Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips

Q1. Normally asking the introduction once introduction done they will give you any topic you can speak upto 5 mins
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Q2. How did you spend your time yesterday ?
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Q3. Tell me the situation of air pollution recently
Ans. 
Air pollution has been a major concern recently due to factors such as industrial emissions, vehicle exhaust, and wildfires.
• Increase in industrial activities leading to higher emissions of pollutants

• High levels of vehicle exhaust contributing to poor air quality

• Wildfires releasing harmful particles and gases into the atmosphere

• Government initiatives to reduce air pollution through regulations and awareness campaigns
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Depends on the process if you are selected in voice so given a amcat test or if you got selected in non voice so Gad test will be taken by HR

They will give you the any situation so you need to identify the situation then provides the better solution to the HR

Q1. Introduction and customer service
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Q2. Salary expectation
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Q3. Your Aspiration
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Q1. 1. What about myself?
Ans. I am Sameer and I am from Delhi I have graduated in BA Programme in 2022 and I have done a 6 months Diploma course of Accounts and Finance Management.
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Q2. What is my family background?
Ans. 
The family background of the candidate is not relevant to their qualifications for the Customer Service Executive role.
• Family background is not a determining factor for customer service skills

• Focus should be on the candidate's qualifications, experience, and interpersonal skills

• Examples of relevant pointers: communication skills, problem-solving abilities, empathy, previous customer service experience
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Q1. Tell me about your self?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Are you comfortable in any shift?
Ans. 
Yes, I am comfortable working in any shift.
• I have previous experience working in various shifts and have adapted well to different schedules.

• I understand the importance of flexibility in customer service roles and am willing to work any shift required.

• I am able to prioritize my work and manage my time effectively, regardless of the shift.

• I am committed to providing excellent customer service, no matter the time of day
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Q1. Self introduction
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Q2. For freshers Basic knowledge of bpo, e-commerce, customer relationship management?
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Q3. Brief knowledge of your own city?
Ans. 
I am from New York City, known for its diverse culture, iconic landmarks, and bustling atmosphere.
• New York City is made up of five boroughs: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.

• It is home to famous landmarks such as the Statue of Liberty, Empire State Building, and Central Park.

• The city is known for its diverse culinary scene, Broadway shows, and vibrant nightlife.

• New York City is a major hub for ...read more
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Q4. Hypothetical situation like" if the customer ordered veg food but by mistake got the delivery of non veg food and he/she complains about this to the customer care how do you handle the irate customer".
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