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Teleperformance Customer Care Executive Interview Questions, Process, and Tips
Top Teleperformance Customer Care Executive Interview Questions and Answers
- Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
- Q2. Tell me about this product how will sell to the customer
- Q3. What if cx didn't get delivered with the products and it's showing delivered
Teleperformance Customer Care Executive Interview Experiences
175 interviews found
Anonymous
Interview Questionnaire
1 Question
- Q1. They just asked about my previous experience that i explained l. That's it.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Personal information n experience
- Q2. Nothing to share
I applied via Recruitment Consulltant and was interviewed before May 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What is customer care executive and its role
- Ans.
A customer care executive is a professional who interacts with customers to provide assistance and resolve issues.
The role involves answering customer queries and complaints
Providing information about products and services
Handling customer feedback and suggestions
Ensuring customer satisfaction and retention
Examples include call center representatives, chat support agents, and help desk personnel
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing information about products and services
Customer service also involves resolving complaints and issues
It is important for building customer loyalty and satisfaction
Examples include answering phone calls, responding to emai
Interview Preparation Tips
What people are saying about Teleperformance
Raushan Kumar
I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.
(1 Question)
- Q1. 1. Self introduction 2. Question on hobby 3. What do you know about ecommerce 4. Why you left your previous organisation 5 job role in your previous organisation
Interview Preparation Tips
Teleperformance interview questions for designations
I applied via Walk-in and was interviewed before Dec 2020. There were 5 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Introduce yourself,
- Q2. About my qualifications
- Q3. What do u know about this company's ?
- Q4. My short term n long term planning
- Q5. Why we hire you?
- Q6. What is your salary expectations?
Interview Preparation Tips
Get interview-ready with Top Teleperformance Interview Questions
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself
- Ans. I introduced myself my education my family my ambition everything
- Q2. Tell me about this product how will sell to the customer
- Ans.
Our product is a versatile solution that meets the needs of customers in various ways.
Highlight the unique features and benefits of the product
Explain how it solves the customer's problem or meets their needs
Provide examples of how the product has helped other customers
Offer a demo or trial to let the customer experience the product firsthand
- Q3. We can give a information about that product which is our choice
- Q4. Manager round will be there self introduction and what will u do if u get selected ? Will u be able to complete the targets?
- Q5. We should tell till u give chance to me I will do and we will achieve ur target what will be alloted
Interview Preparation Tips
Customer Care Executive Jobs at Teleperformance
I applied via Company Website and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Many questions like about hobbies n family and likes it's all about a talkative person if ur more talkative then it's very esy to grab thie opp
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Where do you see yourself in 5 years?
- Q2. What are your strengths and weaknesses?
- Q3. Tell me about yourself.
Interview Preparation Tips
- Women empowerment
I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What if cx didn't get delivered with the products and it's showing delivered
- Ans.
If the customer didn't receive the products despite showing delivered, we will investigate and take necessary actions.
We will ask for the order details and tracking information from the customer.
We will check with the delivery partner and investigate if there was any issue during delivery.
If necessary, we will initiate a refund or send a replacement to the customer.
We will keep the customer informed throughout the proc
Interview Preparation Tips
What is the best video you have seen so far and it's encourage your motivation
I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Are you comfortable with night shift?
- Q2. Why do you want to join bpo?
- Q3. Are you okay with rotainal shift and rotational off?
Interview Preparation Tips
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Care Executive interview -
The duration of Teleperformance Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
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Interview Questions for Popular Designations
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Teleperformance Customer Care Executive Interview Process
based on 65 interviews in last 1 year
3 Interview rounds
- HR Round 1
- HR Round 2
- One-on-one Round
Customer Care Executive Interview Questions from Similar Companies
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Teleperformance Customer Care Executive Reviews and Ratings
based on 2k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹8 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0.6 L/yr - ₹5.5 L/yr |
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