Firstsource Solutions Process Associate Interview Questions and Answers

Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

Q1. Asked about self introduction
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Q2. Speak for 2 mins in English...and choose your own tittle
Ans. 
I will speak about my passion for photography and how it allows me to capture special moments and express my creativity.
• Photography is my passion since childhood

• I love capturing special moments and emotions through my lens

• It allows me to express my creativity and vision

• I enjoy experimenting with different techniques and styles

• Photography is not just a hobby for me, it's a way of life
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Grammar and logical questions

We had topic to talk about Bangalore. overall good experience

Q1. How do c urself after 5 years
Ans. 
In 5 years, I see myself as a seasoned Process Associate with a deep understanding of the industry and a track record of successful projects.
• Continuing to enhance my skills and knowledge in process management

• Taking on more leadership responsibilities within the team

• Building strong relationships with clients and stakeholders

• Contributing to the growth and success of the organization

• Possibly pursuing further education or
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Q2. How is job experience
Ans. 
Job experience is valuable for gaining skills, knowledge, and professional growth.
• Job experience helps in developing practical skills and knowledge related to the job role.

• It provides opportunities for professional growth and advancement within the industry.

• Employers often value job experience as it demonstrates a candidate's ability to perform well in a similar role.

• Job experience can also help in building a professio...read more
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Q1. Give a Introduction of yourself
Ans. 
I am a detail-oriented individual with a background in data analysis and strong communication skills.
• Graduated with a degree in Business Administration

• Experience in analyzing large datasets using Excel and SQL

• Strong communication skills developed through customer service roles

• Detail-oriented and organized approach to tasks

• Ability to work well in a team environment
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Q2. Why you want to join teleperformance
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and career growth opportunities.
• Teleperformance is known for its strong focus on customer service excellence

• I am impressed by the career growth opportunities offered by Teleperformance

• I believe that working at Teleperformance will help me develop valuable skills in customer service and communication
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