Startek Customer Care Executive Interview Questions, Process, and Tips

I am a dedicated and empathetic customer care executive with excellent communication skills.

• I have 3 years of experience in handling customer queries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a strong ability to remain calm and composed in stressful situations.

• I am proficient in using customer relationship management (CRM) software.

• I have received m...read more

I will listen to their concerns, empathize with them, and provide solutions to alleviate their anxiety.

• Listen actively and attentively to their concerns

• Empathize with their situation and acknowledge their feelings

• Provide clear and concise solutions to their problems

• Offer reassurance and follow-up if necessary

• Maintain a calm and professional demeanor throughout the interaction

A call center is a centralized office where customer service representatives handle incoming and outgoing calls for a company.

• Call centers can handle a variety of tasks, including customer support, sales, and technical support.

• They often use computer systems to manage calls and track customer information.

• Call center representatives must have strong communication and problem-solving skills.

• Examples of call centers inclu...read more

BPO stands for Business Process Outsourcing.

• BPO refers to the practice of contracting specific business processes to a third-party service provider.

• It involves outsourcing non-core activities such as customer support, data entry, payroll processing, etc.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Examples of BPO companies include Accenture, Genpact, and Infosys.

Handling challenges during work requires a positive attitude and problem-solving skills.

• Stay calm and composed

• Identify the problem and its root cause

• Brainstorm possible solutions

• Choose the best solution and implement it

• Evaluate the outcome and learn from the experience

Dealing with customers requires active listening, empathy, and problem-solving skills.

• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to resolve their issue

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction