Infosys BPM Customer Service Associate Interview Questions and Answers

Q1. Introduction of the company
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Q2. Explanation of whole company
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It is renowned company it is estd at2001
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Q3. Tell me something about our company mission vission
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Achieved its growth and the company is famous
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Q4. Goals of the company
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Q5. First source solutions company full detail
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Q6. Whole summary of the company
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Q7. Company objective
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Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
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Q8. Company whole structure
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Q9. Explanation of whole company about first source solutions
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Q10. First source solutions founder explanation
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First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
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Q11. First source solutions detail
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First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
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Q12. Whole company detail
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Q13. First source solutions estd
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Q14. Company head discussion
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Q15. Serious discussion about company
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Q16. Company rules and regulations
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Q17. Establishment of company
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Q18. Company founder name
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The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
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Q19. Company success
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Q1. Tell me something about yourself
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Q2. First source solutions company background
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Q3. Company full information
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Q4. Salary packages
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Company whole process

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

Q1. About Self Introduction and Basic Questions about education
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Given a topic (15min time)to complete

Q1. Asked about myself and family background
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Q2. About Education and why do you choose
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Q3. Asked about night shift ,Is it ok or not
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Q1. Introduce yourself
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I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
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Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
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Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
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Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
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I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Tell about urself
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I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.
• I have over 3 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am proficient in using CRM software and handling customer inquiries

• I always strive to provide excellent service and ensure customer satisfaction
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Q2. Which sport u like
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I enjoy playing basketball because it is a fast-paced and competitive sport that requires teamwork and skill.
• I enjoy the physicality and athleticism involved in basketball.

• I like the strategic aspect of the game, such as setting up plays and defending against opponents.

• Playing basketball helps me stay active and improve my coordination and agility.
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Q1. Name and urself
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Q2. Place and urself
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Q1. Question related to previous work experience
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Q2. Related to hobbies
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Q1. Self introduction
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Q2. Any topic other than self introduction
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Discuss your experience with handling difficult customers.
• Stay calm and listen actively to the customer's concerns

• Empathize with the customer and show understanding

• Offer solutions or alternatives to resolve the issue

• Seek assistance from a supervisor if needed

• Follow up with the customer to ensure satisfaction
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Q1. Self introduction
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Q2. Family information
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Q1. Tell me about yourself
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That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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