Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

TELUS Digital

Compare button icon Compare button icon Compare
3.7

based on 1.2k Reviews

Filter interviews by

TELUS Digital Customer Service Executive Interview Questions and Answers

Updated 8 Jul 2024

TELUS Digital Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Mohamed Younus Hussain

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 18 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
View answers (35)
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
View answers (8)
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
View answers (36)
asked in Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
View answers (10)
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
View answers (14)
View All

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 21 Jul 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you mean by customer service.
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - G

Top trending discussions

View All
Interview Tips & Stories
4d
whimsicaldove
·
works at
VCCircle.com
Bloomberg interview
I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you
Got a question about TELUS Digital?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 21 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Aptitude Test 

Q Connect enables employees to grasp the situation and engage appropriately with customers, providing accurate and precise resolutions to their inquiries.

Round 2 - Aptitude Test 
Round 3 - Technical 

(5 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About a picture they show us in either English or Hindi..
    • Add your answer
  • Q3. Language skills
    • Add your answer
  • Q4. Communication skills
    • Add your answer
  • Q5. Thinking capabilities
    • Add your answer
Round 4 - Assignment 

Super set encompasses voice, knowledge about the product and process, and confidence.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in yourself; there should be no questions beyond those related to the product and the process.

Customer Service Executive Interview Questions & Answers

Maxicus user image Anonymous

posted on 11 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Family background Abouts your studies About your goals And last one is weeknes
    • Add your answer
  • Q2. About your hobbies
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. About work ethic and experience Go with specific confidence
    • Add your answer
  • Q2. Advice for the company and very well trained higher to me
    • Add your answer

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 21 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
    • Add your answer
  • Q2. About experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experiences
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experience
    • Add your answer
Round 4 - Versant  round 

(1 Question)

  • Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic Genrally asked interview question Specially your intro and experiences, your family background

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(1 Question)

  • Q1. Basic introduction
    • Add your answer
Round 2 - Aptitude Test 

Verbal basic questions quant eng lr

Round 3 - Technical 

(2 Questions)

  • Q1. Why do you want to do this job
  • Ans. 

    I am passionate about helping customers and providing excellent service.

    • I enjoy interacting with people and solving problems

    • I have strong communication skills and empathy

    • I thrive in fast-paced environments and enjoy multitasking

    • I have previous experience in customer service roles, such as working in retail or hospitality

    • Answered by AI
    Add your answer
  • Q2. Because I want to developmy communicationand i want experience beforedoing mba
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic English required to crack interview maintain score in aptitude test

Customer Service Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Typing test and listening
    • Add your answer
  • Q2. Conversation and HR friendly nature
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Foundever
I was really impressed with the level of service I received!

Customer Service Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Telling about myself
    • Add your answer
Round 3 - versant test 

(1 Question)

  • Q1. Test will be for grammar listening check online
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Few questions about my background.
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. In manager round they will explain the work time and salary that's it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview rounds it's easy just clear the versant we have to score 50 minimum and good communication is mandatory.

Customer Service Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 10 Apr 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Told about your experience
    • Add your answer
  • Q3. 1 year experiencein bpo
    • Add your answer
Round 2 - Assignment 

About your knowledge

More about working at TELUS Digital

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Customer Service Executive interview?
TELUS Digital interview process usually has 2 rounds. The most common rounds in the TELUS Digital interview process are One-on-one Round, Coding Test and Aptitude Test.
How to prepare for TELUS Digital Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Computer, Customer Service, English, English Typing and Non Voice Process.

Tell us how to improve this page.

TELUS Digital Interviews By Designations

Interview Questions for Popular Designations

TELUS Digital Customer Service Executive Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

Customer Service Executive Interview Questions from Similar Companies

Teleperformance Customer Service Executive Interview Questions
3.9
 • 154 Interviews
Tech Mahindra Customer Service Executive Interview Questions
3.5
 • 117 Interviews
iEnergizer Customer Service Executive Interview Questions
4.6
 • 75 Interviews
Concentrix Corporation Customer Service Executive Interview Questions
3.8
 • 70 Interviews
Conneqt Business Solutions Customer Service Executive Interview Questions
3.7
 • 30 Interviews
Wipro Customer Service Executive Interview Questions
3.7
 • 28 Interviews
Genpact Customer Service Executive Interview Questions
3.8
 • 16 Interviews
Accenture Customer Service Executive Interview Questions
3.8
 • 16 Interviews
Foundever Customer Service Executive Interview Questions
3.6
 • 13 Interviews
IntouchCX Customer Service Executive Interview Questions
2.9
 • 13 Interviews
View all
TELUS Digital Customer Service Executive Salary
based on 114 salaries
₹2 L/yr - ₹5 L/yr
14% more than the average Customer Service Executive Salary in India
View more details

TELUS Digital Customer Service Executive Reviews and Ratings

based on 25 reviews

3.7/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

3.6

Salary

3.3

Job security

4.2

Company culture

3.3

Promotions

3.5

Work satisfaction

Explore 25 Reviews and Ratings
TELUS Digital Salaries in India
Module Lead
431 salaries
unlock blur

₹8 L/yr - ₹30.8 L/yr

Senior Software Engineer
264 salaries
unlock blur

₹6.7 L/yr - ₹25 L/yr

Softwaretest Engineer
237 salaries
unlock blur

₹4 L/yr - ₹13.7 L/yr

Team Lead
220 salaries
unlock blur

₹5.1 L/yr - ₹22.3 L/yr

Senior Application Developer
208 salaries
unlock blur

₹8.3 L/yr - ₹26.4 L/yr

Explore more salaries
Compare TELUS Digital with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview