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Infosys BPM
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Infosys BPM Technical Support Specialist Interview Questions and Answers
Infosys BPM Technical Support Specialist Interview Experiences
2 interviews found
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Techincal questions
General knowlege and communication
(2 Questions)
- Q1. Walk me through your resume
- Q2. Why to choose this job
(2 Questions)
- Q1. Tell me about yourself
- Q2. Technical question
Interview Preparation Tips
Selected
I applied via Infosys portal and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. No job security
- Q2. Worst work culture
- Ans.
A toxic work culture characterized by lack of communication, micromanagement, and high turnover rates.
Lack of communication between team members and management
Micromanagement by supervisors leading to low morale
High turnover rates due to stress and burnout
Lack of diversity and inclusion in the workplace
Interview Preparation Tips
With over 6 years of experience working with international clients, I had previously been employed at Cognizant, where I worked on a Google project. I received a call from Infosys, passed their interview, and was asked to join immediately. Since Cognizant had a 90 days of notice period, I opted for a buyout, paid three months’ salary, and left on August 8, 2024, to join Infosys the next day, August 9, 2024. After undergoing 3 months of training, I was assigned to the night shift (9:00 PM to 6:15 AM), but due to health reasons, my doctor advised against working at night. I informed the Infosys management and HR about my situation, but they were unempathetic and instead asked me to resign. Despite my repeated attempts to explain my health concerns, they eventually succeeded in terminating my employment.
The effort I put into paying for the buyout and transitioning from Cognizant to Infosys was disregarded, and I was let go. Now, I find myself unemployed and seeking better opportunities.
I urge anyone considering joining Infosys to reconsider, as this company does not prioritize employee health or job security, and it could have a harmful impact on your career.
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Anonymous
posted on 3 Apr 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 3 interview rounds.
(1 Question)
- Q1. About past experience
English and customer support skill
(1 Question)
- Q1. Technical skills and past technical experience
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Anonymous
posted on 23 Mar 2024
I applied via Job Fair and was interviewed in Feb 2024. There was 1 interview round.
It was an online test with a set of rounds including typing speed, vocabulary test, and aptitude questions.
Selected
I was interviewed in Jan 2025.
It was good I have learnt so many things in the process.
(4 Questions)
- Q1. Self introduction
- Q2. Working experience
- Q3. How much salary do you except
- Q4. Previous company experience
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Anonymous
posted on 7 Jan 2025
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Basic communication test
(1 Question)
- Q1. About windows server, adds, dhcp, dns
Versant test for communication
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Anonymous
posted on 17 Jan 2025
I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
(2 Questions)
- Q1. Basic computer knowledge
- Q2. General hardware and software
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication skills and ability to explain technical concepts to non-technical users
Certified in ITIL and CompTIA A+
Previous experience in managing a team of support tech
- Q2. Where do you stay
- Ans.
I currently stay in a rented apartment in downtown area.
I stay in a rented apartment
Located in downtown area
Close to public transportation
Nearby grocery stores and restaurants
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Anonymous
posted on 8 Dec 2024
I applied via Indeed and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Basic Introduction
- Q2. About Experience
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(4 Questions)
- Q1. Normal introduction
- Q2. Career Objectives and experience
- Ans.
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
Experienced in handling customer inquiries and resolving issues efficiently
Strong communication skills to effectively interact with customers and team members
Goal-oriented mindset to achieve targets and exceed expectations
Seeking opportunities for professional growth and developm
- Q3. Qualifications and problem solving
- Q4. Manager round and skill questions.
Interview Preparation Tips
Infosys BPM Interview FAQs
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Infosys BPM Technical Support Specialist Interview Process
based on 2 interviews
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Infosys BPM Technical Support Specialist Reviews and Ratings
based on 25 reviews
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