Infosys BPM BPO Executive Interview Questions and Answers

Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing and motivating teams to deliver exceptional customer service

• Proficient in using CRM systems and other BPO tools

• Excellent communication and problem-solving skills
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Q2. Expected salary?
Ans. 
My expected salary is competitive and based on my experience, skills, and the market rate for BPO executives.
• Research the average salary range for BPO executives in the industry

• Consider your years of experience and skills that you bring to the role

• Be prepared to negotiate based on the company's budget and benefits package
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General topic they said to talk about the City Bengaluru, likes and dislikes about the city.

Q1. Why do you chose this field?
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Q2. Can you manage night shifts?
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Q3. Tell me about yourself?
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Q4. What is Business Outsourcing?
Ans. 
Business Outsourcing is the practice of contracting out certain business processes to external service providers.
• Involves hiring external service providers to handle specific business functions

• Helps companies focus on core competencies

• Can include services like customer support, IT services, and accounting

• Cost-effective solution for businesses
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Q5. How do you handle a disgruntled Customer?
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Q6. How do you handle a mishap at your end?
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