Teleperformance Customer Service Associate Interview Questions, Process, and Tips for Experienced

Q1. Introduce yourself
Ans. 
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Can you share some positive aspects about your hometown, Kanpur?
Ans. 
Kanpur, a vibrant city in India, is known for its rich history, textile industry, and delicious street food.
• Historical Significance: Kanpur has several historical landmarks, such as the Kanpur Memorial Church and the Nana Rao Park.

• Cultural Hub: The city hosts various festivals, including Diwali and Holi, showcasing its rich cultural heritage.

• Educational Institutions: Kanpur is home to prestigious institutions like the ...read more
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Q2. If you are selected, what are your long-term goals?
Ans. 
My long-term goals include advancing in customer service, developing leadership skills, and contributing to team success.
• Aim to become a team leader within the next 3-5 years, guiding new associates and improving team performance.

• Pursue professional development opportunities, such as workshops and certifications in customer service excellence.

• Strive to enhance customer satisfaction scores by implementing feedback mecha...read more
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Q1. What brings you here?
Ans. 
I am passionate about providing excellent customer service and helping customers with their needs.
• Passion for helping others

• Strong communication skills

• Previous experience in customer service roles
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Q2. Why did you choose to work in the Business Process Outsourcing (BPO) sector?
Ans. 
I chose to work in the BPO sector because of the diverse opportunities for growth and development.
• Opportunity to work with a variety of clients and industries

• Chance to develop strong communication and problem-solving skills

• Potential for career advancement and skill enhancement

• Exposure to different cultures and work environments
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Nothing to share, was normal

Q1. Introduce yourself.
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Q2. Why do you want to join this sector?
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Q3. Say something for 2 minutes on the topic (topic to be provided by HR).
Ans. 
I will talk about the importance of effective communication in customer service.
• Effective communication is key in understanding customer needs and providing satisfactory solutions.

• Active listening is crucial to ensure customers feel heard and valued.

• Clear and concise language helps avoid misunderstandings and confusion.

• Empathy and patience are essential in handling difficult customers or situations.

• Providing timely upd...read more
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Q4. Where do you find yourself in next 2-3 years?
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Q1. Introduce yourself
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Q2. What was your last job and why you left? (If you are experienced)
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