Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me about your self?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Are you comfortable in any shift?
Ans. 
Yes, I am comfortable working in any shift.
• I have previous experience working in various shifts and have adapted well to different schedules.

• I understand the importance of flexibility in customer service roles and am willing to work any shift required.

• I am able to prioritize my work and manage my time effectively, regardless of the shift.

• I am committed to providing excellent customer service, no matter the time of day
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Q1. Self introduction
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Q2. For freshers Basic knowledge of bpo, e-commerce, customer relationship management?
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Q3. Brief knowledge of your own city?
Ans. 
I am from New York City, known for its diverse culture, iconic landmarks, and bustling atmosphere.
• New York City is made up of five boroughs: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.

• It is home to famous landmarks such as the Statue of Liberty, Empire State Building, and Central Park.

• The city is known for its diverse culinary scene, Broadway shows, and vibrant nightlife.

• New York City is a major hub for ...read more
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Q4. Hypothetical situation like" if the customer ordered veg food but by mistake got the delivery of non veg food and he/she complains about this to the customer care how do you handle the irate customer".
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Q1. Self introduction ,family background
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English grammar , listening skills

Q1. Previous experience , regarding the process
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Q1. About job review
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Q2. How will I work if get selected
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Q1. Answered the client call
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Q1. Tell me about yourself
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Q2. Explain a movie you watched recently
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Q3. What is your salary expectation
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Q4. Why do you want to join our company
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Q5. What is your hobbies? Which one of them do you like the most
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Q6. Tell me about your life in short
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Q7. Tell me about a place you visited recently
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Q1. Why should we hire you?
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Q2. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance
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Q1. Be always prepared for your answer if you have a experience. Why did you left the previous company? Answer should be positive or valid & don't fumble while giving any answer be confident.
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Q2. What do you know about our process?
Ans. Be prepared for which process your applying for take a rough idea about for the company and process
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