Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. Brief your self and if you have experience so Roles and responsibilities
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Any kind of topic max 2 minute spoke

Q1. Firstly ask tell me about your self Then any kind of questions
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Q1. What is bpo sector
Ans. 
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
• BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperfor
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Q2. What is your qualifications
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Q3. Are you comfortable rotational shift
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Q4. What is your weakness
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Q5. What is your strength
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It was on AMCAT. They will also ask to speak about any topic or Converse in a given topic. Then reading the paragraph and one recorded conversation(which you need to hear carefully) and questions will be asked from it.

Q1. How to handle angry customer?
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up.
• Stay calm and composed

• Listen actively to understand the issue

• Empathize with the customer's frustration

• Apologize for the inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up to ensure customer satisfaction
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Q2. What is empathy and sympathy?
Ans. 
Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or sorrow for someone's situation.
• Empathy involves putting yourself in someone else's shoes and understanding their emotions

• Sympathy is feeling sorry for someone or showing compassion towards them

• Empathy is more about understanding, while sympathy is more about feeling

• Example: Empathy is feeling sad when a friend is going ...read more
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Q3. Introduce yourself.
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Q4. Why do you want to join this company?
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Q1. Basic general questions to check your vocabulary and continuity
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Q1. You have to note down whatever you listen when you put your headphones.
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why should we hire you?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. They ask random suitation based questions. Only you have to be fluent in answering the question.
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Q1. General grammar is tested here.
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