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Infosys BPM
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Infosys BPM Technical Support Specialist Interview Questions and Answers
Infosys BPM Technical Support Specialist Interview Experiences
2 interviews found
Anonymous
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Techincal questions
General knowlege and communication
(2 Questions)
- Q1. Walk me through your resume
- Ans.
I have 5 years of experience in technical support, with expertise in troubleshooting hardware and software issues.
Started as a technical support intern at XYZ Company
Promoted to Technical Support Specialist after 2 years
Handled troubleshooting for hardware and software issues for clients
Provided remote support via phone and email
Trained new team members on technical support processes
- Q2. Why to choose this job
- Ans.
I am passionate about helping others solve technical issues and enjoy the challenge of troubleshooting complex problems.
I have a strong technical background and enjoy working with technology
I thrive in fast-paced environments and enjoy problem-solving
I have excellent communication skills and enjoy helping others
I find satisfaction in resolving issues and making a positive impact on customers
(2 Questions)
- Q1. Tell me about yourself
- Q2. Technical question
Interview Preparation Tips
Selected
I applied via Infosys portal and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. No job security
- Q2. Worst work culture
- Ans.
A toxic work culture characterized by lack of communication, micromanagement, and high turnover rates.
Lack of communication between team members and management
Micromanagement by supervisors leading to low morale
High turnover rates due to stress and burnout
Lack of diversity and inclusion in the workplace
Interview Preparation Tips
With over 6 years of experience working with international clients, I had previously been employed at Cognizant, where I worked on a Google project. I received a call from Infosys, passed their interview, and was asked to join immediately. Since Cognizant had a 90 days of notice period, I opted for a buyout, paid three months’ salary, and left on August 8, 2024, to join Infosys the next day, August 9, 2024. After undergoing 3 months of training, I was assigned to the night shift (9:00 PM to 6:15 AM), but due to health reasons, my doctor advised against working at night. I informed the Infosys management and HR about my situation, but they were unempathetic and instead asked me to resign. Despite my repeated attempts to explain my health concerns, they eventually succeeded in terminating my employment.
The effort I put into paying for the buyout and transitioning from Cognizant to Infosys was disregarded, and I was let go. Now, I find myself unemployed and seeking better opportunities.
I urge anyone considering joining Infosys to reconsider, as this company does not prioritize employee health or job security, and it could have a harmful impact on your career.
Top trending discussions
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Questions were asked from my technology and regarding my current project like how we implemented the jobs, what is the approach we are following
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Selenium concepts, OOPS Concepts, Framework, TestNG, Maven questions.
(1 Question)
- Q1. Annotations of TestNG, Selenium Usage and Implementations using Java, Java HashMap, Java HashMap Program
- Ans.
The question is about TestNG annotations, Selenium usage and implementation using Java, and Java HashMap program.
TestNG annotations are used to define the test methods and their behavior.
Selenium is a web testing framework used to automate web browsers.
Java HashMap is a collection that stores key-value pairs.
Java HashMap program can be used to implement various functionalities like caching, data storage, etc.
(1 Question)
- Q1. Current CTC, CTC Expecting, Joining Date
Interview Preparation Tips
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is Excel what is vlookup what is your strength and weakness
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Core Java Spring hibernate
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Regarding my skills in java,manual testing concepts,my communication skills and analytical konwledge
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about your self
- Q2. How to Handel irate Customer?
- Ans.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
- Q3. How to Handel Angry Customer?
- Ans.
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
- Q4. Why you want to join Wipro?
- Q5. How long will you work with us?
- Q6. What is your future Plan?
- Q7. What will you do If you found your girlfriend drunk and lying beside road side?
- Q8. Are you comfortable with Rotational and Hardcore Night Shift?
Interview Preparation Tips
Be Confident and calm.
Don't afraid that you will get Rejected.
Remember Failure are the pillar of the success.
Try to give all the answers in Positive way.
Try to learn from Rejection do not lose your hope.
Keep an eye contact while giving face to face interview.
Try to use easy words while communicating.
Give your best 😊
Best of luck
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based on 2 interviews
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