Startek Team Lead Interview Questions, Process, and Tips

Below quartile management refers to lower level management positions with less responsibility and authority.

• Below quartile management typically includes positions such as supervisors, team leads, or coordinators.

• These roles are responsible for overseeing day-to-day operations and ensuring tasks are completed efficiently.

• Individuals in below quartile management may report to mid-level managers or directly to upper manag...read more

Service level formula calculates the percentage of calls answered within a specific time frame.

• Service level = (Number of calls answered within target time / Total number of calls) * 100%

• Example: If 80 calls were answered within 20 seconds out of 100 total calls, the service level would be 80%.

Attrition and Shrinkage formula calculates the percentage of employees leaving a company and the percentage of time lost due to factors like breaks, meetings, etc.

• Attrition formula: (Number of employees who left during a period / Average number of employees during the period) x 100

• Shrinkage formula: (Total time lost due to factors like breaks, meetings, etc. / Total available work time) x 100

• Example: If a company had 1...read more

I handle pressure by staying organized, prioritizing tasks, and maintaining open communication with my team.

• Stay organized by creating to-do lists and setting realistic deadlines

• Prioritize tasks based on urgency and importance

• Maintain open communication with team members to delegate tasks and ask for help when needed

I prioritize my tasks by assessing deadlines, importance, and impact on team goals.

• I start by identifying urgent tasks with imminent deadlines.

• I then prioritize tasks based on their importance to team goals and overall impact.

• I also consider the time and resources required for each task before setting priorities.

• Regularly reassessing priorities helps me stay on track and adapt to changing circumstances.