Teleperformance Customer Support Associate Interview Questions, Process, and Tips

Q1. Give me your introduction
Ans. 
I am a dedicated and empathetic customer support associate with a strong background in resolving customer issues and providing exceptional service.
• Experienced in handling customer inquiries and complaints

• Skilled in troubleshooting technical issues and providing solutions

• Strong communication and interpersonal skills

• Ability to remain calm and professional in high-pressure situations
Answered by AI
Add your answer
Q2. Tell me about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or finance and accounting.

• Companies opt for BPO to focus on core business activities, reduce costs, access specialized skills, and improve efficiency.

• Popula...read more
Answered by AI
Add your answer

Q1. Intro, About customer service, Language test
Add your answer

Q1. Customer Handling, customer satisfaction
Add your answer

Q1. Do you know in hindi lanuages and what do you work in any MNc comoany
Ans. 
Yes, I am fluent in Hindi and have experience working in an MNC.
• I am fluent in Hindi and can effectively communicate with Hindi-speaking customers.

• I have worked in a multinational company, which has given me exposure to diverse cultures and work environments.

• My experience in an MNC has helped me develop strong customer service skills and the ability to handle various customer queries and issues.

• I am familiar with the p...read more
Answered by AI
View 1 more answer
Q2. Where do you live and how aspects in your salary
Ans. 
I live in a suburban area with a moderate cost of living, which allows me to comfortably manage my expenses.
• I live in a suburban area with a moderate cost of living

• The cost of housing, transportation, and groceries is reasonable

• I can comfortably manage my expenses with my salary
Answered by AI
Add your answer

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Associate with a passion for providing excellent service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries and resolving issues

• Strong communication and problem-solving skills

• Ability to multitask and work well under pressure

• Received multiple positive customer feedback and recognition
Answered by AI
Add your answer
Q2. What do you work in MNC company
Ans. 
I work in an MNC company that specializes in customer support.
• I am a Customer Support Associate in an MNC company.

• I handle customer inquiries and provide assistance.

• I ensure customer satisfaction by resolving issues and providing solutions.

• I communicate with customers through various channels like phone, email, and chat.

• I maintain a high level of professionalism and empathy while dealing with customers.

• I have received ...read more
Answered by AI
Add your answer
Q3. What is your highest qualification
Ans. 
Bachelor's degree in Business Administration
• Bachelor's degree in Business Administration

• Specialized in customer relationship management

• Studied courses in marketing and communication

• Completed internships in customer service roles
Answered by AI
Add your answer

Q1. Interview basic questions
Add your answer

Using AI method questions were little bit easy

Q1. Speed test and laptop configuration check
Add your answer