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Amazon Development Centre India Technical Support Specialist Interview Questions, Process, and Tips

Updated 15 May 2023

Amazon Development Centre India Technical Support Specialist Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Problem solving and comprehensive

Round 3 - Group Discussion 

30 minutes, random topic related to current social situations

Round 4 - One-on-one 

(5 Questions)

  • Q1. How to handle a difficult customer?
  • Ans. 

    Difficult customers can be handled by active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns and acknowledge their frustration.

    • Show empathy by putting yourself in their shoes and understanding their perspective.

    • Use problem-solving skills to find a solution that meets the customer's needs.

    • Stay calm and professional, even if the customer becomes angry or rude.

    • If necessary, involv...

  • Answered by AI
  • Q2. Situation where you went above and beyond customer's expectations?
  • Q3. How to handle a customer complaint which could not be easily resolved?
  • Ans. 

    Listen to the customer, apologize for the inconvenience, offer alternative solutions, escalate if necessary.

    • Listen actively to the customer's complaint

    • Apologize for the inconvenience caused

    • Offer alternative solutions to resolve the issue

    • Escalate the issue to a higher authority if necessary

  • Answered by AI
  • Q4. How do you stay motivated when handling challenging customers?
  • Ans. 

    I stay motivated by focusing on finding solutions and maintaining a positive attitude.

    • I remind myself that the customer is frustrated with the situation, not with me personally

    • I actively listen to their concerns and empathize with their situation

    • I focus on finding a solution that meets their needs and exceeds their expectations

    • I take breaks when needed to avoid burnout and maintain a positive attitude

    • I celebrate small ...

  • Answered by AI
  • Q5. Explain complex process to customer in a simple way
  • Ans. 

    Break down the complex process into smaller steps and use simple language to explain it to the customer.

    • Identify the key steps in the process

    • Use analogies or real-life examples to help the customer understand

    • Avoid technical jargon and use simple language

    • Encourage the customer to ask questions and clarify any confusion

    • Provide visual aids if possible

  • Answered by AI
Round 5 - HR 

(3 Questions)

  • Q1. Why do you want to work in customer support at Amazon?
  • Q2. What do you think are the key qualities necessary for providing excellent customer service?
  • Ans. 

    Key qualities for excellent customer service include empathy, patience, communication skills, problem-solving ability, and product knowledge.

    • Empathy towards customers' concerns and needs

    • Patience to listen and understand the issue

    • Effective communication skills to explain solutions clearly

    • Problem-solving ability to resolve issues efficiently

    • Product knowledge to provide accurate information and advice

  • Answered by AI
  • Q3. How do you handle working in a fast-paced and dynamic environment like Amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand Amazon's Customer-Centric Culture
Showcase Relevant Customer Service Skills
Emphasize Technical Proficiency
Demonstrate Adaptability and Resilience
Highlight Teamwork and Collaboration
Showcase Problem-Solving Skills
Prepare for Behavioral Interviews
Familiarize Yourself with Amazon's Tools and Systems
Be Customer-Oriented in Your Application and Interviews
Prepare for Multiple Interview Rounds

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self introduction
  • Q2. Any of 1 topic and why do you want to work in Wipro
  • Q3. Tell about the Wipro company

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be easy but time taking will be taken there should be more patience to sit till they call us for the rounds

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Jam and previous work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - I went through two rounds of interview and documentation part is a very long process took me nearly a month

I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding my skills in java,manual testing concepts,my communication skills and analytical konwledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Be different from others try to search more beyond ur concepts be confident self motivated and be able to face manage the suitations

I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

They given general English.

Round 2 - Group Discussion 

They given any topic ,we have discuss on that time.

Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.
Round 4 - Documentation 

(1 Question)

  • Q1. After completion above rounds they can finalize.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare while attending the interview. Main focus on the communication

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Technical Support Specialist interview?
Amazon Development Centre India interview process usually has 5 rounds. The most common rounds in the Amazon Development Centre India interview process are Resume Shortlist, Aptitude Test and Group Discussion.
What are the top questions asked in Amazon Development Centre India Technical Support Specialist interview?

Some of the top questions asked at the Amazon Development Centre India Technical Support Specialist interview -

  1. What do you think are the key qualities necessary for providing excellent custo...read more
  2. How to handle a customer complaint which could not be easily resolv...read more
  3. How do you stay motivated when handling challenging custome...read more

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Amazon Development Centre India Technical Support Specialist Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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33% less than the average Technical Support Specialist Salary in India
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Amazon Development Centre India Technical Support Specialist Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

5.0

Skill development

4.0

Work-life balance

4.0

Salary

4.0

Job security

5.0

Company culture

4.0

Promotions

5.0

Work satisfaction

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