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HGS Customer Service Associate Interview Questions and Answers
Updated
11 Jun 2024
2 interviews found
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Anonymous
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
4 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Tell me something about yourself that's not on CV Add Answer
- Q2. What are your expectations Add Answer
2
Technical Round (2 Questions)
- Q1. Test familiarity with MS office tools Add Answer
- Q2. Test ability to work with Avaya Add Answer
3
Call listening test Round (1 Question)
- Q1. Scenario specific call listening Add Answer
4
Group Discussion Round
I was asked to read an article infront of the leadership team. They asked me questions about what I read.
Interview Preparation Tips
Interview preparation tips for other job seekers - Be yourself. That should help the hiring team match you and your skills to the account/team you should belong to.
I was interviewed before Jul 2016.
5 Interview Rounds
Interview Questions
- Q1. It was regarding my background and why i want to join the company
View Answers (1)
Interview Preparation Tips
Round: Resume Shortlist
Experience: telephonic round as personal introduction
Round: HR Interview
Experience: it was good
Round: Test
Duration: 5 hours
Total Questions: 10
Skills: Vocabulary Skills, Communication And Confidence
Experience: telephonic round as personal introduction
Round: HR Interview
Experience: it was good
Round: Test
Duration: 5 hours
Total Questions: 10
Skills: Vocabulary Skills, Communication And Confidence
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about HGS?
Ask anonymously on communities.
Interview questions from similar companies
Shivam Gupta
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Oct 2023.
4 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Self intro in english? Add Answer
2
One-on-one Round (3 Questions)
- Q1. What you know about BPO? View Answers (1)
- Q2. Why you wanna join BPO? Add Answer
- Q3. Roles and responsibilities of customer service associate? Add Answer
3
Versant Round (1 Question)
- Q1. Basic english test (listening, speaking) Add Answer
4
One-on-one Round (1 Question)
- Q1. Will ask little bit about the process for which they are hiring you? Add Answer
Interview Preparation Tips
Topics to prepare for iEnergizer Customer Service Associate interview:
- Women empowerment
Bhuvi Reddy
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I was interviewed in Sep 2023.
3 Interview Rounds
1
Aptitude Test Round
Test taken in website
2
One-on-one Round (2 Questions)
- Q1. What is customer service, conversation with customer, tell about Hyderabad View Answers (1)
- Q2. Conversation with customer Add Answer
3
One-on-one Round (3 Questions)
- Q1. Tell about yourself Add Answer
- Q2. Speak about Hyderabad View Answers (1)
- Q3. Conversation with customer Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Easy
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in May 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (3 Questions)
- Q1. Self introduction, roles and responsibilities in your previous organisation Add Answer
- Q2. What is your current CTC Add Answer
- Q3. What are your expectations Add Answer
3
Aptitude Test Round
They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.
4
Assignment Round
They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.
5
HR Round (5 Questions)
- Q1. Walk me through your resume? Add Answer
- Q2. Why do you want to work in a BPO? Add Answer
- Q3. How would you handle a customer who is angry? View Answers (1)
- Q4. What is your typing speed? View Answers (1)
- Q5. Why should we hire you? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview was good and the HR's(interviewers) were also supportive. But we don't get any feedback after we reach home, they asked every detail like PAN,aadhar card number, account number and many more. Tried to contact them but no response. Go through Google reviews and ambitionbox reviews before going to the interview for sitel/Sykes/foundever. I wouldn't suggest anyone to waste their precious time and efforts by attending interview over there.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Apr 2024.
1 Interview Round
1
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
Interview experience
Bad
Difficulty level
Easy
Duration
-
Result
Selected
2 Interview Rounds
1
Aptitude Test Round
It was ok, easy not hard
2
HR Round (1 Question)
- Q1. It was ok, introduction, hobby, why should we hire you Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - You can join this at the initial phase of your career however u should not stay there more than 1 year.
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Aptitude Test Round
That really helpful i learnt a lot
2
HR Round (2 Questions)
- Q1. Asked me to explain about myself Add Answer
- Q2. Reason to join wns Add Answer
Customer Service Associate Interview Questions
Infosys BPM
Sandeep v. Waghmare
posted on 19 Dec 2022
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Walk-in and was interviewed in Nov 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel
3
One-on-one Round (4 Questions)
- Q1. Give me your introduction ? View Answers (5)
- Q2. Tell me about your family ? View Answers (2)
- Q3. Why you left last organization? View Answers (1)
- Q4. Why want to join our organization ? View Answers (2)
4
Group Discussion Round
They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent
Interview Preparation Tips
Topics to prepare for Infosys BPM Customer Service Associate interview:
Go there very organized be positive there
There are doing their work very perfectly
So don't do many mistakes.
- English communication
- British accent
- Soft Skills
Go there very organized be positive there
There are doing their work very perfectly
So don't do many mistakes.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Jan 2023.
2 Interview Rounds
1
Assignment Round
Computer knowledge, work style/personality
2
One-on-one Round (2 Questions)
- Q1. Why do you want to work for us? View Answers (3)
- Q2. Tell me about yourself. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Hired through online hiring event. Really easy interview process.
HGS Interview FAQs
How many rounds are there in HGS Customer Service Associate interview?
HGS interview process usually has 4 rounds. The most common rounds in the HGS interview process are One-on-one Round, Technical and Group Discussion.
How to prepare for HGS Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Domestic BPO, Calling, inbound and call center.
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Customer Service Associate Interview Questions from Similar Companies
19%
less
than the average Customer Service Associate Salary in India
View more details
HGS Customer Service Associate Reviews and Ratings
based on 33 reviews
Rating in categories
|
Senior Process Consultant
1.9k
salaries
|  ₹1.2 L/yr - ₹4.6 L/yr |
|
Process Consultant
1.6k
salaries
| ₹1.2 L/yr - ₹4.8 L/yr |
|
Process Associate
889
salaries
| ₹1.2 L/yr - ₹4.5 L/yr |
|
Customer Relation Officer
789
salaries
| ₹0.8 L/yr - ₹6.1 L/yr |
|
Senior Process Associate
527
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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