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Startek Customer Care Executive Interview Questions, Process, and Tips
Top Startek Customer Care Executive Interview Questions and Answers
- Q1. What would you do if you win 1billion dollar lottey?
- Q2. What do you know about Call Centre?
- Q3. Tell me how will handle a anxious customer
Startek Customer Care Executive Interview Experiences
41 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(6 Questions)
- Q1. Introduction and purpose
- Q2. Tell me something about yourself and why you want to join this company
- Ans. Make up the answer as per your knowledge
- Q3. Last drawn salary
- Q4. Travel experience
- Q5. Mock call to handle an irate customer
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
Stay calm and composed throughout the call
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and apologize for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
- Q6. Mock call in Hindi and english
Interview Preparation Tips
Sopra Steria
Success to our employee's well-being? A work-life balance that's simply unbeatable.
Our employees have rated us 4 for Work-Life Balance on AmbitionBox
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Quick introduction only
- Q2. Way are you join this company
- Q3. What will you do for this company
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about your self Yesterdays routine
- Q2. About women empowerment If you got a call from customer for the issue how you will help the customer for the resolution
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What is your salary expectation?
- Q3. Tell me about your family background.
(3 Questions)
- Q1. Introduce yourself
- Q2. Why do you want to join this company
- Q3. What is bpo ?
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often choose to outsource these tasks to save costs and improve efficiency.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO compani...
Startek interview questions for designations
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself and about your work experience, if you have any.
- Ans. My Name is Lalit Singh Bisht and I am from Lucknow Uttar Pradesh. I completed my graduation in the year 2017 from L.U. I have 2 years of experience in the BPO sector.
- Q2. Your last work experience?
Reasoning, typing, listening, reading
(1 Question)
- Q1. Same as mentioned above.
Interview Preparation Tips
Get interview-ready with Top Startek Interview Questions
In aptitude test you were be asked about your hobbies .
Intrests and some persnl skill
(4 Questions)
- Q1. Hr may ask you about professional
- Q2. Asked about experiences
- Q3. No other round happned
- Q4. I was hired on personal experience
Interview Preparation Tips
Be confident and
Customer Care Executive Jobs at Startek
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell something about yourself?
- Q2. Explain (any general topic)?
- Ans.
Explaining the concept of climate change
Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions on Earth.
It is primarily caused by human activities such as burning fossil fuels, deforestation, and industrial processes.
The impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.
Efforts to combat climate change include reduci...
(2 Questions)
- Q1. Question depend upon the industry in which you will be working
- Q2. General question about industry knowledge
Interview Preparation Tips
Selected
I applied via Apna Jobs and was interviewed before Mar 2023. There was 1 interview round.
(4 Questions)
- Q1. Tell me about yourself
- Q2. What are interests and hobbies
- Q3. What is customer support
- Ans.
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers with product information, troubleshooting, and resolving technical problems.
Customer support can be provided through various channels such as phone, email, chat, and social media.
The goal of customer support ...
- Q4. What are the skills required for a customer support executive
Selected
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. What are benefits of online job
- Ans.
Online jobs offer flexibility, convenience, and a wider range of opportunities.
Flexibility to work from anywhere with an internet connection
Convenience of setting your own schedule
Access to a larger pool of job opportunities
Ability to work for companies located in different geographic locations
Opportunity to develop digital skills and work remotely
Potential for higher earning potential through freelance work or remote
- Q2. Tell me something about u
- Q3. What are yourb hobies
- Ans.
My hobbies include reading, hiking, and playing the guitar.
Reading: I enjoy reading fiction and non-fiction books in my free time.
Hiking: I love exploring nature trails and going on outdoor adventures.
Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
- Q4. Swimming and dancing
- Q5. No thismuchonly
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself What do you understand by Customer Care Executive What is the role of Customer Care Executive
(1 Question)
- Q1. Basic questions regarding job role
Interview Preparation Tips
Top trending discussions
Startek Interview FAQs
The duration of Startek Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Startek Interviews By Designations
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Startek Customer Care Executive Interview Process
based on 52 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
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Startek Customer Care Executive Reviews and Ratings
based on 824 reviews
Rating in categories
|
Senior Executive
2.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Operations Executive
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
995
salaries
| ₹0 L/yr - ₹0 L/yr |
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