Infosys BPM Customer Service Associate Interview Questions and Answers

30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
Answered by AI
View 4 more answers
Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
Answered by AI
View 1 more answer
Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
Answered by AI
Add your answer
Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
Answered by AI
View 1 more answer

They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent