TELUS Digital Customer Service Executive Interview Questions and Answers

Q1. Repeat perfectly what you hear
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Tell me something about your previous experience

Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
Ans. 
Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.
• I have previous experience working in a BPO environment and handling night shifts.

• I am accustomed to working under pressure and have developed effective strategies to manage stress.

• I have a track record of consistently meeting or exceeding targets in my previous roles.

• I am flexible and adaptable to different work schedules and can
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Q1. What do you know about process you are about to work?
Ans. 
The process involves providing customer support and resolving their issues.
• The customer service executive is responsible for handling customer inquiries, complaints, and requests.

• They need to have a good understanding of the company's products or services.

• They should be able to effectively communicate with customers and provide solutions to their problems.

• The process may involve using various communication channels suc...read more
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Q1. Why do you want us to hire you?
Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
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Aptitude test which you have to give in app it's easy just need good command on English

Q1. They will tell you too go through your whole resume will ask some family questions
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Q1. Vna round would be voice and accent round
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