Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns

• It includes providing information about products or services

• Customer service also involves resolving issues and complaints in a timely and satisfactory manner

• It can be provided through various channels such as phone, emai...read more

I am fluent in English and Spanish.

• Fluent in English and Spanish

• Able to communicate effectively in both languages

• Can assist bilingual customers

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their needs and concerns.

• It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.

• Examples of good customer service include responding promptly ...read more

Handling angry customers requires active listening, empathy, and a solution-oriented approach.

• Remain calm and composed

• Listen actively and empathize with the customer's frustration

• Apologize for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Avoid taking the customer's anger personally

• Maintain a positive attitude and professional demean