500+ Teleperformance Customer Care Executive Interview Questions & Answers | Complete Prep Guide 2025

Teleperformance Customer Care Executive Interview Experiences

180 interviews found

Customer Care Executive Interview Questions & Answers

posted on 14 Oct 2022

I applied via Company Website and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Introduce yourself. Why you have left your previous job? Why you want to join Teleperformance? What was your previous job role? Are you married or single? Tell me something about BPO? How you spent your la...

Add your answer

Round 3 - Aptitude Test

Mathematics
Puzzling questions
General knowledge
Positive questions
Problem solving questions

Round 4 - Typing Test

(1 Question)

Q1. They have given me a topic,upon that I have to write a appropriate mail with more than 200 words and 90% accuracy within 9 minutes.

Add your answer

Round 5 - Assignment

They have provided me a topic,upon that topic I have to speak for 10 minutes. My topic was Harrassment.

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:

Communication Skills
Typing Speed
Behaviour management
Quick learner
Ability to work hard

Interview preparation tips for other job seekers - Nothing more to say everyone should prepare themselves for some period of time in each day when they are free.Please don't waste your time if you are a job seeker because there are many more things to learn in this life,update yourself in each and every day.One Special thing I want to say every freshers,when somebody is paying you definitely that person want something from you so,you have to do that.All the best for every job seekers specially freshers.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 1 Mar 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Full form of BPO. And where are u from. why you chose this job etc

Add your answer

Q2. Why you want to work here, what is your heighest qualificatio

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place of job opportunity, if any want to best place for private job, this is the so best for your dream

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 24 Feb 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(4 Questions)

Q1. How to deal a angry customer

Ans.

Listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

Stay calm and composed
Listen actively and let them vent their frustration
Empathize with their situation and apologize for the inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up with the customer to ensure their satisfaction

Answered by AI

View 2 more answers

Q2. Ask about e-commerce related or self introduction

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Q3. Advantages of online shopping

Ans.

Online shopping offers convenience, variety, and cost savings.

Convenience of shopping from anywhere at any time
Wide variety of products available from different sellers
Comparative pricing and cost savings
Ease of returning or exchanging products
Access to customer reviews and ratings
Availability of exclusive deals and discounts

Answered by AI

Add your answer

Q4. Disadvantages of online shopping

Ans.

Online shopping has some disadvantages.

Lack of physical inspection of products
Delayed delivery or wrong product delivery
Security concerns with online payments
Difficulty in returning or exchanging products
Lack of personal interaction with sellers

Answered by AI

Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:

Self introduction
About how to deal angry customer

Interview preparation tips for other job seekers - Thanks to all those how have supported me for this opportunity , and i have worked in teleperformance it is very nice company and all the rules are also very good

What people are saying about Teleperformance

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Can someone advice whether I should join HDFC Bank with almost Half CTC or Teleperformance (TP), a BPO with Double CTC? Job Role: Inbound Customer Support. Factors: WFH: TP ✅️ HD... read more

Which Organisation to Join? Please provide reason(s) or if you have any suggestion.

4 participants . poll closed

Got a question about Teleperformance?

Ask anonymously on communities.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 27 Apr 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

4-6 weeks

Result

No response

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. Introduce by HR

Add your answer

Q2. Family and My Residential information by HR

Add your answer

Q3. My Work Related Information by HR

Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:

Basic Knowledge

Interview preparation tips for other job seekers - I want to say that,
I have 2 year experience of Designation Customer Care Executive in Teleperformance Company In Indore,
Missing my father on duty (Forester, Dist. Morena), So my Father Related Case is Running up in High Court in Gwalior from previous 2 month, My family is very serious problem, I want to continue with the Work from job, I will from honestly Job, You can know from TP indore about My Record
My Customer Id - 74130 (Indore, MP)

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 19 Aug 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

Selected

I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Aptitude Test

Text is taken because whether you are eligible for this job or not

Round 2 - HR

(2 Questions)

Q1. HR has a question that how can you take the company forward, how will you work?

Add your answer

Q2. Do you have the ability to do this job or not and what skills do you have

Add your answer

Get interview-ready with Top Teleperformance Interview Questions

Customer Care Executive Interview Questions & Answers

Yashraj Maurya

posted on 8 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one

(3 Questions)

Q1. Tell me about yourself?

Add your answer

Q2. What was your roles and responsibilities in your previous company?

Add your answer

Q3. Tell about your hometown

Add your answer

Round 2 - Aptitude Test

What do you know about Teleperformance?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous just believe in yourself.

Customer Care Executive Jobs at Teleperformance

View all

Bulk Hiring For Customer Care Executive

Gurgaon / Gurugram, Delhi/Ncr

0-2 Yrs

₹ 0.5-2 LPA

Customer Care Executive

Gurgaon / Gurugram

0-4 Yrs

₹ 4-4.5 LPA

Customer Care Executive

Bangalore / Bengaluru

₹ 1.25-3 LPA

Customer Care Executive || Blended || WFH || MNC

Noida

0-3 Yrs

₹ 1.75-2.5 LPA

Customer Care Executive For L2

Indore

1-5 Yrs

₹ 2.75-3.25 LPA

Customer Care Executive @Thane

Thane, Navi Mumbai

1-3 Yrs

₹ 2.25-4 LPA

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 24 Dec 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(3 Questions)

Q1. Introduce about yourself

Add your answer

Q2. Your hobbies based question

Add your answer

Q3. Question based on details mentioned in resume

Add your answer

Round 3 - Case Study

Situation that customer face how to provide solution

Round 4 - HR

(1 Question)

Q1. Documentation,Salary,Role etc

Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:

Interview tips in youtub
Self analysis
Know about company
Aptitude skills
Case Studies
Situation based questions

Interview preparation tips for other job seekers - Be confident while facing interview,dont hesitate hesitation leads to chances of rejection

Customer Care Executive Interview Questions & Answers

Inner Net

posted on 18 Jul 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Basic questions like about yourself and a speech on any topic to check communication.

Add your answer

Q2. Are you okay with night shifts?

Add your answer

Round 2 - Aptitude Test

Amcat to check your verbal and reasoning skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and learn communication skills

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 20 Jan 2022

I applied via Naukri.com and was interviewed in Dec 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Introduction, About BPO industry and why you wish to join BPO.

Add your answer

Round 3 - Telephonic Call

(2 Questions)

Q1. You have to say about any given topic for one minute.

Add your answer

Q2. Like I was asked "why parents should be the best friends of their child"?

Add your answer

Round 4 - Aptitude Test

Basic grammar check.

Round 5 - Typing Test

(1 Question)

Q1. Why you join BPO and extempore

Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:

Prepare a good self introduction
Hobbies
bpo
why you want to join
any random topic

Interview preparation tips for other job seekers - Be confident and overall your communication skills are being examined.

Customer Care Executive Interview Questions & Answers

posted on 12 Apr 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR

(7 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Share details of your previous job.

Add your answer

Q3. Why should we hire you?

Add your answer

Q4. Where do you see yourself in 5 years?

Add your answer

Q5. Tell me about yourself.

Add your answer

Q6. Tell me on any topic for 5 minutes

Add your answer

Q7. What is your opinion on education

Add your answer

Round 2 - Technical

(2 Questions)

Q1. What u know about process where u going to work

Add your answer

Q2. What u know about excel, word and ppt

Ans.

Excel, Word and PowerPoint are Microsoft Office applications used for data analysis, document creation and presentation design.

Excel is used for data analysis and management, including creating charts and graphs.
Word is used for document creation, including formatting and editing text.
PowerPoint is used for creating presentations, including designing slides and adding multimedia elements.
All three applications are comm...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If u are not confident then prepare some questions answer bcz each and interview has some basic questions and answers so firstly prepare it so u will get confidence. I recommend for freshers a site which name is indiabix.com where u can get top interview questions and answers

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Care Executive interview?

Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for Teleperformance Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, customer care, voice process, Communication Skills and Customer Handling.

What are the top questions asked in Teleperformance Customer Care Executive interview?

Some of the top questions asked at the Teleperformance Customer Care Executive interview -

Introduction Explain something in English What is customer care or customer s...read more
Tell me about this product how will sell to the custo...read more
What if cx didn't get delivered with the products and it's showing deliver...read more

How long is the Teleperformance Customer Care Executive interview process?

The duration of Teleperformance Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Interviews By Designations

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Teleperformance Customer Care Executive Interview Process

based on 172 interviews

5 Interview rounds

HR Round - 1
HR Round - 2
One-on-one Round - 1
One-on-one Round - 2
Personal Interview1 Round

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Teleperformance Customer Care Executive Salary

based on 6.3k salaries

₹0.8 L/yr - ₹7.3 L/yr

12% more than the average Customer Care Executive Salary in India

View more details

Customer Care Executive Jobs at Teleperformance

Bulk Hiring For Customer Care Executive

Gurgaon / Gurugram,

Delhi/Ncr

0-2 Yrs

₹ 0.5-2 LPA

Customer Care Executive

Gurgaon / Gurugram

0-4 Yrs

₹ 4-4.5 LPA

Customer Care Executive

Bangalore / Bengaluru

₹ 1.25-3 LPA

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Teleperformance Salaries in India

Customer Care Executive 6.3k salaries	₹0.8 L/yr - ₹7.3 L/yr
Customer Service Executive 6.2k salaries	₹1 L/yr - ₹6.4 L/yr
Customer Service Associate 6.1k salaries	₹0.9 L/yr - ₹4.2 L/yr
Team Lead 3.4k salaries	₹1.4 L/yr - ₹8 L/yr
Senior Customer Service Executive 2.9k salaries	₹1 L/yr - ₹5.5 L/yr