Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Q1. How long do you envision yourself staying with the organization?
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Q2. Whats is the package you expect
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and customer-focused individual with strong communication skills.
• I have over 3 years of experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am highly skilled in handling customer inquiries and complaints, ensuring customer satisfaction.

• I am proficient in using various customer service software and tools, such as Zendesk and Salesforce.

• I have rece...read more
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Q2. Reading a passage provided in English, then translate it to English.
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Q1. In case you are experienced then brief about your work details. In case of fresher you have to describe about yourself in your chosen language. Fluency check happens infront of ops manager.
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Q2. Translate from English to other language if your first preferred language is different than English.
Ans. 
I am fluent in Spanish, so I can translate from English to Spanish.
• I am a native Spanish speaker and can provide accurate translations.

• I have experience translating documents and conversations from English to Spanish.

• I can help bridge the language barrier and ensure effective communication with Spanish-speaking customers.
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Versant Test and Amcat Test. Pass is mandatory in both tests, mininum qualifying marks is 3.

Q1. Indrodustion What is the customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q2. Indrodustion What is the customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. Define forfuture
Ans. 
Forfuture is not a recognized term or concept.
• Forfuture does not have a specific definition or meaning.

• It is likely that the term was misspelled or misunderstood.

• No examples or further information can be provided as it is not a valid term.
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Q4. What is the customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more
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Q5. Your weaknesses
Ans. 
I tend to be overly critical of my own work, which can sometimes slow down my productivity.
• I am a perfectionist and can spend too much time on minor details

• I have difficulty delegating tasks to others

• I can be too self-critical and dwell on mistakes
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Q1. Tell me about your self
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Q2. Work experience
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Q3. Salary Expectations
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Q4. Are you ok with shifts Day/Night
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