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HGS Customer Service Associate Interview Questions and Answers
Updated
11 Jun 2024
2 interviews found
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Popular
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
4 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Tell me something about yourself that's not on CV Add Answer
- Q2. What are your expectations Add Answer
2
Technical Round (2 Questions)
- Q1. Test familiarity with MS office tools Add Answer
- Q2. Test ability to work with Avaya Add Answer
3
Call listening test Round (1 Question)
- Q1. Scenario specific call listening Add Answer
4
Group Discussion Round
I was asked to read an article infront of the leadership team. They asked me questions about what I read.
Interview Preparation Tips
Interview preparation tips for other job seekers - Be yourself. That should help the hiring team match you and your skills to the account/team you should belong to.
I was interviewed before Jul 2016.
5 Interview Rounds
Interview Questions
- Q1. It was regarding my background and why i want to join the company
View Answers (1)
Interview Preparation Tips
Round: Resume Shortlist
Experience: telephonic round as personal introduction
Round: HR Interview
Experience: it was good
Round: Test
Duration: 5 hours
Total Questions: 10
Skills: Vocabulary Skills, Communication And Confidence
Experience: telephonic round as personal introduction
Round: HR Interview
Experience: it was good
Round: Test
Duration: 5 hours
Total Questions: 10
Skills: Vocabulary Skills, Communication And Confidence
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about HGS?
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Interview questions from similar companies
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Campus Placement and was interviewed in Mar 2024.
3 Interview Rounds
1
One-on-one Round (19 Questions)
- Q1. Introduction of the company View Answers (2)
- Q2. Explanation of whole company View Answers (2)
- Q3. Tell me something about our company mission vission View Answers (2)
- Q4. Goals of the company Add Answer
- Q5. First source solutions company full detail Add Answer
- Q6. Whole summary of the company Add Answer
- Q7. Company objective View Answers (1)
- Q8. Company whole structure Add Answer
- Q9. Explanation of whole company about first source solutions Add Answer
- Q10. First source solutions founder explanation View Answers (1)
- Q11. First source solutions detail View Answers (1)
- Q12. Whole company detail Add Answer
- Q13. First source solutions estd Add Answer
- Q14. Company head discussion Add Answer
- Q15. Serious discussion about company Add Answer
- Q16. Company rules and regulations Add Answer
- Q17. Establishment of company Add Answer
- Q18. Company founder name View Answers (1)
- Q19. Company success Add Answer
2
HR Round (4 Questions)
- Q1. Tell me something about yourself Add Answer
- Q2. First source solutions company background Add Answer
- Q3. Company full information Add Answer
- Q4. Salary packages Add Answer
3
Group Discussion Round
Company whole process
Interview Preparation Tips
Interview preparation tips for other job seekers - More job opportunities
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in May 2024.
4 Interview Rounds
1
Assignment Round
This was Chat round, In this round we have to communicate with customer and resolve their queries through chat
2
HR Round (1 Question)
- Q1. About Self Introduction and Basic Questions about education Add Answer
3
Group Discussion Round
Given a topic (15min time)to complete
4
One-on-one Round (3 Questions)
- Q1. Asked about myself and family background Add Answer
- Q2. About Education and why do you choose Add Answer
- Q3. Asked about night shift ,Is it ok or not Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.
manali sonar
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Apna Jobs and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduce yourself View Answers (1)
- Q2. Are you ready to work in shifts? View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Tell me about ur city in hindi. View Answers (1)
- Q2. What is customer service, empathy? View Answers (1)
3
Assignment Round
Amcat test ..In this test versant test is there, logical reasoning
4
Versant round and mock call Round (1 Question)
- Q1. Pitch to customer who comes to you for refund issue. View Answers (1)
Customer Service Associate Interview Questions
Concentrix Corporation
Anonymous
posted on 26 Aug 2024
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
-
I applied via Job Portal and was interviewed in Jul 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell about urself View Answers (1)
- Q2. Which sport u like View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Name and urself Add Answer
- Q2. Place and urself Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Easy
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Introduction about yourself and your education View Answers (1)
- Q2. Ask for night shift Add Answer
Customer Service Associate Interview Questions
Conneqt Business Solutions
Mahesh
posted on 26 Aug 2024
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Feb 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Any topic other than self introduction View Answers (1)
2
Behavioral Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Family information Add Answer
Bhuvi Reddy
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I was interviewed in Sep 2023.
3 Interview Rounds
1
Aptitude Test Round
Test taken in website
2
One-on-one Round (2 Questions)
- Q1. What is customer service, conversation with customer, tell about Hyderabad View Answers (1)
- Q2. Conversation with customer Add Answer
3
One-on-one Round (3 Questions)
- Q1. Tell about yourself Add Answer
- Q2. Speak about Hyderabad View Answers (1)
- Q3. Conversation with customer Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Easy
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Apr 2024.
1 Interview Round
1
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
HGS Interview FAQs
How many rounds are there in HGS Customer Service Associate interview?
HGS interview process usually has 4 rounds. The most common rounds in the HGS interview process are One-on-one Round, Technical and Group Discussion.
How to prepare for HGS Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Domestic BPO, Calling, inbound and call center.
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Customer Service Associate Interview Questions from Similar Companies
19%
less
than the average Customer Service Associate Salary in India
View more details
HGS Customer Service Associate Reviews and Ratings
based on 33 reviews
Rating in categories
|
Senior Process Consultant
1.9k
salaries
|  ₹1.2 L/yr - ₹4.6 L/yr |
|
Process Consultant
1.6k
salaries
| ₹1.2 L/yr - ₹4.8 L/yr |
|
Process Associate
889
salaries
| ₹1.2 L/yr - ₹4.5 L/yr |
|
Customer Relation Officer
789
salaries
| ₹0.8 L/yr - ₹6.1 L/yr |
|
Senior Process Associate
542
salaries
| ₹1.2 L/yr - ₹5 L/yr |
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