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Concentrix Corporation
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Concentrix Corporation Customer Service Associate Interview Questions, Process, and Tips
Top Concentrix Corporation Customer Service Associate Interview Questions and Answers
- Q1. If the customer does not agree with your suggestion then what will you do ?
- Q2. You have to write 200 words in 20 minutes.
- Q3. Speak on a topic for 2-3 minutes Science and technology.. Good or bad in today's world
Concentrix Corporation Customer Service Associate Interview Experiences
37 interviews found
Anonymous
I applied via Job Fair and was interviewed in Jul 2022. There were 4 interview rounds.
(1 Question)
- Q1. In this technical ,they will ask you about technical skills that about Ms office and and how it will be used .we should be answer it by taking an example that will make the interviewer to understand your c...
(1 Question)
- Q1. This am cat is about English skills ,it is upto our listening skills and speaking and writing skills too and reading skills.No need to fear about these ,we will definitely make it easy🙂.
(1 Question)
- Q1. In HR round ,the HR will ask you about introduction and job related questions or may be something else we need to be in answerable one,and one more is to maintain proper grooming.
Interview Preparation Tips
I wish you all the best for you step towards interview 🙂.
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 3 interview rounds.
It is an online assessment test
(1 Question)
- Q1. They will ask basic questions about your jobs and education
(2 Questions)
- Q1. Why do you want to join us?
- Q2. Why are you interested in BPO?
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself About experience
(3 Questions)
- Q1. Ops round Introduction
- Q2. Experience Questions related to customer support
- Q3. What do you understand by customer servucw
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers
It involves resolving customer inquiries, issues, and complaints in a timely and satisfactory manner
Building positive relationships with customers to enhance their overall experience
Providing product information, guidance, and assistance to...
What people are saying about Concentrix Corporation
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(5 Questions)
- Q1. How much salary your expecting
- Q2. Share your hobbies
- Q3. Tell me something abouts yourself
- Q4. Are you comfortable in rotational shifts
- Q5. What's your family background
Interview Preparation Tips
Concentrix Corporation interview questions for designations
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.
Amcat round is first
(1 Question)
- Q1. Basic questions you will get a call from recruiter once you will be selected in amcat
(2 Questions)
- Q1. Basic question according to profile
- Q2. Why do you want to join bpo? What is customer service. They will give a random topic to speak. Be prepared according to your profile which you have applied for
Interview Preparation Tips
Get interview-ready with Top Concentrix Corporation Interview Questions
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 5 interview rounds.
(2 Questions)
- Q1. She provided me a topic on which I have to write a paragraph on paper.
- Q2. On the particular topic I have to write 10-12 lines in 10 minutes.
(1 Question)
- Q1. You have to write 200 words in 20 minutes.
- Ans.
I will discuss the importance of effective communication in customer service and provide examples.
Effective communication is key in understanding customer needs and resolving issues
Active listening and empathy are crucial skills for customer service associates
Clear and concise communication helps in providing accurate information and building trust with customers
(1 Question)
- Q1. Some English related MCQ are there and technical questions on mobile and computer.
(1 Question)
- Q1. You have to type for 2 minutes @35 words per minute
(1 Question)
- Q1. She asked me about myself, family, educational background and your hobbies.
Interview Preparation Tips
- My last birthday
- Last weekend
- Memorable trip
- COVID 19
- Social Media
- Women impowerment
Selected
I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Speak 2 min in any topic
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is key to understanding customer needs and concerns
Clear and concise communication helps to resolve issues efficiently
Empathy and patience are essential in customer interactions
Email writing, correction sentence, fill up sentence
(3 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. What are your salary expectations?
- Q3. Tell me about yourself.
Basic Aptitude Test
(1 Question)
- Q1. Verbal communication Test
(1 Question)
- Q1. Final round with Manager operational
Interview Preparation Tips
anuj tiwari
Selected
I applied via Approached by Company and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Personal information and previous work experience
Essar Writing and Grammar Test
(1 Question)
- Q1. Face to face interview with manager, he was nice and was ready to give chance to deserving people
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
English grammer & speech
(1 Question)
- Q1. May ask about your intetest of working in this position like how long you want to work and salary part.
Interview Preparation Tips
Concentrix Corporation Interview FAQs
Some of the top questions asked at the Concentrix Corporation Customer Service Associate interview -
The duration of Concentrix Corporation Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Customer Service Associate Interview Process
based on 33 interviews
5 Interview rounds
- HR Round
- Aptitude Test Round
- One-on-one Round
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
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Concentrix Corporation Customer Service Associate Reviews and Ratings
based on 533 reviews
Rating in categories
|
Customer Service Executive
3.8k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.5k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Content Moderator
3.1k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
|
Senior Representative
3k
salaries
| ₹1.6 L/yr - ₹6.7 L/yr |
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