If a customer is not satisfied with your answer, what will you do to satisfy them?

AnswerBot
2y

I would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail.

  • Listen actively to the customer's concern

  • Empathize with the customer's situation

  • Offer ...read more

Sarath kumar Chanda
1mo
I would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail. Listen actively to the customer's concern Empathize with the customer's situation Off...read more
Banoth Gandhi
2mo
If the customer remains unhappy, consider escalating the issue to a supervisor or a more experienced team member who may provide a better resolution.
Anonymous
2mo
would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail. Listen actively to the customer's concern Empathize with the customer's situation
Bammidi Pavan sai
2mo
I would apologize the customer and I would convince to him uses and pros of customer availability of used to sold anything for my job
Danish Ahmed
3mo
If customer is not satisfied than step back and give him chance to speak now and listen with one years and very carefully turn this call to oops call " it was my mistake" and than change the path in t...read more
Anonymous
7mo
Customer I can explain and clear with examples Customer problems solve
chanti
8mo
Apologize for the inconvenience and slow empathy let the customer express concerns without interrupting try to understand the customer perspective present as practical solution based on the informatio...read more
Yatendra Kumar Pandey
9mo
Agar sabhi shubidha dene ke uprant bhi yadi costumer nahin manta hai to.....thank you and welcome 🙏 again.....
Shirisha Jam
10mo
First of all I will say sorry to customer because customer is not satisfied my answer. Try to understand customer problem and I will show 99% I will solve the customer problem.
YOGESHWARI NAMBIRAJAN
10mo
Knowing that the client understands will instill confidence in me and my company.
Anonymous
10mo
If the customer not satisfied, I will explain reapt and slowly and clearly.
PREMALEELA K N
11mo
First I apologize to customer and i reapeat again slowly and clearly
compassionatefalcon
1y
If a customer first l can explain slowly and clear with examples .after explain them
Aswani
1y
If a customer not satisfied with my answer,then I will repeat again slowly and clearly as they long understand.
Yadala Yaswanth Teja
1y

We are here to solve your problem don't worry sir we are with you

Thoubath Raseetha
1y
Explain the benefits of office and their future benefits
Velicharla Naveen
1y

Yes first we should apologize him or her and then we should slowly tell them ours company benifits.

Ami Joshi
1y

Just keep in mind one thing always, customer is the king and also he is a human. Hope you find your answer if not read it u til u get it.

Jhilam Deb Roy
2y

Firstly I would apologize to them for not providing a satisfactory answer and would ask the customer to explain their problem in detail. I'll listen them actively, empathize with customer's situation,...read more

Pankaj Kumar
2y

If a customer is not satisfied with our answer, then we cannot force it but we will tell him the benefits like insurance claim, and assure him that we have found a solution to your problem.

Shubham Dubey
3y

I would adjust my mindset and listen actively repeat their concern and be empathetic and apologize present a solution and take action and follow up.

Satyanarayana Abbireddy
3y

Iam also try to a satisfied in customer with my answer.

Mounika Bonam
3y

1.Remain calm

2.Don't talk it personally

3.use our best listening skills

4.Actively sympathize

5.Apologize gracefully

6.find a solution

7.Take a few minutes on your own

Select
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Tech Mahindra Customer Service Associate interview questions & answers

A Customer Service Associate was asked 3mo agoQ. What is your understanding of the telecom industry?
A Customer Service Associate was asked 4mo agoQ. Do you know what the process is about?
A Customer Service Associate was asked 5mo agoQ. Why customer service?

Popular interview questions of Customer Service Associate

A Customer Service Associate was asked 3mo agoQ1. What is your understanding of the telecom industry?
A Customer Service Associate was asked 4mo agoQ2. Do you know what the process is about?
A Customer Service Associate was asked 5mo agoQ3. Why customer service?

Top HR questions asked in Tech Mahindra Customer Service Associate

A Customer Service Associate was asked 1mo agoQ1. What is your general introduction, and how would you describe your proficiency i...read more
A Customer Service Associate was asked 1mo agoQ2. Are you comfortable with rotational shifts?
A Customer Service Associate was asked 1mo agoQ3. What are your strengths and weaknesses, and why?
Tech Mahindra Customer Service Associate Interview Questions
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