Infosys BPM Interview Questions, Process, and Tips

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Q1. About CTC and about job description
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Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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Questions were asked regarding operating systems, database management systems, and coding.

What do you like about theater?

Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing and motivating teams to deliver exceptional customer service

• Proficient in using CRM systems and other BPO tools

• Excellent communication and problem-solving skills
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Q2. Expected salary?
Ans. 
My expected salary is competitive and based on my experience, skills, and the market rate for BPO executives.
• Research the average salary range for BPO executives in the industry

• Consider your years of experience and skills that you bring to the role

• Be prepared to negotiate based on the company's budget and benefits package
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Q1. Tell me your bio what is your strength your a fresher why are u hiring this job
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Q2. 1. Tell me about yourself? 2.what ate your career goals? 3.what is your strength? 4.what is your weakness?
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Q1. 1.Tell me about Yourself 2.what is your understanding of the role of an HR department? 3.why do you want to work in HR? 4.why do want to work for our company?
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Q1. 1.Tell me about yourself 2.what are your strength 3.what is your salary range expectation 4.whay should we hire you 5.Do you have any questions? 6.what are your career goals?
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Q1. Manual question
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Q2. Automation Questions
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