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Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips

Updated 26 Dec 2024

Top Concentrix Corporation Customer Service Executive Interview Questions and Answers

View all 13 questions

Concentrix Corporation Customer Service Executive Interview Experiences

67 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Question related to job experience if any and about your self study and all.
Round 3 - Assignment 

So after HR round there is 2 test/assignment like AMCAT & Versent these two test are the most important ones

Round 4 - One-on-one 

(4 Questions)

  • Q1. And after all that the final round is Aux round.
  • Q2. About yourself and work experiences if any
  • Q3. Give you any topics to talk about at least 3-5 minutes
  • Q4. Your expectations from company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant, don’t repeat yourself, stay focused and active listening. You can also download the versent test just for practice and you will get some ideas.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jun 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Induction group 

(1 Question)

  • Q1. Just self introduction and a topic to speak
Round 3 - One-on-one 

(1 Question)

  • Q1. About the company and basic information
Round 4 - Aptitude Test 

There is a link for that

Round 5 - Assignment 

My test was online and also a typing test

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Listening and speaking ability

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question about yourself, what’s your goal in future
  • Q2. Why do you wanna join this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Great place to work , all colleagues are so friendly, all the facilities are available , loved it
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Amcat 

(5 Questions)

  • Q1. Why do we hire you
  • Q2. Tell me something about yourself
  • Q3. Where do you want to see yourself after 5 years
  • Q4. How do you handle a senior employee who is not open to feedback if you are a team leader
  • Q5. What is your expectation from the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be focused on the questions ask. Strong communication skills needed including good vocabulary and interpersonal skills required

Concentrix Corporation interview questions for designations

 Customer Service

 (2)

 Senior Customer Service Executive

 (7)

 Customer Service Associate

 (37)

 Customer Service Representative

 (24)

 Customer Service Advisor

 (16)

 Customer Service Agent

 (2)

 Customer Service Manager

 (1)

 Customer Service Officer

 (1)

I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous job related

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident you can achieve anything in life and success

Get interview-ready with Top Concentrix Corporation Interview Questions

I applied via Recruitment Consulltant

Round 1 - Aptitude Test 

First round will be the AMCAT test depending on process for which they are hiring for.

Round 2 - Aptitude Test 

Second will be Versant test for checking the aptitude

Round 3 - One-on-one 

(1 Question)

  • Q1. Third round will be one-on-one with operation manager.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on skills like typing & communication for non-technical hirings & work on language skills for technical hirings.

I applied via Naukri.com and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. It was very powerful man in the world however it was the man. It there for you and close to my new favorite color is it possible
  • Q2. There is no longer be there is no way to get the best way I can get it

Interview Preparation Tips

Interview preparation tips for other job seekers - Do this every time yes no and yellow open your mouth and close your mouth

I applied via Company Website and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic interview just to know your communication and thinking
  • Q2. Simple general knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, show that you have ability to do something even if you don't know that work but u will learn and you will do that.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Avoid using too much corporate jargon in your CV. Sometimes keeping things simple will get your job done.
View all tips
Round 2 - Aptitude Test 

English grammar, speaking, listening, writing, creating paragraphs..etc...

Round 3 - HR 

(1 Question)

  • Q1. They will ask normal question depends on the resume.
Round 4 - Assignment 

Assignment all about content moderation.
Just need more attention easy to crack.

Round 5 - Behavioral 

(5 Questions)

  • Q1. What is content moderation?
  • Ans. 

    Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the platform's guidelines.

    • It involves reviewing user-generated content such as comments, posts, images, and videos.

    • Moderators ensure that the content does not violate the platform's policies on hate speech, harassment, violence, and other inappropriate content.

    • They may also respond to user complaints and take action ...

  • Answered by AI
  • Q2. How does content moderation use full for society?
  • Ans. 

    Content moderation ensures a safe and healthy online environment for all users.

    • Prevents the spread of hate speech, fake news, and harmful content

    • Protects vulnerable groups from cyberbullying and harassment

    • Promotes respectful and constructive online discourse

    • Encourages responsible use of social media platforms

    • Examples: Facebook's Community Standards, Twitter's Rules and Policies

  • Answered by AI
  • Q3. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. Explain any trip recently u have visited?( To check ur communication skills).
  • Ans. 

    I recently visited the beautiful city of Paris.

    • Visited Paris for a week-long vacation

    • Explored famous landmarks like the Eiffel Tower and Louvre Museum

    • Tried delicious French cuisine at local restaurants

    • Took a boat cruise along the Seine River

    • Enjoyed the vibrant nightlife and entertainment in the city

  • Answered by AI
  • Q5. What is social media? How does it impacts our lifes?
  • Ans. 

    Social media is a digital platform that allows people to connect and share information.

    • Social media has revolutionized the way we communicate and interact with each other.

    • It has made it easier to stay in touch with friends and family, even if they are far away.

    • Social media has also become a powerful tool for businesses to connect with customers and promote their products.

    • However, it can also have negative impacts on me...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack the interview, just need to have attention.

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Janvi tita My age is 21 years old
Round 2 - One-on-one 

(2 Questions)

  • Q1. Kindly help in grow and give all employees travel
  • Q2. Nothing is good nothing is bad kindly share your goods and bads

Interview Preparation Tips

Interview preparation tips for other job seekers - Company' is very good but the manager are not help to employee grow much

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Executive interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Concentrix Corporation Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Customer Service, English, customer support, Asap and BPO Hiring.
What are the top questions asked in Concentrix Corporation Customer Service Executive interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Executive interview -

  1. Can you rearrange the sentences on basic given parts of sentenc...read more
  2. How would you handle the unsatisfied custom...read more
  3. Can you repeat paragraph you hear in bri...read more
How long is the Concentrix Corporation Customer Service Executive interview process?

The duration of Concentrix Corporation Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Customer Service Executive Interview Process

based on 9 interviews in last 1 year

1 Interview rounds

  • Aptitude Test Round
View more
Concentrix Corporation Customer Service Executive Salary
based on 3.7k salaries
₹0.9 L/yr - ₹7.8 L/yr
7% more than the average Customer Service Executive Salary in India
View more details

Concentrix Corporation Customer Service Executive Reviews and Ratings

based on 939 reviews

3.9/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.5

Salary

4.1

Job security

4.0

Company culture

3.2

Promotions

3.6

Work satisfaction

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