Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• It involves listening to customers' needs and concerns

• Providing accurate information about products or services

• Resolving customer complaints and issues

• Building relationships with customers to ensure their satisfaction and loyalty

• Examples include answering phone calls, responding to emails, and providing in-pers

BPO stands for Business Process Outsourcing.

• It involves contracting a third-party company to handle specific business processes.

• Common BPO services include customer service, technical support, and data entry.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.