Questions & Answers

TELUS Digital user image Anonymous

posted on 3 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About past experience
    • Add your answer
Round 2 - Assignment 

English and customer support skill

Round 3 - One-on-one 

(1 Question)

  • Q1. Technical skills and past technical experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be original and confident about your experience

Technical Support Specialist Interview Questions & Answers

Teleperformance user image Anonymous

posted on 23 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Aptitude Test 

It was an online test with a set of rounds including typing speed, vocabulary test, and aptitude questions.

Customer Support Executive Interview Questions & Answers

iEnergizer user image Bhawna Radi

posted on 6 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Experience discussion
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Experience discussion
    • Add your answer
  • Q2. Communication checking
    • Add your answer
  • Q3. Discussion about my last work how, I was helping the customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't loose hope and faith

Technical Support Engineer Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 7 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic communication test
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. About windows server, adds, dhcp, dns
    • Add your answer
Round 3 - Assignment 

Versant test for communication

Customer Support Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy

Technical Support Associate Interview Questions & Answers

Foundever user image Anonymous

posted on 27 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic computer knowledge
    • Add your answer
  • Q2. General hardware and software
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support tech

    • Answered by AI
    Add your answer
  • Q2. Where do you stay
  • Ans. 

    I currently stay in a rented apartment in downtown area.

    • I stay in a rented apartment

    • Located in downtown area

    • Close to public transportation

    • Nearby grocery stores and restaurants

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Lucid interview

Customer Support Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Normal introduction
    • Add your answer
  • Q2. Career Objectives and experience
  • Ans. 

    My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.

    • Experienced in handling customer inquiries and resolving issues efficiently

    • Strong communication skills to effectively interact with customers and team members

    • Goal-oriented mindset to achieve targets and exceed expectations

    • Seeking opportunities for professional growth and developm

    • Answered by AI
    Add your answer
  • Q3. Qualifications and problem solving
    • Add your answer
  • Q4. Manager round and skill questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview

Customer Support Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 5 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How will you manage with multiple tasks
  • Ans. 

    I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.

    • Prioritize tasks based on urgency and importance

    • Delegate tasks when necessary

    • Use time management techniques such as creating to-do lists and setting deadlines

    • Stay organized and focused on one task at a time

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Conneqt Business Solutions user image muthah ir

posted on 28 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you provide a self-introduction?
    • Add your answer
  • Q2. About native
    • Add your answer
More about working at Infosys BPM

Infosys BPM Interview FAQs

How to prepare for Infosys BPM Technical Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys BPM . The most common topics and skills that interviewers at Infosys BPM expect are Desktop Support, Help Desk Operations, Helpdesk, IT Helpdesk and IT Service Desk.

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Infosys BPM Technical Support Specialist Salary
based on 270 salaries
₹2.8 L/yr - ₹7 L/yr
28% less than the average Technical Support Specialist Salary in India
View more details

Infosys BPM Technical Support Specialist Reviews and Ratings

based on 25 reviews

2.8/5

Rating in categories

2.8

Skill development

2.9

Work-life balance

2.9

Salary

3.6

Job security

2.9

Company culture

2.5

Promotions

2.7

Work satisfaction

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