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Teleperformance Customer Service Associate Interview Questions, Process, and Tips
Top Teleperformance Customer Service Associate Interview Questions and Answers
- Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
- Q2. What is the important part of appology to the customer?
- Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
Teleperformance Customer Service Associate Interview Experiences
127 interviews found
Anonymous
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
What are doing according situation
(3 Questions)
- Q1. Credit card insurance life insurance current account savings account
- Q2. Banking finance personal loan car loan home loan
- Q3. Tel u something about your self
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 3 interview rounds.
Topic Genderal News Of business benifits in over all india
(2 Questions)
- Q1. Ask the Question for about world news
- Q2. About dream, and goal , postivie and negative
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 4 interview rounds.
(2 Questions)
- Q1. What is my availability to work ?
- Ans.
My availability to work will be 8 hours from Monday to Friday.
- Q2. When will I be joining ?
- Ans.
I will be joining from 1 December or if there would be any such requirements to company prior to that I will join before the date . Also, I will be ready to accept any change with respect to availability and adjustments.
It was all about Google Certification Course .
(2 Questions)
- Q1. What they expected is fast internet service availability?
- Ans.
Yes, I will be having fast internet services if once job get confirmed.
- Q2. What additional requirements was to have quite room environment .
- Ans.
A quiet room environment is necessary for better focus and concentration during customer service interactions.
Eliminate background noise such as loud music or conversations
Use noise-cancelling headphones if needed
Ensure proper soundproofing in the room
Avoid distractions like TV or pets in the room
(2 Questions)
- Q1. Do I have fast speed internet service with cable C ?
- Ans.
I'm sorry, but I do not have access to information about your internet service provider.
I do not have access to personal information about your internet service provider.
Please contact your internet service provider directly for information about your internet service plan.
I can provide general customer service support, but I do not have specific details about your internet service.
- Q2. Do I have quite room environment?
Interview Preparation Tips
- Advertising Management
- online advertising
If company want to increase and promote sale and profitability of an organization.
What people are saying about Teleperformance
Selected
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
- Ans. To explain about myself clearly. Name Permanent living Currently living Qualification details Skills Hobbies Likes Dislikes And whatever you can explain in English
(1 Question)
- Q1. How did you know about this organization (Teleperformance)
- Ans. I explained about how did I know about it Friend Official website Job application WhatsApp Facebook Instagram Walk in You can explain whatever you preferred.
It's a CBT Test (Computer Based Test)
Reasoning MCQs
English MCQs and Typings
PDT (Personality Development Test) MCQs
Versant Test (Vocal and Hearing)
Interview Preparation Tips
Teleperformance interview questions for designations
Selected
I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. Self intro. Experience.
English grammar, puzzle
(2 Questions)
- Q1. Communication skills
- Q2. English grammatically mistake
Interview Preparation Tips
Get interview-ready with Top Teleperformance Interview Questions
Selected
I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.
(5 Questions)
- Q1. Self introduction
- Q2. Make myself Better
- Q3. Be prepare to speak on a random topic for 5 mins
- Q4. Be in good dressing
- Q5. Be self confidence
Typing Test and some grammer
Interview Preparation Tips
Customer Service Associate Jobs at Teleperformance
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service associate with a passion for helping others.
I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.
I am highly skilled in handling customer inquiries, resolving complaints, and providing exceptional service.
I am proficient in using customer service software and have a strong ability to multitask and pr...
- Q2. Where you find yourself in a yeay
- Ans.
In a year, I see myself excelling in my role as a Customer Service Associate and taking on additional responsibilities.
Continuing to provide excellent customer service
Developing strong relationships with customers
Taking on leadership roles within the customer service team
Identifying and implementing process improvements
Continuing to learn and grow in my role
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.
(1 Question)
- Q1. HR just asked about the general knowledge
(1 Question)
- Q1. One on one round was held with manager
(1 Question)
- Q1. Nothing important just about the process knowledge
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
(5 Questions)
- Q1. What is your Graduation subject?
- Ans. I have done my Botany hons.
- Q2. So tell few flowers name that bloom in summer.
- Ans.
Some flowers that bloom in summer include sunflowers, roses, and lilies.
Sunflowers are known for their bright yellow petals and large size.
Roses come in various colors and are popular for their fragrance.
Lilies are elegant flowers with trumpet-shaped blooms.
- Q3. Have you any past experience?
- Q4. So where do you live?
- Q5. The job is rotational shift and you will get only 6 week off in a month without no fixed week off. Are you okay with this?
- Ans. Yes definitely. I am fine with your proposal.
(4 Questions)
- Q1. So you have two bachelor degree?
- Q2. How many members are there in your family?
- Ans. I, Mother and my Father. So Its 3.
- Q3. What's your father does ?
- Q4. He has fish shop.
Interview Preparation Tips
(1 Question)
- Q1. Translation test
(1 Question)
- Q1. Company demand typing accuracy 85%
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Service Associate interview -
The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
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Interview Questions for Popular Designations
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Teleperformance Customer Service Associate Interview Process
based on 93 interviews
5 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
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Teleperformance Customer Service Associate Reviews and Ratings
based on 1.9k reviews
Rating in categories
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Customer Care Executive
6.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Team Lead
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Senior Customer Service Executive
2.9k
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