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Infosys BPM
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I applied via Campus Placement and was interviewed before Apr 2022. There were 4 interview rounds.
I have passed on this round and scored 76 out of 100
Our topic was about the Social media platforms
Targeting the right people on social media requires understanding the audience, analyzing data, and creating engaging content.
Identify the target audience based on demographics, interests, and behavior
Analyze social media data to determine which platforms and content types are most effective
Create engaging content that resonates with the target audience and encourages them to take action
Utilize social media advertising...
I was interviewed in Jan 2025.
Social media ,Interests,Behaviour
Targeting the right people on social media for sales involves analyzing demographics, interests, behavior, and engagement.
Utilize social media analytics tools to identify target audience demographics and interests
Create targeted ads based on audience behavior and engagement with previous posts
Engage with followers through interactive content to build relationships and increase sales potential
Confidence is a belief in oneself based on experience and ability, while overconfidence is an excessive belief in oneself that may lead to arrogance and mistakes.
Confidence is based on realistic self-assessment, while overconfidence is often based on an inflated sense of self-worth.
Confidence allows for a healthy level of risk-taking and growth, while overconfidence can lead to reckless behavior and poor decision-makin...
Mortgage loans are loans taken out to purchase real estate, with the property serving as collateral for the loan.
Mortgage loans are used to finance the purchase of a home or property.
The borrower makes monthly payments to the lender, which include principal and interest.
If the borrower fails to make payments, the lender can foreclose on the property.
Interest rates on mortgage loans can be fixed or adjustable.
Common typ...
I was interviewed in Dec 2024.
My notice period is 1 month, and my current salary is $60,000 per year.
Notice period is 1 month
Current salary is $60,000 per year
My notice period is one month.
Notice period is one month
Standard notice period in the industry
Can be negotiable based on circumstances
An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.
Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.
They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.
Examples of intangible assets that may require amortization entries include patents, trademarks,
Depreciation entry in accounting involves allocating the cost of an asset over its useful life.
Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)
Debit the depreciation expense account and credit the accumulated depreciation account
Adjust the book value of the asset on the balance sheet
Repeat the process each accounting period until the asset is
Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.
Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts
Environmental reconstruction - restoration of ecosystems and habitats
Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities
Examples: rebuilding of New Orleans after Hurricane Katrina, ...
Seeking new challenges and growth opportunities in a dynamic work environment.
Looking for new challenges and opportunities for growth
Seeking a more dynamic work environment
Interested in taking on more responsibilities as an Assistant Manager
Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.
Introduced automated email notifications for order status updates to improve communication with customers
Set up automated data backups to ensure data security and prevent loss
Suggested implementing automated inventory management system to streamline operations and reduce manual e
Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.
Debit the Prepaid Expense account (asset account) to increase its balance
Credit the Cash/Bank account or Accounts Payable account to decrease the balance
As the prepaid expense is used up, it is recognized as an expense on the income statement
Examples: Prepaid ren
Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.
Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.
It helps in matching the expense of the asset with the revenue it generates.
The entry typically involves debiting amortization expense and crediting accumulated amorti...
Lean is a methodology focused on maximizing customer value while minimizing waste.
Lean is about continuously improving processes to eliminate waste and increase efficiency.
It involves identifying value from the customer's perspective and streamlining operations to deliver that value.
Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).
Examples of L...
Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.
Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.
It uses statistical tools and techniques to measure and analyze process performance.
The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...
Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.
DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.
Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.
Root Cause Analysis is a technique used to identify the underlying cause of a pr...
A service level is a metric used to measure the performance of a service provider in meeting customer expectations.
Service level agreements (SLAs) define the expected level of service to be provided
Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe
Monitoring and reporting on service levels helps identify areas for improvement
Example: A service ...
SLAs are agreements between a service provider and a customer that outline the level of service expected.
SLAs define the scope, quality, and responsibilities of the service provider.
They include metrics such as response time, resolution time, and uptime guarantees.
Penalties may be specified for failing to meet SLA requirements.
Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t
I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.
Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency
Suggested using workflow automation tools to streamline processes and reduce manual errors
Recommended integrating AI for data analysis to improve decision-making and fore
Accrued expenses refer to expenses that have been incurred but not yet paid.
Accrued expenses are recorded as liabilities on the balance sheet.
They are typically recognized at the end of an accounting period.
Examples include accrued salaries, interest, and utilities.
Accrued expenses are important for accurate financial reporting.
I was interviewed in Feb 2025.
Some reasoning, English and maths questions were asked along with email writting. Overall pretty much doable test
Infosys BPM interview questions for popular designations
I was interviewed in Jan 2025.
General knowlege and communication
I have 5 years of experience in technical support, with expertise in troubleshooting hardware and software issues.
Started as a technical support intern at XYZ Company
Promoted to Technical Support Specialist after 2 years
Handled troubleshooting for hardware and software issues for clients
Provided remote support via phone and email
Trained new team members on technical support processes
I am passionate about helping others solve technical issues and enjoy the challenge of troubleshooting complex problems.
I have a strong technical background and enjoy working with technology
I thrive in fast-paced environments and enjoy problem-solving
I have excellent communication skills and enjoy helping others
I find satisfaction in resolving issues and making a positive impact on customers
Get interview-ready with Top Infosys BPM Interview Questions
I was interviewed before Mar 2024.
Process Specialists are responsible for analyzing and improving business processes to increase efficiency and productivity.
Analyzing current processes to identify areas for improvement
Developing and implementing new processes or process improvements
Monitoring and evaluating the effectiveness of implemented processes
Collaborating with various teams to streamline workflows
Providing training and support to employees on ne...
Different types of metrics used by Human Resources include recruitment metrics, retention metrics, performance metrics, and diversity metrics.
Recruitment metrics: Time to fill, cost per hire, source of hire
Retention metrics: Turnover rate, retention rate, employee satisfaction
Performance metrics: Key performance indicators (KPIs), productivity metrics, goal achievement
Diversity metrics: Representation of diverse groups
HR policies and procedures are guidelines and rules set by an organization to manage its employees effectively.
HR policies cover areas such as recruitment, training, performance evaluation, compensation, and employee relations.
Procedures outline the steps to be followed in various HR processes, such as onboarding, disciplinary actions, and grievance handling.
Examples of HR policies include anti-discrimination policies,...
I was interviewed in Jan 2025.
Experienced Technology Support Specialist with a passion for troubleshooting and problem-solving.
Over 5 years of experience providing technical support to end-users
Proficient in troubleshooting hardware and software issues
Skilled in setting up and configuring network systems
Strong communication and customer service skills
Certified in IT support and network administration
The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
The OSI model helps in understanding how data is transmitted over a network.
Each layer has specific functions and interacts with adjacent layers.
Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Appli
I faced challenges with outdated technology, lack of training, and communication issues.
Outdated technology hindered productivity and caused frequent system crashes.
Lack of training made it difficult to troubleshoot complex issues effectively.
Communication issues led to misunderstandings and delays in resolving technical issues.
I was interviewed in Jan 2025.
I manage difficult situations by staying calm, assessing the problem, communicating effectively, and finding a solution.
Stay calm and composed to think clearly
Assess the situation to understand the root cause
Communicate effectively with all parties involved
Collaborate with team members to find a solution
Implement the solution and follow up to ensure resolution
I was interviewed in Sep 2024.
I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.
There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
Over 5 years of experience in process improvement and optimization
Skilled in team management and leadership
Proficient in data analysis and reporting
Strong communication and interpersonal skills
Certified in Lean Six Sigma
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
Managed team of associates to meet daily production targets
Analyzed process data to identify areas for improvement
Implemented new strategies to streamline operations and reduce errors
Seeking new challenges and opportunities for growth.
Looking for career advancement
Desire for new challenges
Seeking better work-life balance
My current CTC is INR 6,00,000 per annum.
My current CTC is INR 6,00,000 per annum.
I am currently earning INR 50,000 per month.
My total compensation package is INR 6 lakhs per year.
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
My expected salary is flexible and open to discussion.
I am looking for a competitive salary that reflects my skills and experience.
I am open to considering benefits and opportunities for growth in addition to salary.
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.
Life insurance provides a payout to beneficiaries upon the insured's death.
Health insurance covers medical expenses and treatments.
Auto insurance protects again...
I left my previous organization in order to pursue new opportunities for growth and development.
Opportunity for career advancement
Seeking new challenges
Change in industry focus
Relocation to a different city
Better work-life balance
I have the relevant experience, skills, and dedication to excel in this role.
I have X years of experience in process management and have consistently met or exceeded targets.
I am proficient in using various tools and software to streamline processes and improve efficiency.
I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.
I am highly organized, detail-oriented, and have ...
Yes, I am comfortable with permanent night shifts.
I have previous experience working night shifts and have adjusted well to the schedule.
I understand the importance of maintaining a healthy work-life balance, even when working night shifts.
I am willing to adapt my lifestyle and routines to accommodate working during the night.
I am aware of the potential challenges of working night shifts, such as sleep disruption, and
I am currently earning $50,000 annually and my expected salary is $60,000.
Current salary: $50,000 annually
Expected salary: $60,000 annually
I applied via Job Portal
Testing and behavioral questions
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Some of the top questions asked at the Infosys BPM interview -
The duration of Infosys BPM interview process can vary, but typically it takes about less than 2 weeks to complete.
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Bangalore / Bengaluru
2-4 Yrs
Not Disclosed
Bangalore / Bengaluru
1-5 Yrs
₹ 2.25-5 LPA
Bangalore / Bengaluru
1-2 Yrs
Not Disclosed
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