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TELUS Digital

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3.8

based on 1.1k Reviews

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TELUS Digital Customer Service Executive Interview Questions and Answers

Updated 8 Jul 2024

TELUS Digital Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Mohamed Younus Hussain

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 18 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 21 Jul 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you mean by customer service.
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - G

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fathersahaab
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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 21 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
    • Add your answer
  • Q2. About experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experiences
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experience
    • Add your answer
Round 4 - Versant  round 

(1 Question)

  • Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic Genrally asked interview question Specially your intro and experiences, your family background

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(1 Question)

  • Q1. Basic introduction
    • Add your answer
Round 2 - Aptitude Test 

Verbal basic questions quant eng lr

Round 3 - Technical 

(2 Questions)

  • Q1. Why do you want to do this job
  • Ans. 

    I am passionate about helping customers and providing excellent service.

    • I enjoy interacting with people and solving problems

    • I have strong communication skills and empathy

    • I thrive in fast-paced environments and enjoy multitasking

    • I have previous experience in customer service roles, such as working in retail or hospitality

    • Answered by AI
    Add your answer
  • Q2. Because I want to developmy communicationand i want experience beforedoing mba
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic English required to crack interview maintain score in aptitude test

Customer Service Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Typing test and listening
    • Add your answer
  • Q2. Conversation and HR friendly nature
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Foundever
I was really impressed with the level of service I received!

Customer Service Executive Interview Questions & Answers

Maxicus user image Anonymous

posted on 23 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and feedback

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • I am proficient in using CRM systems and other customer service t

    • Answered by AI
    Add your answer
  • Q2. Loose and benifit about internet
    • Add your answer

Customer Service Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Telling about myself
    • Add your answer
Round 3 - versant test 

(1 Question)

  • Q1. Test will be for grammar listening check online
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Few questions about my background.
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. In manager round they will explain the work time and salary that's it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview rounds it's easy just clear the versant we have to score 50 minimum and good communication is mandatory.

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 10 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Personal Information
    • Add your answer
  • Q2. Experience Information
    • Add your answer

Customer Service Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 10 Apr 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Told about your experience
    • Add your answer
  • Q3. 1 year experiencein bpo
    • Add your answer
Round 2 - Assignment 

About your knowledge

More about working at TELUS Digital

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Customer Service Executive interview?
TELUS Digital interview process usually has 2 rounds. The most common rounds in the TELUS Digital interview process are One-on-one Round, Coding Test and Aptitude Test.
How to prepare for TELUS Digital Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Computer, Customer Service, English, English Typing and Non Voice Process.

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TELUS Digital Customer Service Executive Salary
based on 93 salaries
₹2 L/yr - ₹5 L/yr
13% more than the average Customer Service Executive Salary in India
View more details

TELUS Digital Customer Service Executive Reviews and Ratings

based on 23 reviews

3.6/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

3.7

Salary

3.2

Job security

4.2

Company culture

3.2

Promotions

3.5

Work satisfaction

Explore 23 Reviews and Ratings
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