Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. Asked about intro Why left previous organization
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Q1. Asked where you last visited share your experience
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Online test conducted which is english test

Q1. Tell me something about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q3. How many kinds of BPO?
Ans. 
There are two main kinds of BPO: Back Office Outsourcing and Front Office Outsourcing.
• Back Office Outsourcing involves tasks like data entry, payroll processing, and accounting.

• Front Office Outsourcing includes customer service, technical support, and sales.

• Examples of BPO companies include Accenture, Convergys, and Teleperformance.
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Q4. Why do you want to join BPO?
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Q5. What are you strengths and weaknesses?
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Q6. What is customer service?
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Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Custome...read more
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Q7. Are you comfortable with night shifts?
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Q8. Did you require any leave in upcoming three months?
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Q9. Do you have good typing speed?
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Yes, I have a good typing speed of 70 words per minute.
• I have a typing speed of 70 words per minute.

• I am proficient in typing accurately and quickly.

• I have experience in data entry tasks that require fast typing skills.
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Q1. Typing speed should be more than 25 WPM
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Q2. Word accuracy 90%
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Q1. Help me with your introduction?
Ans. 
I am a dedicated and empathetic Customer Care Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Excellent communication and interpersonal skills

• Ability to remain calm and professional under pressure

• Familiar with CRM systems and customer support software
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Q2. Why you want to join us?
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Q3. What do you know about us?
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Q4. What is BPO and how many kinds of it?
Ans. 
BPO stands for Business Process Outsourcing. There are two main types of BPO: back office outsourcing and front office outsourcing.
• BPO stands for Business Process Outsourcing

• Back office outsourcing involves internal business functions like HR, accounting, and IT support

• Front office outsourcing involves customer-facing functions like customer service and sales

• Examples of BPO companies include Accenture, Genpact, and Con
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Q5. Are you okay with night shifts?
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Q6. Are you comfortable with rotational shift?
Ans. 
Yes, I am comfortable with rotational shifts as I understand the nature of the job requires flexibility.
• I am willing to work in rotational shifts to ensure seamless customer support coverage.

• I understand the importance of being available to assist customers at different times of the day.

• I have prior experience working in rotational shifts and have adapted well to the changing schedules.
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Q7. Are you okay to not take any single leaving during probation period which is of three months?
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Q8. How will you commute to work?
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Q9. Where do you see yourself in next 5 years?
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Q10. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented and sometimes struggling with time management.
• Strengths: Excellent communication skills - able to effectively communicate with customers and colleagues

• Strengths: Problem-solving abilities - able to think creatively and find solutions to complex issues

• Weaknesses: Overly detail-oriented - ...read more
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Q11. What was your score in typing test?
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I scored 80 words per minute in the typing test.
• Scored 80 words per minute in typing test

• Accurate and efficient typing skills demonstrated

• Proficient in typing with minimal errors
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Q12. How do you deal with rejection or failure?
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Q13. What do you understand by about inbound calls and outbound calls?
Ans. 
Inbound calls are received by the customer care executive, while outbound calls are made by the executive to customers.
• Inbound calls are received from customers seeking assistance or information.

• Outbound calls are made by the executive to follow up on customer issues or offer promotions.

• Inbound calls are typically answered promptly to provide immediate support.

• Outbound calls require the executive to initiate contact wi...read more
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Q1. Tell me about your self.
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Q2. Tell me your daily routine for two minutes.
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Q3. Why do you want to this job?
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Q4. How do you know about this position?
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Q1. Describe your last memories.
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Q2. What do you know about corona virus?
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Q3. How do you manage your rotational shift?
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Q4. Tell me about kolkata for two minutes.
Ans. 
Kolkata, also known as the 'City of Joy', is a vibrant city in eastern India with a rich cultural heritage.
• Kolkata is famous for its colonial architecture, such as the Victoria Memorial and Howrah Bridge.

• The city is known for its literary and artistic heritage, with figures like Rabindranath Tagore and Satyajit Ray hailing from Kolkata.

• Kolkata is a food lover's paradise, with delicious street food like phuchka and kath...read more
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Q1. Last day routine
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My last day routine involves wrapping up tasks, organizing my workspace, and saying goodbye to colleagues.
• Complete pending tasks and handover any ongoing work to team members

• Organize and clean up my workspace

• Say goodbye to colleagues and exchange contact information for future communication
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Q2. Any previous tour
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Q1. Basic Versant test
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Q1. What are the factors that you would consider while deciding whether to join a particular organisation or not?
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Q1. How you got to know about the job
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Q1. The assessor asked me a few basic questions and while answering I mentioned that I have tumor (non cancerous).To my surprise I was not selected and the reason was that I wouldn't be able to deal with the ...read more
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Q1. What your hobbies?
Ans. 
I enjoy reading, hiking, and playing board games.
• Reading: I love getting lost in a good book, especially mysteries and thrillers.

• Hiking: I enjoy exploring new trails and being out in nature.

• Board games: I like playing strategy games with friends and family, such as Settlers of Catan and Ticket to Ride.
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Q2. Tell me about yourself?
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• I am proficient in using various customer service tools and...read more
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Q3. Are you fresher/experienced?
Ans. 
Experienced
• I have worked as a customer care executive for 2 years in XYZ company

• I have handled various customer queries and complaints

• I am well-versed with the company's products and services

• I have received positive feedback from customers for my service
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Q4. Where did you have worked before?
Ans. 
I have worked as a Customer Care Executive at XYZ Company for 2 years.
• Worked as a Customer Care Executive at XYZ Company for 2 years

• Handled customer queries and complaints through phone and email

• Resolved customer issues and provided satisfactory solutions

• Maintained customer database and generated reports

• Collaborated with other departments to ensure customer satisfaction
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Q5. What is your qualifications?
Ans. 
I have a Bachelor's degree in Business Administration and 2 years of experience in customer service.
• Bachelor's degree in Business Administration

• 2 years of experience in customer service

• Proficient in communication and problem-solving skills

• Ability to handle customer complaints and inquiries

• Familiarity with CRM software and call center operations
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Q6. Are you fresher or graduate?
Ans. 
I am a graduate.
• I have completed my Bachelor's degree in Computer Science.

• I have also completed a few online courses related to customer care.

• I am eager to apply my knowledge and skills in this role.
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Q7. HR can review you communications with a story.
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