Teleperformance Customer Service Associate Interview Questions, Process, and Tips

I want to work in BPO because I enjoy helping customers and providing excellent service.

• I have a passion for customer service and enjoy interacting with people.

• I have strong communication skills and can effectively handle customer inquiries and complaints.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am detail-oriented and can ensure accurate and timely information is provided to customers.

• I ha...read more

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more

Online shopping is convenient and accessible from anywhere, while offline shopping allows for physical interaction with products.

• Online shopping can be done from anywhere with an internet connection.

• Offline shopping allows for physical interaction with products before purchase.

• Online shopping often offers a wider selection of products.

• Offline shopping can provide immediate gratification with same-day purchases.

• Online s...read more

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns

• It includes providing information about products or services

• Customer service also involves resolving issues and complaints in a timely and satisfactory manner

• It can be provided through various channels such as phone, emai...read more

I am fluent in English and Spanish.

• Fluent in English and Spanish

• Able to communicate effectively in both languages

• Can assist bilingual customers

Customer service is providing assistance and support to customers to ensure their satisfaction.

• Daily routine involves answering customer queries and resolving their issues

• BPO industry taught me how to handle high volume of calls and remain calm under pressure

• Effective communication, empathy and problem-solving skills are essential in customer service