Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Updated 15 Feb 2025

Top Teleperformance Customer Service Associate Interview Questions and Answers

  • Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
  • Q2. What is the important part of appology to the customer?
  • Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
View all 33 questions

Teleperformance Customer Service Associate Interview Experiences

127 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
No response

I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

What are doing according situation

Round 2 - HR 

(3 Questions)

  • Q1. Credit card insurance life insurance current account savings account
  • Q2. Banking finance personal loan car loan home loan
  • Q3. Tel u something about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Sales
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topic Genderal News Of business benifits in over all india

Round 3 - HR 

(2 Questions)

  • Q1. Ask the Question for about world news
  • Q2. About dream, and goal , postivie and negative

Interview Preparation Tips

Interview preparation tips for other job seekers - ask daily news

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What is my availability to work ?
  • Ans. 

    My availability to work will be 8 hours from Monday to Friday.

  • Answered Anonymously
  • Q2. When will I be joining ?
  • Ans. 

    I will be joining from 1 December or if there would be any such requirements to company prior to that I will join before the date . Also, I will be ready to accept any change with respect to availability and adjustments.

  • Answered Anonymously
Round 2 - Group Discussion 

It was all about Google Certification Course .

Round 3 - Technical 

(2 Questions)

  • Q1. What they expected is fast internet service availability?
  • Ans. 

    Yes, I will be having fast internet services if once job get confirmed.

  • Answered Anonymously
  • Q2. What additional requirements was to have quite room environment .
  • Ans. 

    A quiet room environment is necessary for better focus and concentration during customer service interactions.

    • Eliminate background noise such as loud music or conversations

    • Use noise-cancelling headphones if needed

    • Ensure proper soundproofing in the room

    • Avoid distractions like TV or pets in the room

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. Do I have fast speed internet service with cable C ?
  • Ans. 

    I'm sorry, but I do not have access to information about your internet service provider.

    • I do not have access to personal information about your internet service provider.

    • Please contact your internet service provider directly for information about your internet service plan.

    • I can provide general customer service support, but I do not have specific details about your internet service.

  • Answered by AI
  • Q2. Do I have quite room environment?

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Service Associate interview:
  • Advertising Management
  • online advertising
Interview preparation tips for other job seekers - I think look more for practical talents rather certification and theoretical knowledge.
If company want to increase and promote sale and profitability of an organization.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. To explain about myself clearly. Name Permanent living Currently living Qualification details Skills Hobbies Likes Dislikes And whatever you can explain in English
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. How did you know about this organization (Teleperformance)
  • Ans. I explained about how did I know about it Friend Official website Job application WhatsApp Facebook Instagram Walk in You can explain whatever you preferred.
  • Answered Anonymously
Round 4 - Aptitude Test 

It's a CBT Test (Computer Based Test)
Reasoning MCQs
English MCQs and Typings
PDT (Personality Development Test) MCQs
Versant Test (Vocal and Hearing)

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure, You will have to prepare for this before visit for interview.

Teleperformance interview questions for designations

 Senior Customer Service Associate

 (18)

 Customer Service

 (2)

 Customer Service Associate (Csa)

 (9)

 Data Customer Service Associate

 (1)

 Customer Associate

 (3)

 Customer Service Executive

 (153)

 Customer Service Representative

 (19)

 Customer Service Agent

 (3)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self intro. Experience.
Round 2 - Assignment 

English grammar, puzzle

Round 3 - One-on-one 

(2 Questions)

  • Q1. Communication skills
  • Q2. English grammatically mistake

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with this 1) woman empowerment 2) what is bpo 3) child labour.

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Make myself Better
  • Q3. Be prepare to speak on a random topic for 5 mins
  • Q4. Be in good dressing
  • Q5. Be self confidence
Round 3 - Aptitude Test 

Typing Test and some grammer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for a good topic with good communication skills

Customer Service Associate Jobs at Teleperformance

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service associate with a passion for helping others.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am highly skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

    • I am proficient in using customer service software and have a strong ability to multitask and pr...

  • Answered by AI
  • Q2. Where you find yourself in a yeay
  • Ans. 

    In a year, I see myself excelling in my role as a Customer Service Associate and taking on additional responsibilities.

    • Continuing to provide excellent customer service

    • Developing strong relationships with customers

    • Taking on leadership roles within the customer service team

    • Identifying and implementing process improvements

    • Continuing to learn and grow in my role

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about you speak they will focus on ur communication
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR just asked about the general knowledge
Round 3 - One-on-one 

(1 Question)

  • Q1. One on one round was held with manager
Round 4 - About process 

(1 Question)

  • Q1. Nothing important just about the process knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Before go for the interview, be positive and confident.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What is your Graduation subject?
  • Ans. I have done my Botany hons.
  • Answered by Rudra Prasad Das
  • Q2. So tell few flowers name that bloom in summer.
  • Ans. 

    Some flowers that bloom in summer include sunflowers, roses, and lilies.

    • Sunflowers are known for their bright yellow petals and large size.

    • Roses come in various colors and are popular for their fragrance.

    • Lilies are elegant flowers with trumpet-shaped blooms.

  • Answered by AI
  • Q3. Have you any past experience?
  • Q4. So where do you live?
  • Q5. The job is rotational shift and you will get only 6 week off in a month without no fixed week off. Are you okay with this?
  • Ans. Yes definitely. I am fine with your proposal.
  • Answered by Rudra Prasad Das
Round 3 - One-on-one 

(4 Questions)

  • Q1. So you have two bachelor degree?
  • Q2. How many members are there in your family?
  • Ans. I, Mother and my Father. So Its 3.
  • Answered by Rudra Prasad Das
  • Q3. What's your father does ?
  • Q4. He has fish shop.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say the truth. Don't be lie.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Translation test
Round 3 - Typing Test 

(1 Question)

  • Q1. Company demand typing accuracy 85%

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Associate interview?

Some of the top questions asked at the Teleperformance Customer Service Associate interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. What is the important part of appology to the custom...read more
  3. What is customer service? What is your daily routine? What did BPO industry tea...read more
How long is the Teleperformance Customer Service Associate interview process?

The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Service Associate Interview Process

based on 92 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Teleperformance Customer Service Associate Salary
based on 6.1k salaries
₹0.9 L/yr - ₹4.2 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Teleperformance Customer Service Associate Reviews and Ratings

based on 1.9k reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.2

Company culture

2.9

Promotions

3.0

Work satisfaction

Explore 1.9k Reviews and Ratings
Customer service associate @ Indore MP

Indore

1-2 Yrs

₹ 3-3.5 LPA

Customer Service Associate (Voice)

Gurgaon / Gurugram

0-1 Yrs

Not Disclosed

Customer Service Associate (Sales role)

Gurgaon / Gurugram

0-1 Yrs

Not Disclosed

Explore more jobs
Customer Care Executive
6.4k salaries
unlock blur

₹0.7 L/yr - ₹7.3 L/yr

Customer Service Executive
6.2k salaries
unlock blur

₹1 L/yr - ₹6.5 L/yr

Customer Service Associate
6.1k salaries
unlock blur

₹0.9 L/yr - ₹4.2 L/yr

Team Lead
3.4k salaries
unlock blur

₹1.1 L/yr - ₹8 L/yr

Senior Customer Service Executive
2.9k salaries
unlock blur

₹1 L/yr - ₹6 L/yr

Explore more salaries
Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview