Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. What your hobbies?
Ans. 
I enjoy reading, hiking, and playing board games.
• Reading: I love getting lost in a good book, especially mysteries and thrillers.

• Hiking: I enjoy exploring new trails and being out in nature.

• Board games: I like playing strategy games with friends and family, such as Settlers of Catan and Ticket to Ride.
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Q2. Tell me about yourself?
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• I am proficient in using various customer service tools and...read more
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Q3. Are you fresher/experienced?
Ans. 
Experienced
• I have worked as a customer care executive for 2 years in XYZ company

• I have handled various customer queries and complaints

• I am well-versed with the company's products and services

• I have received positive feedback from customers for my service
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Q4. Where did you have worked before?
Ans. 
I have worked as a Customer Care Executive at XYZ Company for 2 years.
• Worked as a Customer Care Executive at XYZ Company for 2 years

• Handled customer queries and complaints through phone and email

• Resolved customer issues and provided satisfactory solutions

• Maintained customer database and generated reports

• Collaborated with other departments to ensure customer satisfaction
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Q5. What is your qualifications?
Ans. 
I have a Bachelor's degree in Business Administration and 2 years of experience in customer service.
• Bachelor's degree in Business Administration

• 2 years of experience in customer service

• Proficient in communication and problem-solving skills

• Ability to handle customer complaints and inquiries

• Familiarity with CRM software and call center operations
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Q6. Are you fresher or graduate?
Ans. 
I am a graduate.
• I have completed my Bachelor's degree in Computer Science.

• I have also completed a few online courses related to customer care.

• I am eager to apply my knowledge and skills in this role.
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Q7. HR can review you communications with a story.
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Q1. Tell me about your self
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Q1. Tell me story in English 2 mnt
Ans. 
A story about a customer care executive helping a frustrated customer
• Customer care executive receives a call from a frustrated customer

• The customer explains their issue with a product or service

• The executive listens patiently and offers solutions to resolve the problem

• After following the executive's advice, the customer is satisfied and grateful
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Q1. Basic Question like knowledge about technical,previous job roles,
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First they will share link in there many question first for listening skills ,writing skills,etc

Q1. The HR asked for my brief introduction. Then she asked me to tell something about 'Women Empowerment '
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Q2. I gave interview in one other company in which the HR asked things which were written in my resume and also she asked about my locality. HRs also ask about why we want to join that particular job profile.
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