Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Could you describe your experience working in a target-oriented organization?
Ans. 
I have extensive experience in target-oriented roles, consistently meeting and exceeding performance metrics in customer service.
• Worked in a fast-paced call center where we had daily targets for call resolution and customer satisfaction scores.

• Achieved a 95% customer satisfaction rating by actively listening to customer concerns and providing effective solutions.

• Participated in weekly performance reviews, where I consi...read more
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Q2. Talk about how u will set your priority and good work boundaries in your work ?
Ans. 
I prioritize tasks based on urgency and importance, while maintaining clear boundaries to ensure productivity and work-life balance.
• Use a task management tool to categorize tasks by urgency and importance, ensuring critical issues are addressed first.

• Set specific work hours and communicate them to colleagues to prevent burnout and maintain a healthy work-life balance.

• Regularly review and adjust priorities based on chan...read more
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Q1. Questions and answers about family background and documentation
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Q2. One to one round
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Q3. Give brief intro about family background
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Q4. Give brief intro about your studies schooling job experiences etc
Ans. 
I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.
• Bachelor's degree in Business Administration

• 3 years of experience in customer service
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Q5. Who and all are there in your family what r they doing
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Q6. Ask about wat ur father do now after retirement
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Q7. Wat u mean by supplychain
Ans. 
Supply chain refers to the network of individuals, organizations, resources, activities, and technology involved in the creation and sale of a product.
• Supply chain involves the flow of goods, services, information, and finances from the initial raw materials to the final customer.

• It includes various stages such as sourcing, production, distribution, and delivery.

• Efficient supply chain management is crucial for reducing...read more
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Q1. Tell me about your self
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Q2. Start conversation
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Q1. What is bpo tell me about this process
Ans. 
BPO, or Business Process Outsourcing, involves contracting third-party service providers to handle specific business functions.
• BPO can be categorized into two types: back-office (e.g., payroll, accounting) and front-office (e.g., customer service, sales).

• Companies often outsource to reduce costs and focus on core business activities, like a tech firm using a BPO for customer support.

• BPO services can be provided onshore...read more
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Q2. None
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Q1. Why r u join bpo
Ans. 
I want to join BPO to enhance my communication skills, gain experience in customer service, and contribute to a dynamic team environment.
• I enjoy interacting with people and helping them solve their issues, which is a core aspect of BPO work.

• Working in a BPO will allow me to develop my communication skills further, as I will be speaking with diverse customers.

• I am eager to learn about different products and services, wh...read more
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Q1. Are you fresher or experienced
Ans. 
I am a fresher, eager to learn and contribute my skills to the customer care field while gaining valuable experience.
• I recently completed my degree in Business Administration, where I focused on customer relationship management.

• During my internship, I handled customer inquiries and resolved issues, which helped me develop strong communication skills.

• I am enthusiastic about learning new tools and technologies that can e...read more
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Q2. Why you want to work in bpo sector
Ans. 
I am drawn to the BPO sector for its dynamic environment, opportunities for growth, and the chance to enhance customer experiences.
• The BPO sector offers diverse roles that allow me to develop my communication and problem-solving skills.

• Working in customer care enables me to directly impact customer satisfaction, which I find rewarding.

• The fast-paced nature of BPO keeps me engaged and motivated, as every day presents ne...read more
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Q1. Self introduction
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Q2. Tell me your yesterday routine
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Q1. Self introduction
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Q2. Tell me about bihar.
Ans. 
Bihar is a state in eastern India known for its rich history, culture, and agriculture.
• Bihar is one of the oldest inhabited places in the world.

• It is famous for its ancient universities like Nalanda and Vikramshila.

• The state is known for its fertile land and agricultural produce.

• Bihar has a diverse culture with festivals like Chhath Puja and Sonepur Mela.

• It is also a major pilgrimage site for Buddhists, Hindus, and Jai...read more
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Q3. Why you want to join BPO?
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Q4. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q5. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling complaints effectively.
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Q6. How to deal with the angry customer?
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q7. Do you need any leave in six months after joining?
Ans. 
I do not anticipate needing any leave within the first six months of employment, as I am committed to my role.
• I have no planned vacations or commitments that would require time off.

• I understand the importance of being present during the initial training period.

• I am dedicated to establishing a strong foundation in my role.
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Q8. Will a sign a bound for a year?
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Q1. You need to write an email.
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Q1. Tell me something about yourself?
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Q2. Why did you leave your previous organization?
Ans. 
I left my previous organization to seek new challenges and opportunities for professional growth in a dynamic environment.
• I was looking for a role that offered more opportunities for career advancement, as my previous position had limited growth potential.

• I wanted to work in a more dynamic and fast-paced environment that aligns with my career goals and aspirations.

• I felt that my skills and contributions could be better...read more
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