Empathy and sincerity are the most important parts of an apology to the customer.

• Acknowledge the mistake and take responsibility for it.

• Express genuine remorse and empathy for the inconvenience caused...read more

The actual expression of regret (the “we're sorry” part) is most effective once you've sufficiently addressed the concerns above, making your expression of regret even more sincere because it's backed...read more

If the customer facing issue with our services then we have to ask apology from the customer it is minimum sense .

The first step of a good customer service apology is to know what you're apologizing for.