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Infosys BPM Customer Support Executive Interview Questions and Answers
Infosys BPM Customer Support Executive Interview Experiences
4 interviews found
(2 Questions)
- Q1. Tell me About your Resume
- Ans.
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
5+ years of experience in customer support roles
Proficient in handling customer inquiries and complaints
Skilled in using CRM software to track customer interactions
Successfully resolved 90% of customer issues within a timely manner
Received multiple awards for excellent customer service
- Q2. How much year of experience you are holding
- Ans.
I have 5 years of experience in customer support roles.
I have worked in customer support for 5 years
I have experience handling customer queries and complaints
I have worked in both phone and email support roles
60 minutes 60 QUestions
(1 Question)
- Q1. Share Roles and resposibilites in last organization ? Would u prefer to work on weekend ? Parameters for perfomance measuring
Interview Preparation Tips
AHT formula
I applied via LinkedIn and was interviewed in Mar 2024. There were 3 interview rounds.
Communication skill test
(1 Question)
- Q1. Go through your Cv
(1 Question)
- Q1. Skill test for the role
Interview Preparation Tips
I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proficient in using CRM software and ticketing systems
Received multiple awards for outstanding customer service
Infosys BPM interview questions for designations
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. VERSANT TEST(English language and voice test)
- Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
- Q3. Salary discussion
Interview Preparation Tips
Experience: Just asks to speak about our selves to test our English language skills
Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements
General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Technical realted to Sales
- Q2. Why sales Job you interested
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 22 Apr 2021
I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What did you do yesterday?
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Jan 2021
I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Group discussion
- Q2. Operational round
- Q3. HR and salary discussion
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 19 Jun 2021
Interview Questionnaire
1 Question
- Q1. Self introduction, about our native special and college days etc
Infosys BPM Interview FAQs
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Infosys BPM Customer Support Executive Interview Process
based on 6 interviews
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Infosys BPM Customer Support Executive Reviews and Ratings
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