Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Handled customer inquiries, resolved complaints, and provided product information in previous company.

• Managed incoming calls and emails from customers

• Resolved customer complaints and issues in a timely manner

• Provided information about products and services

• Maintained customer records and updated databases

• Collaborated with other departments to ensure customer satisfaction

I utilize my skills by actively listening to customers, problem-solving efficiently, and maintaining a positive attitude.

• Actively listen to customers to understand their needs and concerns

• Problem-solve efficiently by analyzing situations and finding effective solutions

• Maintain a positive attitude to provide excellent customer service and build rapport

• Use effective communication skills to convey information clearly and

A customer care executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.

• Provides assistance to customers through various communication channels such as phone, email, and chat

• Resolves customer complaints and issues in a timely and efficient manner

• Maintains a positive and helpful attitude towards customers

• Provides informati...read more

Customer care responsibility is to ensure customer satisfaction by addressing their needs and concerns in a timely and professional manner.

• Listening to customer inquiries and resolving issues

• Providing accurate information about products or services

• Maintaining a positive and helpful attitude

• Following up with customers to ensure their satisfaction

• Handling complaints and escalations effectively

I will highlight the benefits of the product, address customer needs, and provide excellent customer service.

• Understand the customer's needs and preferences

• Highlight the unique features and benefits of the product

• Provide personalized recommendations based on customer requirements

• Offer discounts or promotions to incentivize purchase

• Ensure excellent customer service throughout the sales process