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Infosys BPM
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Infosys BPM BPO Executive Interview Questions and Answers
Infosys BPM BPO Executive Interview Experiences
3 interviews found
I applied via Job Fair and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self?
- Ans.
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
Over 5 years of experience in the BPO industry
Proven track record of exceeding targets and KPIs
Skilled in managing and motivating teams to deliver exceptional customer service
Proficient in using CRM systems and other BPO tools
Excellent communication and problem-solving skills
- Q2. Expected salary?
- Ans.
My expected salary is competitive and based on my experience, skills, and the market rate for BPO executives.
Research the average salary range for BPO executives in the industry
Consider your years of experience and skills that you bring to the role
Be prepared to negotiate based on the company's budget and benefits package
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.
General topic they said to talk about the City Bengaluru, likes and dislikes about the city.
(6 Questions)
- Q1. Why do you chose this field?
- Q2. Can you manage night shifts?
- Q3. Tell me about yourself?
- Q4. What is Business Outsourcing?
- Ans.
Business Outsourcing is the practice of contracting out certain business processes to external service providers.
Involves hiring external service providers to handle specific business functions
Helps companies focus on core competencies
Can include services like customer support, IT services, and accounting
Cost-effective solution for businesses
- Q5. How do you handle a disgruntled Customer?
- Q6. How do you handle a mishap at your end?
I applied via campus placement at Andhra University and was interviewed in Jul 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about your self?
- Q2. How many points will you give to your technical skill
Interview Preparation Tips
What people are saying about Infosys BPM
Interview questions from similar companies
Soniya
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
(2 Questions)
- Q1. About for condidate
- Q2. What is costumer service support?
(3 Questions)
- Q1. What is Bpo? And about for condidate details .
- Q2. About her current city.
- Q3. Why do you want to work in bpo?
(2 Questions)
- Q1. Why do you want to join this company
- Q2. What do you have your strength
I applied via Walk-in and was interviewed in Jan 2024. There were 4 interview rounds.
(3 Questions)
- Q1. Self information
- Q2. Biggest challenge
- Ans.
Adapting to changing client requirements and expectations
Keeping up with evolving client needs
Adjusting to new processes and technologies
Meeting client expectations for quality and efficiency
Handling multiple client accounts simultaneously
Dealing with demanding or difficult clients
Maintaining high levels of customer satisfaction
Ensuring smooth communication and coordination with clients
Managing workload and prioritizin
- Q3. Memorable day and about job and company
(3 Questions)
- Q1. Typing paragraph
- Q2. Typing some questions and answers
- Q3. Paragraph, story
Reasoning and aptitude test
(2 Questions)
- Q1. Interview with hr mam
- Q2. About -Yourself, rotation shifts
Interview Preparation Tips
BPO Executive Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 26 Apr 2024
I applied via Campus Placement
Asked about basics of computer, ms Word, xl, ppt
(5 Questions)
- Q1. Hr asked self intro
- Q2. They asked Hobbie
- Q3. What are strengths and weaknesses
- Q4. Asked about job role
- Q5. Why you new this job
Self interdiction education
(3 Questions)
- Q1. Self interdiction education based qualification
- Q2. Education based qualification
- Q3. Salary packages
(2 Questions)
- Q1. Salary benefits weakness
- Q2. Any question for my family
Interview Preparation Tips
RUSHIKESH APPIKONDA
I applied via campus placement at Aditya Degree College, Kakinada and was interviewed in Feb 2024. There were 3 interview rounds.
Test is all about common CRT questions
Simple topics like Artificial intelligence
(1 Question)
- Q1. Tell me about yourself. Why Foundever .
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. Talk about any topic for few minutes
- Ans.
The impact of social media on society
Social media has revolutionized communication and connectivity
It has transformed the way people interact and share information
Social media has both positive and negative effects on society
Examples of positive effects include increased awareness, connectivity, and empowerment
Negative effects include cyberbullying, privacy concerns, and addiction
- Q2. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers to meet their needs and ensure satisfaction.
Customer service is the act of assisting and supporting customers in various ways.
It involves addressing customer inquiries, resolving issues, and providing information.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
It requires effective communication, p...
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Infosys BPM BPO Executive Interview Process
based on 5 interviews
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Infosys BPM BPO Executive Reviews and Ratings
based on 7 reviews
Rating in categories
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