Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Q1. Self Introduction and about twitter uses and about my native place
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Q1. Self Introduction last employee status and product related
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Q1. Tell me about yourself ?
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Q2. Any experience in bpo services?
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Q1. What is name and have you experience in bpo services?
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Q2. Tell me about covid time situation in hindi ?
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Q3. What is the important part of appology to the customer?
Ans. 
Empathy and sincerity are the most important parts of an apology to the customer.
• Acknowledge the mistake and take responsibility for it.

• Express genuine remorse and empathy for the inconvenience caused.

• Offer a solution or compensation to make things right.

• Follow up to ensure customer satisfaction.

• Example: 'I am so sorry for the inconvenience this has caused you. I understand how frustrating it must be and I take full re...read more
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Q4. Mock call interview: customer know about the status of the product
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You will need to give online test before going for video call interview in which their will be some questions about GK and maths and one typing speed test in which you need around 55% marks

Same but in this questions will be about your self. How you spen your day how much you are active with you colleagues and family members etc. About you clothing style. And again one typing speed test. In this also you need to score 55%

Q1. In this HR will take your interview in which he/she will ask to give introduction and why you choose for WFH job and where you find this job etc etc normal question in google meet or in Zoom
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Q1. Now this is the last round where the manager calls and ask to give introduction.
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and customer-focused individual with strong communication skills.
• I have over 3 years of experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am highly skilled in handling customer inquiries and complaints, ensuring customer satisfaction.

• I am proficient in using various customer service software and tools, such as Zendesk and Salesforce.

• I have rece...read more
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Q2. Reading a passage provided in English, then translate it to English.
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Q1. In case you are experienced then brief about your work details. In case of fresher you have to describe about yourself in your chosen language. Fluency check happens infront of ops manager.
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Q2. Translate from English to other language if your first preferred language is different than English.
Ans. 
I am fluent in Spanish, so I can translate from English to Spanish.
• I am a native Spanish speaker and can provide accurate translations.

• I have experience translating documents and conversations from English to Spanish.

• I can help bridge the language barrier and ensure effective communication with Spanish-speaking customers.
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Versant Test and Amcat Test. Pass is mandatory in both tests, mininum qualifying marks is 3.

Q1. Indrodustion What is the customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q2. Indrodustion What is the customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. Define forfuture
Ans. 
Forfuture is not a recognized term or concept.
• Forfuture does not have a specific definition or meaning.

• It is likely that the term was misspelled or misunderstood.

• No examples or further information can be provided as it is not a valid term.
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Q4. What is the customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more
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Q5. Your weaknesses
Ans. 
I tend to be overly critical of my own work, which can sometimes slow down my productivity.
• I am a perfectionist and can spend too much time on minor details

• I have difficulty delegating tasks to others

• I can be too self-critical and dwell on mistakes
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Q1. Tell me about your self
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Q2. Work experience
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Q3. Salary Expectations
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Q4. Are you ok with shifts Day/Night
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