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Infosys BPM Customer Support Executive Interview Questions and Answers

Updated 16 Sep 2024

Infosys BPM Customer Support Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me About your Resume
  • Ans. 

    Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.

    • 5+ years of experience in customer support roles

    • Proficient in handling customer inquiries and complaints

    • Skilled in using CRM software to track customer interactions

    • Successfully resolved 90% of customer issues within a timely manner

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. How much year of experience you are holding
  • Ans. 

    I have 5 years of experience in customer support roles.

    • I have worked in customer support for 5 years

    • I have experience handling customer queries and complaints

    • I have worked in both phone and email support roles

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response
Round 1 - Aptitude Test 

60 minutes 60 QUestions

Round 2 - One-on-one 

(1 Question)

  • Q1. Share Roles and resposibilites in last organization ? Would u prefer to work on weekend ? Parameters for perfomance measuring

Interview Preparation Tips

Interview preparation tips for other job seekers - Know the meaning of NPS and formula to calculate
AHT formula

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Communication skill test

Round 2 - HR 

(1 Question)

  • Q1. Go through your Cv
Round 3 - Technical 

(1 Question)

  • Q1. Skill test for the role

Interview Preparation Tips

Interview preparation tips for other job seekers - No quick feedbacks
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and difficult customers

    • Proficient in using CRM software and ticketing systems

    • Received multiple awards for outstanding customer service

  • Answered by AI

Infosys BPM interview questions for designations

 Customer Executive

 (1)

 Customer Care Executive

 (2)

 Customer Service Executive

 (1)

 Technical Support Executive

 (2)

 Senior Technology Support Executive

 (2)

 Senior Technical Support Executive

 (1)

 Support Analyst

 (1)

 Support Engineer

 (1)

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
  • Q2. Operational round
  • Q3. HR and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc
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Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Customer Support Executive interview?
Infosys BPM interview process usually has 1-2 rounds. The most common rounds in the Infosys BPM interview process are Aptitude Test, Technical and One-on-one Round.
How to prepare for Infosys BPM Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys BPM . The most common topics and skills that interviewers at Infosys BPM expect are voice process, Customer Service, English, Hindi and International Voice Process.

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Infosys BPM Customer Support Executive Interview Process

based on 6 interviews

Interview experience

4.3
  
Good
View more
Infosys BPM Customer Support Executive Salary
based on 19 salaries
₹1.8 L/yr - ₹5 L/yr
16% more than the average Customer Support Executive Salary in India
View more details

Infosys BPM Customer Support Executive Reviews and Ratings

based on 4 reviews

2.6/5

Rating in categories

1.6

Skill development

2.6

Work-life balance

2.3

Salary

2.6

Job security

2.3

Company culture

2.3

Promotions

1.9

Work satisfaction

Explore 4 Reviews and Ratings
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