Teleperformance Customer Care Executive Interview Questions, Process, and Tips for Freshers

Q1. Self introduction
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Q2. Tell me your yesterday routine
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Q1. Self introduction
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Q2. Tell me about bihar.
Ans. 
Bihar is a state in eastern India known for its rich history, culture, and agriculture.
• Bihar is one of the oldest inhabited places in the world.

• It is famous for its ancient universities like Nalanda and Vikramshila.

• The state is known for its fertile land and agricultural produce.

• Bihar has a diverse culture with festivals like Chhath Puja and Sonepur Mela.

• It is also a major pilgrimage site for Buddhists, Hindus, and Jai
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Q3. Why you want to join BPO?
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Q4. What do you understand by BPO?
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q5. What is customer service?
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling complaints effectively.
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Q6. How to deal with the angry customer?
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Listen to their concerns, empathize, apologize, offer solutions, and follow up.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q7. Do you need any leave in six months after joining?
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Q8. Will a sign a bound for a year?
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Q1. You need to write an email.
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Q1. Your name and experience
Ans. 
My name is Sarah and I have 3 years of experience in customer care.
• Name: Sarah

• Experience: 3 years in customer care

• Strong communication skills

• Ability to handle difficult customers

• Experience with CRM systems
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Q1. Introduce yourself briefly
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I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and resolving issues

• Proficient in using CRM systems and other customer service tools

• Excellent communication and interpersonal skills

• Ability to remain calm and professional in high-pressure situations
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Q2. Why do you want to join customer service
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I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I find satisfaction in resolving issues and providing excellent service to customers.

• I believe in the importance of customer satisfaction and building positive relationships.

• I am a patient and empathetic individual, which are essential qualities for customer serv
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There were four sections.. writing ,speaking, reading, listening..

Q1. Can you describe your last working experience?
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I worked as a Customer Care Executive at XYZ Corp, handling inquiries and resolving issues to enhance customer satisfaction.
• Managed customer inquiries via phone and email, ensuring timely responses.

• Resolved complaints effectively, achieving a 95% customer satisfaction rate.

• Collaborated with the sales team to address customer needs and improve service delivery.

• Trained new team members on customer service protocols and b
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Q2. What were the reasons for leaving your last job?
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I left my last job to seek new challenges and opportunities for growth in a more dynamic environment.
• Desire for career advancement: I felt that I had reached a plateau in my previous role and wanted to take on more responsibilities.

• Seeking a better work-life balance: The demands of my last job were affecting my personal life, and I wanted to find a position that offered more flexibility.

• Interest in a different industry...read more
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Q3. What is your level of commitment to joining our organization?
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Q4. Why should we hire you
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I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
• Proven track record in customer service: I have consistently received positive feedback from customers in my previous roles.

• Strong communication skills: I can effectively convey information and empathize with customers, ensuring their concerns are addressed.

• Problem-solving abilities: For insta...read more
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