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HGS Customer Service Associate Interview Questions and Answers for Freshers

Updated 11 Jun 2024

HGS Customer Service Associate Interview Experiences for Freshers

1 interview found

I appeared for an interview before Jul 2016.

Interview Questionnaire 

1 Question

  • Q1. It was regarding my background and why i want to join the company

Interview Preparation Tips

Round: Resume Shortlist
Experience: telephonic round as personal introduction

Round: HR Interview
Experience: it was good

Round: Test
Duration: 5 hours
Total Questions: 10

Skills: Vocabulary Skills, Communication And Confidence

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. You need to introduce yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is good for freshers who wants to start their career.

I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 
Round 3 - Technical 

(1 Question)

  • Q1. Explain P2P cycle in brief
  • Ans. 

    P2P cycle involves the entire process of procuring goods or services from a supplier and making payments for them.

    • P2P stands for Procure-to-Pay.

    • It starts with identifying the need for goods or services and creating a purchase requisition.

    • The requisition is then approved and converted into a purchase order.

    • The purchase order is sent to the supplier, who delivers the goods or services.

    • Upon receipt, the goods are inspecte...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good opportunity for freshers,
Excellent Communication required for this job global

Interview Questionnaire 

1 Question

  • Q1. What do you know about company Education and other question Fluent in english is must

Interview Preparation Tips

Round: Test
Experience: Normal typing test and some aptitude question

I applied via Referral and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Very First Question: Tell me About Your self ?

Interview Preparation Tips

Interview preparation tips for other job seekers - As per my Experience most of the HR's will see candidates communication, stage fear nd confident level if the candidate is fresher and if he is experienced they will see how much hd knows about the previous processes which he did nd never ever share negative thoughts about previous company or mangers. It will be a black spot. Tnx for your time to reading this.

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Just a short self introduction and a topic on which we have to speak 2 min with fluent English and proper Grammer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Useless Company who believes in religious Discrimination.

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was on maths and insurance

Round 2 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please provide honest details
Provide crisp and clear information and do not beat around the bush

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Human anatomy questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good and some basics of anatomy is enough to crack the interview
Good luck

I applied via Naukri.com and was interviewed in Jun 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There are four rounds. Hr, aptitude maths with verbal reasoning round, typing test, final HR round.
  • Q2. Easy to clear. But be sure in basic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Take the round's carefully. Be honest with the answers. Make the idea clear while explaining

I applied via Naukri.com and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is data analytics?
  • Ans. 

    Data analytics is the process of examining and interpreting data to draw conclusions and make informed decisions.

    • It involves collecting, cleaning, and organizing data

    • Applying statistical and mathematical models to analyze data

    • Visualizing and presenting data in a meaningful way

    • Examples include predicting customer behavior, optimizing business operations, and identifying trends in healthcare data

  • Answered by AI
  • Q2. What is regression analysis
  • Ans. 

    Regression analysis is a statistical method used to determine the relationship between a dependent variable and one or more independent variables.

    • It helps in predicting the value of the dependent variable based on the values of the independent variables.

    • It is used in various fields such as finance, economics, social sciences, and engineering.

    • Linear regression is the most common type of regression analysis.

    • Examples incl...

  • Answered by AI
  • Q3. What is difference Data analysis and data analytics?
  • Ans. 

    Data analysis is the process of inspecting, cleaning, transforming, and modeling data while data analytics involves using statistical and computational methods to extract insights from data.

    • Data analysis is focused on preparing and organizing data for analysis

    • Data analytics involves using tools and techniques to extract insights from data

    • Data analysis is a subset of data analytics

    • Data analytics involves more complex an...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - there should be three rounds in the interviews
first would be aptitude test
second would be with junior manager
third would be with senior manager

Skills evaluated in this interview

HGS Interview FAQs

How many rounds are there in HGS Customer Service Associate interview for freshers?
HGS interview process for freshers usually has 4 rounds. The most common rounds in the HGS interview process for freshers are One-on-one Round, Technical and Group Discussion.
How to prepare for HGS Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Domestic BPO, Calling, inbound and call center.
What are the top questions asked in HGS Customer Service Associate interview for freshers?

Some of the top questions asked at the HGS Customer Service Associate interview for freshers -

  1. Test familiarity with MS office to...read more
  2. Test ability to work with Av...read more
  3. Scenario specific call listen...read more

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HGS Customer Service Associate Salary
based on 49 salaries
₹1.2 L/yr - ₹4 L/yr
21% less than the average Customer Service Associate Salary in India
View more details

HGS Customer Service Associate Reviews and Ratings

based on 34 reviews

3.3/5

Rating in categories

3.5

Skill development

3.0

Work-life balance

2.4

Salary

2.8

Job security

3.2

Company culture

2.4

Promotions

2.8

Work satisfaction

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