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I applied via Walk-in and was interviewed before May 2022. There were 5 interview rounds.
Problem solving and comprehensive
30 minutes, random topic related to current social situations
Difficult customers can be handled by active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns and acknowledge their frustration.
Show empathy by putting yourself in their shoes and understanding their perspective.
Use problem-solving skills to find a solution that meets the customer's needs.
Stay calm and professional, even if the customer becomes angry or rude.
If necessary, involv...
Listen to the customer, apologize for the inconvenience, offer alternative solutions, escalate if necessary.
Listen actively to the customer's complaint
Apologize for the inconvenience caused
Offer alternative solutions to resolve the issue
Escalate the issue to a higher authority if necessary
I stay motivated by focusing on finding solutions and maintaining a positive attitude.
I remind myself that the customer is frustrated with the situation, not with me personally
I actively listen to their concerns and empathize with their situation
I focus on finding a solution that meets their needs and exceeds their expectations
I take breaks when needed to avoid burnout and maintain a positive attitude
I celebrate small ...
Break down the complex process into smaller steps and use simple language to explain it to the customer.
Identify the key steps in the process
Use analogies or real-life examples to help the customer understand
Avoid technical jargon and use simple language
Encourage the customer to ask questions and clarify any confusion
Provide visual aids if possible
Key qualities for excellent customer service include empathy, patience, communication skills, problem-solving ability, and product knowledge.
Empathy towards customers' concerns and needs
Patience to listen and understand the issue
Effective communication skills to explain solutions clearly
Problem-solving ability to resolve issues efficiently
Product knowledge to provide accurate information and advice
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.
They given general English.
They given any topic ,we have discuss on that time.
I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.
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