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TELUS Digital Customer Service Executive Interview Questions and Answers

Updated 8 Jul 2024

TELUS Digital Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Mohamed Younus Hussain

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you mean by customer service.
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - G

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Repeat perfectly what you hear
Round 3 - Coding Test 

Tell me something about your previous experience

Round 4 - One-on-one 

(1 Question)

  • Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
  • Ans. 

    Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.

    • I have previous experience working in a BPO environment and handling night shifts.

    • I am accustomed to working under pressure and have developed effective strategies to manage stress.

    • I have a track record of consistently meeting or exceeding targets in my previous roles.

    • I am flexible and adaptable to different work schedules and can

  • Answered by AI
Round 5 - One-on-one 

(1 Question)

  • Q1. What do you know about process you are about to work?
  • Ans. 

    The process involves providing customer support and resolving their issues.

    • The customer service executive is responsible for handling customer inquiries, complaints, and requests.

    • They need to have a good understanding of the company's products or services.

    • They should be able to effectively communicate with customers and provide solutions to their problems.

    • The process may involve using various communication channels suc...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Yourself
  • Previous experience
  • Process basics
  • Hobbies
Interview preparation tips for other job seekers - Don't overthink. Talk confidently.

I applied via Recruitment Consultant and was interviewed before Jan 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself.
  • Q2. Questions related to previous job.
  • Q3. Typing test and Versant Round
  • Q4. Speak on any one topic
  • Q5. Why you want to join this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the questions with confidence and don't behave casually.

I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you
  • Q2. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview process for me

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test which you have to give in app it's easy just need good command on English

Round 2 - HR 

(1 Question)

  • Q1. They will tell you too go through your whole resume will ask some family questions
Round 3 - Vna 

(1 Question)

  • Q1. Vna round would be voice and accent round

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best nothing else be calm and cool don't hesitate
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TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Customer Service Executive interview?
TELUS Digital interview process usually has 2 rounds. The most common rounds in the TELUS Digital interview process are Group Discussion, One-on-one Round and Coding Test.
How to prepare for TELUS Digital Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Computer, Customer Service, English, English Typing and Non Voice Process.

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TELUS Digital Customer Service Executive Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more
TELUS Digital Customer Service Executive Salary
based on 114 salaries
₹2 L/yr - ₹5 L/yr
14% more than the average Customer Service Executive Salary in India
View more details

TELUS Digital Customer Service Executive Reviews and Ratings

based on 25 reviews

3.7/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

3.6

Salary

3.3

Job security

4.2

Company culture

3.3

Promotions

3.5

Work satisfaction

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