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Startek Customer Care Executive Interview Questions, Process, and Tips

Updated 23 Feb 2025

Top Startek Customer Care Executive Interview Questions and Answers

View all 21 questions

Startek Customer Care Executive Interview Experiences

41 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(6 Questions)

  • Q1. Introduction and purpose
  • Q2. Tell me something about yourself and why you want to join this company
  • Ans. Make up the answer as per your knowledge
  • Answered Anonymously
  • Q3. Last drawn salary
  • Q4. Travel experience
  • Q5. Mock call to handle an irate customer
  • Ans. 

    Stay calm, listen actively, empathize, apologize, offer solutions, follow up

    • Stay calm and composed throughout the call

    • Listen actively to the customer's concerns without interrupting

    • Empathize with the customer's frustration and apologize for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the customer to ensure their satisfaction and resolve any remaining concerns

  • Answered by AI
  • Q6. Mock call in Hindi and english

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go for voice process gk for chat
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Quick introduction only
  • Q2. Way are you join this company
  • Q3. What will you do for this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Give you 100 present in you role for any job and think always positive

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self Yesterdays routine
  • Q2. About women empowerment If you got a call from customer for the issue how you will help the customer for the resolution

Interview Preparation Tips

Interview preparation tips for other job seekers - Take it easy give your best you will crack the interview
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your salary expectation?
  • Q3. Tell me about your family background.
Round 3 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want to join this company
  • Q3. What is bpo ?
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often choose to outsource these tasks to save costs and improve efficiency.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO compani...

  • Answered by AI

Startek interview questions for designations

 Customer Care

 (1)

 Customer Care Associate

 (3)

 Inbound Customer Care Executive

 (2)

 Voice Process Customer Care Executive

 (1)

 Customer Executive

 (3)

 Customer Service Executive

 (37)

 Customer Support Executive

 (28)

 Customer Relationship Executive

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself and about your work experience, if you have any.
  • Ans. My Name is Lalit Singh Bisht and I am from Lucknow Uttar Pradesh. I completed my graduation in the year 2017 from L.U. I have 2 years of experience in the BPO sector.
  • Answered Anonymously
  • Q2. Your last work experience?
Round 3 - Aptitude Test 

Reasoning, typing, listening, reading

Round 4 - HR 

(1 Question)

  • Q1. Same as mentioned above.

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple interview as per work bases.

Get interview-ready with Top Startek Interview Questions

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

In aptitude test you were be asked about your hobbies .
Intrests and some persnl skill

Round 3 - HR 

(4 Questions)

  • Q1. Hr may ask you about professional
  • Q2. Asked about experiences
  • Q3. No other round happned
  • Q4. I was hired on personal experience

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview be passionate and polite
Be confident and

Customer Care Executive Jobs at Startek

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell something about yourself?
  • Q2. Explain (any general topic)?
  • Ans. 

    Explaining the concept of climate change

    • Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions on Earth.

    • It is primarily caused by human activities such as burning fossil fuels, deforestation, and industrial processes.

    • The impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.

    • Efforts to combat climate change include reduci...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Question depend upon the industry in which you will be working
  • Q2. General question about industry knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication skills as it is the only thing which matters here.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Q2. What are interests and hobbies
  • Q3. What is customer support
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers with product information, troubleshooting, and resolving technical problems.

    • Customer support can be provided through various channels such as phone, email, chat, and social media.

    • The goal of customer support ...

  • Answered by AI
  • Q4. What are the skills required for a customer support executive
Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What are benefits of online job
  • Ans. 

    Online jobs offer flexibility, convenience, and a wider range of opportunities.

    • Flexibility to work from anywhere with an internet connection

    • Convenience of setting your own schedule

    • Access to a larger pool of job opportunities

    • Ability to work for companies located in different geographic locations

    • Opportunity to develop digital skills and work remotely

    • Potential for higher earning potential through freelance work or remote

  • Answered by AI
  • Q2. Tell me something about u
  • Q3. What are yourb hobies
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

  • Answered by AI
  • Q4. Swimming and dancing
  • Q5. No thismuchonly

Interview Preparation Tips

Interview preparation tips for other job seekers - Startek is the most amazing company till now as compare to other companies.

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself What do you understand by Customer Care Executive What is the role of Customer Care Executive
Round 3 - HR 

(1 Question)

  • Q1. Basic questions regarding job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Just me confident and the questions are veey basic .

Startek Interview FAQs

How many rounds are there in Startek Customer Care Executive interview?
Startek interview process usually has 2-3 rounds. The most common rounds in the Startek interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Startek Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are customer care, customer support, Customer Service, Customer Handling and Telecalling.
What are the top questions asked in Startek Customer Care Executive interview?

Some of the top questions asked at the Startek Customer Care Executive interview -

  1. What would you do if you win 1billion dollar lott...read more
  2. What do you know about Call Cent...read more
  3. Tell me how will handle a anxious custom...read more
How long is the Startek Customer Care Executive interview process?

The duration of Startek Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Startek Customer Care Executive Interview Process

based on 52 interviews

3 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
View more
Startek Customer Care Executive Salary
based on 1.5k salaries
₹0.5 L/yr - ₹4.5 L/yr
11% less than the average Customer Care Executive Salary in India
View more details

Startek Customer Care Executive Reviews and Ratings

based on 822 reviews

3.1/5

Rating in categories

3.1

Skill development

2.9

Work-life balance

2.9

Salary

2.9

Job security

2.9

Company culture

2.6

Promotions

2.8

Work satisfaction

Explore 822 Reviews and Ratings
Customer Care Executive

Lucknow

0-2 Yrs

₹ 1.25-1.5 LPA

Customer Care Executive

Noida,

Ghaziabad

+1

0-1 Yrs

₹ 2.5-3 LPA

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