Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers

• Focused on providing exceptional service
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Q2. Why should I hire you
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
• I have previous experience in customer service roles where I successfully resolved customer issues and provided exceptional support.

• I am a quick learner and can adapt to new situations easily, ensuring I can handle any customer query effectively.

• I am highly empathetic and patient, which allows me to unders...read more
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Q3. What is your hobby
Ans. 
My hobby is photography, where I love capturing moments and telling stories through my lens.
• I enjoy exploring different locations to find unique perspectives

• I like experimenting with different lighting techniques

• I often edit and enhance my photos to create a specific mood or style
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Q4. How you cando the work under pressre
Ans. 
I can work under pressure by staying organized, prioritizing tasks, and maintaining a positive attitude.
• Stay organized by creating to-do lists and setting deadlines

• Prioritize tasks based on urgency and importance

• Maintain a positive attitude by taking short breaks and practicing stress-relief techniques

• Communicate effectively with team members and supervisors to manage workload
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Q5. What's role in your last company
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing product information.
• Managed incoming calls and emails from customers

• Resolved customer complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained customer records and updated information as needed
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Q1. Introduction, Your goals, Qualification, Work Experience, if any
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Q1. Introduction, Qualification, About work experience, About BPO, About customer service, Inbound and outbound calls meaning, What is upselling and cross- selling
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It was typing test and requires minimum 25-30 wpm

Q1. Talk on topic women empowerment
Ans. 
Women empowerment is the process of giving women the power and control over their own lives and decisions.
• Women empowerment involves providing equal opportunities for women in education, employment, and leadership roles.

• It also includes promoting gender equality and challenging societal norms and stereotypes.

• Examples of women empowerment initiatives include women's rights movements, gender quotas in politics, and progr...read more
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Q2. What is bpo, what you understand from inbound outbound process, roles of CCE?
Ans. 
BPO stands for Business Process Outsourcing. Inbound process involves receiving calls from customers, while outbound process involves making calls to customers. CCEs handle customer queries and provide assistance.
• BPO stands for Business Process Outsourcing

• Inbound process involves receiving calls from customers

• Outbound process involves making calls to customers

• Roles of CCE include handling customer queries, providing as
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Q1. Translates the paragraph into hindi
Ans. 
Translate the paragraph into Hindi
• Read the paragraph carefully

• Identify key words and phrases

• Use a translation tool or dictionary for accurate translation

• Ensure grammar and syntax are correct in Hindi translation
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Q2. Question being asked according to resume that if you are technical than why this....are you confortable in night shifts...imaginary questions to see how you will respond for some situations
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Q1. Interview raund
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Q2. Your silect question
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Q3. My question is a treng is your company
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Q4. Bus fhasility, laptop fhasality mobael fhasality.suti fhasility
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Q5. Location fhasility
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Teliperformas is grup disscuse

Q1. What do i know about sales?
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, providing information about products, and closing deals.

• Sales can be done through various channels such as face-to-face interactions, phone ...read more
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Q2. What is upsales, cross sales etc.
Ans. 
Upselling and cross-selling are sales techniques used to increase the value of a sale by offering additional products or services.
• Upselling involves persuading a customer to purchase a more expensive version of the product they are interested in.

• Cross-selling involves offering complementary or related products to the customer.

• Both techniques aim to increase the overall value of the sale and enhance customer satisfactio...read more
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Q1. Introduce yourself in brief
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Q2. Some cross question on basis of introduction
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