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Teleperformance
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Teleperformance Customer Service Associate Interview Questions, Process, and Tips
Top Teleperformance Customer Service Associate Interview Questions and Answers
- Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
- Q2. What is the important part of appology to the customer?
- Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
Teleperformance Customer Service Associate Interview Experiences
131 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.
(1 Question)
- Q1. HR just asked about the general knowledge
(1 Question)
- Q1. One on one round was held with manager
(1 Question)
- Q1. Nothing important just about the process knowledge
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
(5 Questions)
- Q1. What is your Graduation subject?
- Ans. I have done my Botany hons.
- Q2. So tell few flowers name that bloom in summer.
- Ans.
Some flowers that bloom in summer include sunflowers, roses, and lilies.
Sunflowers are known for their bright yellow petals and large size.
Roses come in various colors and are popular for their fragrance.
Lilies are elegant flowers with trumpet-shaped blooms.
- Q3. Have you any past experience?
- Q4. So where do you live?
- Q5. The job is rotational shift and you will get only 6 week off in a month without no fixed week off. Are you okay with this?
- Ans. Yes definitely. I am fine with your proposal.
(4 Questions)
- Q1. So you have two bachelor degree?
- Q2. How many members are there in your family?
- Ans. I, Mother and my Father. So Its 3.
- Q3. What's your father does ?
- Q4. He has fish shop.
Interview Preparation Tips
(1 Question)
- Q1. Translation test
(1 Question)
- Q1. Company demand typing accuracy 85%
Selected
I appeared for an interview in May 2023.
(2 Questions)
- Q1. Why do you think you're a good fit for customer service position?
- Ans.
I have excellent communication skills, problem-solving abilities, and a strong customer-oriented mindset.
I have experience in handling customer inquiries and resolving issues effectively.
I am patient and empathetic, ensuring customers feel heard and understood.
I am skilled in managing difficult or irate customers, de-escalating situations and finding satisfactory resolutions.
I am detail-oriented and organized, ensuring...
- Q2. Type of equipment you have
- Ans.
I have a computer, headset, and a printer.
Computer: I have a desktop computer with the latest software and hardware.
Headset: I use a high-quality headset with noise-cancellation feature for clear communication.
Printer: I have a printer to generate necessary documents and receipts for customers.
Interview Preparation Tips
Teleperformance interview questions for designations
Selected
I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.
(4 Questions)
- Q1. About you and your experience related to the profile?
- Q2. Why should we hire you?
- Q3. What is your strength and weakness?
- Q4. What do you know about the company?
(1 Question)
- Q1. It includes your verbal, written, grammatical english and aptitude test
Interview Preparation Tips
rejection won't decide your ability, keep moving maybe a best opportunity is waiting for you out there. Good Luck 🙏
Get interview-ready with Top Teleperformance Interview Questions
Hritik Raj
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Why did you quit your last job?
Customer Service Associate Jobs at Teleperformance
I applied via Walk-in and was interviewed in May 2023. There were 4 interview rounds.
Company related information and process related all information and process dp study and process soft skills all
Process related questions
Customer service calling
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Self Introduction and about twitter uses and about my native place
(1 Question)
- Q1. Self Introduction last employee status and product related
Interview Preparation Tips
Souvik Paul
I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. Any experience in bpo services?
(4 Questions)
- Q1. What is name and have you experience in bpo services?
- Q2. Tell me about covid time situation in hindi ?
- Q3. What is the important part of appology to the customer?
- Q4. Mock call interview: customer know about the status of the product
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jun 2022. There were 5 interview rounds.
You will need to give online test before going for video call interview in which their will be some questions about GK and maths and one typing speed test in which you need around 55% marks
Same but in this questions will be about your self. How you spen your day how much you are active with you colleagues and family members etc. About you clothing style. And again one typing speed test. In this also you need to score 55%
(1 Question)
- Q1. In this HR will take your interview in which he/she will ask to give introduction and why you choose for WFH job and where you find this job etc etc normal question in google meet or in Zoom
(1 Question)
- Q1. Now this is the last round where the manager calls and ask to give introduction.
Interview Preparation Tips
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Service Associate interview -
The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
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Interview Questions for Popular Designations
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Teleperformance Customer Service Associate Interview Process
based on 98 interviews
5 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Associate Interview Questions from Similar Companies
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Teleperformance Customer Service Associate Reviews and Ratings
based on 1.9k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.4 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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