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Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Updated 15 Feb 2025

Top Teleperformance Customer Service Associate Interview Questions and Answers

  • Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
  • Q2. What is the important part of appology to the customer?
  • Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
View all 33 questions

Teleperformance Customer Service Associate Interview Experiences

127 interviews found

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Sell me the any one product of bank
  • Ans. 

    Our credit card offers cashback rewards on every purchase, making it a smart choice for everyday spending.

    • Earn 1% cashback on all purchases

    • No annual fee

    • Flexible redemption options

    • Accepted at millions of locations worldwide

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident in yourself the way are your voice tone should be soft and bold
your experience doesn't matter for the hr your voice vocabulary is the main role in contact center be preper all the best for you guys

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers

    • It involves effective communication, problem-solving, and empathy

    • Customer service can be provided through various channels such as phone, email, chat, or in-person

    • Examples of good customer service include resolving issues promptly, bein...

  • Answered by AI
  • Q2. Why you choose BPO sector
  • Q3. A certain conditions and told to answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just relax and talk like your talking with your teacher in polite way thats all and be confident during call interview and research something about company before call and some post your applying

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview Questionnaire 

1 Question

  • Q1. Related to post and process which you are going to give interview about

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. 1. Tell me about your self?
  • Q2. Why you want to do sales job?
  • Q3. What are your strengths and weakness?
  • Q4. What skills required for sales?
  • Q5. What is your future plan?
  • Q6. Are you ready to work under pressure?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer confidently.

Teleperformance interview questions for designations

 Senior Customer Service Associate

 (18)

 Customer Service

 (2)

 Customer Service Associate (Csa)

 (9)

 Data Customer Service Associate

 (1)

 Customer Associate

 (3)

 Customer Service Executive

 (153)

 Customer Service Representative

 (19)

 Customer Service Agent

 (3)

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in interview

Get interview-ready with Top Teleperformance Interview Questions

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. Why should hair you
  • Q3. What was the weather yesterday and today

Customer Service Associate Jobs at Teleperformance

View all

Interview Questionnaire 

1 Question

  • Q1. Self introduction & random questions about hometown, social media etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack,

Interview Questionnaire 

1 Question

  • Q1. Tell me something unique about you

I applied via Walk-in and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What should I hire you
  • Q2. Do you have any experience
  • Q3. What are you hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Too simple interview process

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What was your last salary?
  • Q2. Why do you want join this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy clear interview round

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Associate interview?

Some of the top questions asked at the Teleperformance Customer Service Associate interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. What is the important part of appology to the custom...read more
  3. What is customer service? What is your daily routine? What did BPO industry tea...read more
How long is the Teleperformance Customer Service Associate interview process?

The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Service Associate Interview Process

based on 93 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Teleperformance Customer Service Associate Salary
based on 6.1k salaries
₹0.9 L/yr - ₹4.2 L/yr
5% less than the average Customer Service Associate Salary in India
View more details

Teleperformance Customer Service Associate Reviews and Ratings

based on 1.9k reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.2

Company culture

2.9

Promotions

3.0

Work satisfaction

Explore 1.9k Reviews and Ratings
Customer Service Associate (Sales role)

Gurgaon / Gurugram

0-1 Yrs

Not Disclosed

Customer Service Associate (Voice)

Gurgaon / Gurugram

0-1 Yrs

Not Disclosed

Customer service associate @ Indore MP

Indore

1-2 Yrs

₹ 3-3.5 LPA

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