TELUS Digital Technical Support Specialist Interview Questions and Answers

It was an online test with a set of rounds including typing speed, vocabulary test, and aptitude questions.

Q1. Tell me about yourself
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Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a strong attention to detail and can handle high-pressure situations

• I am proficient in using CRM software and ticketing systems

• I strive to provide excellent customer service and ensure cu
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Q2. Privious experience
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Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Q1. What is SOLID principle
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SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
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Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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Q1. Electrical engg. Technical questions
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Q2. Estimation of electrical engineering works
Ans. 
Estimating electrical engineering works involves calculating costs, materials, and labor for projects.
• Break down the project into tasks and estimate the time and materials needed for each task

• Consider the cost of materials, equipment, and labor when estimating the overall project cost

• Factor in any additional expenses such as permits, inspections, and overhead costs

• Use historical data and industry standards to help with...read more
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Q3. Measurement of electrical engineering works
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Measurement of electrical engineering works involves accurately quantifying various aspects of electrical systems and components.
• Use of instruments like multimeters, oscilloscopes, and power analyzers to measure voltage, current, resistance, and power

• Calibration of instruments to ensure accurate readings

• Testing and troubleshooting circuits to identify faults and ensure proper functioning

• Recording and documenting measur
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Q4. Execution electrical site works
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Q1. Electrical engineering technical questions
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Q1. Tell about your self
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Q2. Why do you want to join this company?
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Q3. Why did you choose BPO as your career?
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