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Concentrix Corporation
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Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips
Top Concentrix Corporation Customer Service Executive Interview Questions and Answers
- Q1. Can you rearrange the sentences on basic given parts of sentences?
- Q2. How would you handle the unsatisfied customer?
- Q3. Can you repeat paragraph you hear in brief?
Concentrix Corporation Customer Service Executive Interview Experiences
69 interviews found
Rohit Gupta
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.
(1 Question)
- Q1. 1. Tell me about your self. 2. How was your last day. 3. They will give any topic to speak continuously for 2 minutes on. 4. A versant test in whichud and paswword will be shared and you will have to give...
Interview Preparation Tips
The hard part is the job which is really frustrating.
Anonymous
I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Hi. So I attended this interview through a consultancy. The first round is a AMCAT round in which you record a video of yourself answering to the computer questions. Computer asks you 5questions on which y...
- Q2. Second round was HR round where the HR asks you to introduce yourself and asks if your ok with the shift timings with or without transport basically all general questions. Then he ask u to speak on any top...
- Q3. The next round is to check your typing speed. As mine is a non voice job it requires me to be good in my typing speed and my grammar write up part.
- Q4. Next is ops round final round. They asked me download an app and ask me technical questions on a video chat with the HR.
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What was your previous work exp
- Q2. Whats your Family background
Logic test questions on grammar and math
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What's your name
- Q2. Sagar Singh rathore
Interview Preparation Tips
Concentrix Corporation interview questions for designations
I was interviewed in Nov 2020.
Interview Questionnaire
5 Questions
- Q1. How would you handle the unsatisfied customer?
- Ans.
Listen to their concerns, apologize, offer a solution, and follow up.
Listen actively to their complaints without interrupting.
Apologize for the inconvenience caused and empathize with their situation.
Offer a solution that addresses their concerns and meets their needs.
Follow up with the customer to ensure their satisfaction and build a long-term relationship.
For example, if a customer is unhappy with a product, offer a...
- Q2. How would you handle pressure?
- Q3. Tell me about your past experience?
- Q4. How would you correct the error done by you?
- Ans.
I would take responsibility for the error and take immediate action to rectify it.
Acknowledge the mistake and apologize
Assess the impact of the error
Take corrective action to rectify the error
Communicate the solution to the affected parties
Implement measures to prevent similar errors in the future
- Q5. Why should we hire you?
Interview Preparation Tips
Get interview-ready with Top Concentrix Corporation Interview Questions
I applied via Walk-in
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself ?
- Q2. Why you want to join company?
- Q3. Any topic speech?
- Ans.
The importance of customer service in today's business world
Customer service is crucial for customer satisfaction and retention
Good customer service can lead to positive word-of-mouth marketing
Poor customer service can damage a company's reputation
Technology has changed the way customer service is delivered
Empathy and active listening are important skills for customer service representatives
- Q4. Where do you see yourself after 5 years?
Interview Preparation Tips
Yash Dubey
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.
Normal aptitude test checking your pronounciation and grammar.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Why join BPO and Why join Concentrix
- Q3. Where do you see yourself in next give years
Interview Preparation Tips
- Communication Skills
- Fluent
- English
Selected
I applied via Walk-in and was interviewed before Jan 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me your hobbies
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
Don't make errors while speaking.
Interview Questionnaire
1 Question
- Q1. Talk about your idol for 1 min?
Interview Preparation Tips
Top trending discussions
Concentrix Corporation Interview FAQs
The duration of Concentrix Corporation Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Questions for Popular Designations
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Concentrix Corporation Customer Service Executive Interview Process
based on 39 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round
- Assignment Round
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Executive Interview Questions from Similar Companies
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Concentrix Corporation Customer Service Executive Reviews and Ratings
based on 965 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
Advisor
3.7k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3.1k
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Content Moderator
3k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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