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Startek Team Lead Interview Questions and Answers
6 Interview questions
KPIs (Key Performance Indicators) measure success, while KRAs (Key Result Areas) define key responsibilities in a role.
KPIs are quantifiable metrics used to evaluate success, e.g., sales growth rate.
KRAs outline specific areas of responsibility, e.g., customer satisfaction management.
KPIs can be financial (e.g., profit margins) or non-financial (e.g., employee engagement scores).
KRAs help in aligning individual go...
Below quartile management refers to lower level management positions with less responsibility and authority.
Below quartile management typically includes positions such as supervisors, team leads, or coordinators.
These roles are responsible for overseeing day-to-day operations and ensuring tasks are completed efficiently.
Individuals in below quartile management may report to mid-level managers or directly to upper ...
I prioritize my tasks by assessing deadlines, importance, and impact on team goals.
I start by identifying urgent tasks with imminent deadlines.
I then prioritize tasks based on their importance to team goals and overall impact.
I also consider the time and resources required for each task before setting priorities.
Regularly reassessing priorities helps me stay on track and adapt to changing circumstances.
I handle pressure by staying organized, prioritizing tasks, and maintaining open communication with my team.
Stay organized by creating to-do lists and setting realistic deadlines
Prioritize tasks based on urgency and importance
Maintain open communication with team members to delegate tasks and ask for help when needed
Service level formula calculates the percentage of calls answered within a specific time frame.
Service level = (Number of calls answered within target time / Total number of calls) * 100%
Example: If 80 calls were answered within 20 seconds out of 100 total calls, the service level would be 80%.
Attrition and Shrinkage formula calculates the percentage of employees leaving a company and the percentage of time lost due to factors like breaks, meetings, etc.
Attrition formula: (Number of employees who left during a period / Average number of employees during the period) x 100
Shrinkage formula: (Total time lost due to factors like breaks, meetings, etc. / Total available work time) x 100
Example: If a company ...
Startek Team Lead Interview Experiences
9 interviews found
Anonymous
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What about ur self?
- Q2. When customer facing issue ur service so what do u want with customer satisfaction on the call?
- Q3. Why are u joined in our company?
- Q4. What describe ur communication skills?
- Q5. Customer not satisfied ur service so what do u want
Interview Preparation Tips
Selected
I appeared for an interview before May 2024, where I was asked the following questions.
- Q1. What are the KPI and kras?!
- Ans.
KPIs (Key Performance Indicators) measure success, while KRAs (Key Result Areas) define key responsibilities in a role.
KPIs are quantifiable metrics used to evaluate success, e.g., sales growth rate.
KRAs outline specific areas of responsibility, e.g., customer satisfaction management.
KPIs can be financial (e.g., profit margins) or non-financial (e.g., employee engagement scores).
KRAs help in aligning individual goals w...
- Q2. How you'll make your team to meet the target!?
- Ans.
I will foster collaboration, set clear goals, and provide support to ensure my team meets targets effectively.
Establish clear, measurable goals: For example, set monthly sales targets and track progress weekly.
Encourage open communication: Hold regular check-ins to discuss challenges and share successes.
Provide necessary resources and training: Offer workshops on new tools or techniques relevant to our goals.
Recognize ...
(1 Question)
- Q1. What is below quartile management
- Ans.
Below quartile management refers to lower level management positions with less responsibility and authority.
Below quartile management typically includes positions such as supervisors, team leads, or coordinators.
These roles are responsible for overseeing day-to-day operations and ensuring tasks are completed efficiently.
Individuals in below quartile management may report to mid-level managers or directly to upper manag...
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Service level formula
- Ans.
Service level formula calculates the percentage of calls answered within a specific time frame.
Service level = (Number of calls answered within target time / Total number of calls) * 100%
Example: If 80 calls were answered within 20 seconds out of 100 total calls, the service level would be 80%.
- Q2. Attrition and Shrinkage formula
- Ans.
Attrition and Shrinkage formula calculates the percentage of employees leaving a company and the percentage of time lost due to factors like breaks, meetings, etc.
Attrition formula: (Number of employees who left during a period / Average number of employees during the period) x 100
Shrinkage formula: (Total time lost due to factors like breaks, meetings, etc. / Total available work time) x 100
Example: If a company had 1...
- Q3. Csat formula quality ideas
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your previous job experiences
- Q2. Asked about process knowledge
- Q3. Asked about Team handling
- Q4. Asked about team leader experience
- Q5. Asked about carrier experience
Selected
I applied via Naukri.com and was interviewed before Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How you handle pressure?
- Ans.
I handle pressure by staying organized, prioritizing tasks, and maintaining open communication with my team.
Stay organized by creating to-do lists and setting realistic deadlines
Prioritize tasks based on urgency and importance
Maintain open communication with team members to delegate tasks and ask for help when needed
- Q2. How do you prioritize your tasks?
- Ans.
I prioritize my tasks by assessing deadlines, importance, and impact on team goals.
I start by identifying urgent tasks with imminent deadlines.
I then prioritize tasks based on their importance to team goals and overall impact.
I also consider the time and resources required for each task before setting priorities.
Regularly reassessing priorities helps me stay on track and adapt to changing circumstances.
Interview Preparation Tips
Aakash chourasia
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. General questions like introduction current salary expected Salary
(1 Question)
- Q1. The 2nd round is taken by the Operation manager and asks about Shrinkage calculation AHT Attrition and TL related query
I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself. Regarding experience and job responsibilities
(1 Question)
- Q1. Situational based questions
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 3 interview rounds.
Understanding the process related to the product.
Attending mock test for more understanding.
Interview Preparation Tips
- Good knowledge of the product .
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Interview Questionnaire
1 Question
- Q1. Collection Department question only they asked me Salary also very clear only man
Startek Interview FAQs
The duration of Startek Team Lead interview process can vary, but typically it takes about less than 2 weeks to complete.
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Startek Team Lead Reviews and Ratings
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