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Infosys BPM
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Infosys BPM Customer Support Executive Interview Questions and Answers
Infosys BPM Customer Support Executive Interview Experiences
4 interviews found
(2 Questions)
- Q1. Tell me About your Resume
- Ans.
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
5+ years of experience in customer support roles
Proficient in handling customer inquiries and complaints
Skilled in using CRM software to track customer interactions
Successfully resolved 90% of customer issues within a timely manner
Received multiple awards for excellent customer service
- Q2. How much year of experience you are holding
- Ans.
I have 5 years of experience in customer support roles.
I have worked in customer support for 5 years
I have experience handling customer queries and complaints
I have worked in both phone and email support roles
60 minutes 60 QUestions
(1 Question)
- Q1. Share Roles and resposibilites in last organization ? Would u prefer to work on weekend ? Parameters for perfomance measuring
Interview Preparation Tips
AHT formula
I applied via LinkedIn and was interviewed in Mar 2024. There were 3 interview rounds.
Communication skill test
(1 Question)
- Q1. Go through your Cv
(1 Question)
- Q1. Skill test for the role
Interview Preparation Tips
I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proficient in using CRM software and ticketing systems
Received multiple awards for outstanding customer service
Infosys BPM interview questions for designations
Interview questions from similar companies
Dev Das
I applied via Referral and was interviewed before Nov 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1.What was my lock down experience 2. Where you are from describe ur self and the place u came from in 50 words 3. What was the last movie you watched 4. Sale a pen to me 5. Why should we hire you
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
Preethi Sonu
posted on 2 Jan 2021
I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 19 Mar 2018
Interview Questionnaire
1 Question
- Q1. Why Minacs ? Salary Expectation ?
- Ans.
Minacs offers a supportive work environment with opportunities for growth and development.
Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values
Interview Preparation Tips
Experience: Aptitude, Reasoning, Navigation Skill test
I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
Na
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2019. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why do you want to join here?
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Intro n randomly any questions just to check the communication n confident of a candidate
Interview Preparation Tips
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Infosys BPM Customer Support Executive Interview Process
based on 6 interviews
Interview experience
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Infosys BPM Customer Support Executive Reviews and Ratings
based on 4 reviews
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