TELUS Digital Customer Service Associate Interview Questions and Answers

Q1. Family background
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Q2. Higher education
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Q3. About myexperience
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Q1. About my hobbies
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Q2. Salary
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Q1. Self intro in english?
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Q1. What you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• BPO serv...read more
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Q2. Why you wanna join BPO?
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Q3. Roles and responsibilities of customer service associate?
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Q1. Basic english test (listening, speaking)
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Q1. Will ask little bit about the process for which they are hiring you?
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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Q1. Tell me about yourself
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That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
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Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
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Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
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Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
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They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent

Q1. Tell me about your work experience
Ans. 
I have worked in customer service for 3 years, handling inquiries, complaints, and providing solutions.
• Worked as a customer service representative for XYZ company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Trained new hires on customer service protocols and procedures

• Received positive feedback from customers for excellent service

• Collaborated with other departments to resolve customer issue...read more
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Q1. Tell me about work experience.
Ans. 
I have worked in customer service for 2 years and have experience in handling customer complaints and resolving issues.
• Worked as a customer service representative for 2 years

• Handled customer complaints and resolved issues

• Assisted customers with product inquiries and provided solutions

• Maintained accurate records of customer interactions

• Collaborated with team members to improve customer satisfaction

• Received positive feed
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