Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips

Q1. Can you rearrange the sentences on basic given parts of sentences?
Ans. 
Yes, I can rearrange the sentences on basic given parts of sentences.
• I have experience in rearranging sentences to improve clarity and coherence.

• I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

• For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.
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Q2. Can you repeat sentences you hear?
Ans. 
Yes, I can repeat sentences I hear.
• As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

• Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

• For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'
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Q3. Can you repeat paragraph you hear in brief?
Ans. 
Yes, I can repeat a paragraph I hear in brief.
• I have good listening skills and can summarize information accurately.

• I can ask clarifying questions to ensure I understand the main points.

• For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.
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Q4. Can you answer common sense questions?
Ans. 
Yes, I can answer common sense questions.
• Yes, I have the ability to answer common sense questions.

• I can use my knowledge and logical thinking to provide accurate answers.

• I have experience in handling customer queries and providing solutions.

• I can provide examples to support my answers if needed.
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition

• Implemented new customer service str...read more
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Q2. Are you comfortable to work in BPO? Why you want to join this company?
Ans. 
Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.
• I have prior experience working in a BPO and I am familiar with the work environment and processes.

• I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

• I have researched about this company and I am impressed...read more
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Q3. Tell me some basics about process you are about to hire.
Ans. 
The process we are hiring for is a customer service executive role.
• The role involves providing assistance and support to customers.

• Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

• Excellent communication and problem-solving skills are required.

• Experience in handling customer interactions and using customer service software is preferred.

• The candidate should be able to wo...read more
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Q1. Repeat perfectly what you hear
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Tell me something about your previous experience

Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
Ans. 
Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.
• I have previous experience working in a BPO environment and handling night shifts.

• I am accustomed to working under pressure and have developed effective strategies to manage stress.

• I have a track record of consistently meeting or exceeding targets in my previous roles.

• I am flexible and adaptable to different work schedules and can
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Q1. What do you know about process you are about to work?
Ans. 
The process involves providing customer support and resolving their issues.
• The customer service executive is responsible for handling customer inquiries, complaints, and requests.

• They need to have a good understanding of the company's products or services.

• They should be able to effectively communicate with customers and provide solutions to their problems.

• The process may involve using various communication channels suc...read more
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Aptitude test which you have to give in app it's easy just need good command on English

Q1. They will tell you too go through your whole resume will ask some family questions
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Q1. Vna round would be voice and accent round
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