60+ Toshiba Johnson Elevators Interview Questions and Answers

As a Delivery Manager, I handle teams through Agile management, ensure application performance and security, and design Angular application architecture.

• I use Agile methodologies to manage teams and ensure efficient communication and collaboration.

• To ensure application performance, I conduct regular testing and monitoring, and implement performance optimization techniques.

• To maintain application security, I follow industry-standard security practices, conduct regular security...read more

To groom business, we need to analyze data and identify areas of improvement. Team data can be managed through regular meetings and use of project management tools.

• Analyze business data to identify areas of improvement

• Regular meetings with team to discuss progress and address any issues

• Use project management tools to track team data and progress

• Provide training and development opportunities for team members

• Encourage open communication and collaboration within the team

Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.

• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in non-voice processing include responding to emails, chats, ...read more

Assess the situation and take immediate action to prevent further damage. Implement corrective measures to address the issue.

• Assess the extent of the unplanned shrinkage and attraction

• Identify the root cause of the issue

• Implement corrective measures to prevent further damage

• Communicate the issue to relevant stakeholders

• Monitor the situation to ensure the issue is resolved

Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.

• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction

An IP address is a unique numerical label assigned to each device connected to a computer network. There are two types of IP addresses: IPv4 and IPv6.

• IP address is a numerical label assigned to devices on a network

• IPv4 addresses are 32-bit and expressed in decimal format (e.g., 192.168.0.1)

• IPv6 addresses are 128-bit and expressed in hexadecimal format (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 addresses are more commonly used, but IPv6 addresses are becoming more pre...read more

I remain calm, listen actively, empathize with the customer, apologize for the issue, and work towards finding a solution.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize for the issue, even if it wasn't your fault

• Work towards finding a solution to address the customer's problem

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and positive word-of-mouth

• Examples of good customer service include prompt responses, personalized attention, and going above and beyond to me...read more

I comfort the customer by actively listening, empathizing with their situation, and offering solutions to their problems.

• Listen attentively to the customer's concerns

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to address their issues

• Follow up to ensure their satisfaction with the resolution

Class is a blueprint for creating objects in object-oriented programming. Objects are instances of classes.

• Class is a template for creating objects with attributes and methods.

• Objects are instances of classes that have their own unique data and behavior.

• OOP's concepts include encapsulation, inheritance, polymorphism, and abstraction.

• SQL commands like CREATE TABLE, UPDATE, DELETE are used to manipulate database tables and data.

A leader is someone who guides, inspires, and motivates a group of people towards a common goal.

• Leaders have a clear vision and communicate it effectively

• They lead by example and set high standards for themselves and their team

• They empower their team members and encourage collaboration

• Leaders are adaptable and able to make tough decisions

• They inspire trust and respect through their actions and words

Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.

• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills

The 7 QC tools are basic problem-solving tools used to identify and solve quality-related issues.

• Check sheets

• Control charts

• Histograms

• Pareto charts

• Scatter diagrams

• Stratification

• Fishbone diagrams

I am fluent in English, Spanish, and French.

• Fluent in English, Spanish, and French

• Can effectively communicate with a diverse range of customers

• Able to provide multilingual support if needed

Accounts payable refers to the amount of money a company owes to its suppliers or vendors for goods or services received.

• Accounts payable is a liability on the balance sheet.

• It represents the company's short-term obligations to pay for goods or services.

• It includes invoices, bills, and other payment requests from suppliers.

• Accounts payable is typically recorded when the goods or services are received, not when the payment is made.

• It is an important aspect of managing cash flo...read more

Accounts receivable refers to the money owed to a company by its customers for goods or services provided on credit.

• Accounts receivable is an asset on the balance sheet.

• It represents the amount of money that customers owe to the company.

• It is created when a company sells goods or services on credit terms.

• Accounts receivable is typically collected within a specified period, known as the credit period.

• Companies often send invoices to their customers to request payment for the o...read more

Parameters used in Quality Analyst role

• Parameters are used to measure and evaluate the quality of a product or service

• Common parameters include accuracy, completeness, functionality, and usability

• Quality Analysts use parameters to identify defects and areas for improvement

• Parameters can be customized based on the specific product or service being evaluated

call, apply, and bind are methods in JavaScript used to manipulate the context of a function.

• call() is used to invoke a function with a specified 'this' value and arguments provided individually.

• apply() is similar to call() but arguments are passed as an array.

• bind() is used to create a new function with a specified 'this' value and initial arguments.

Calibration process is essential for ensuring accuracy and reliability of measuring instruments used in quality control.

• Calibration ensures that measuring instruments are accurate and reliable.

• It involves comparing the instrument's readings to a known standard.

• Calibration should be performed regularly to maintain accuracy.

• Calibration records should be kept for traceability and audit purposes.

• Examples of instruments that require calibration include thermometers, scales, and pH...read more

Automation Anywhere A360 offers flexible licensing options for automation solutions.

• A360 offers both perpetual and subscription-based licensing options

• Users can choose between cloud-based or on-premise deployment

• Licensing options can be customized based on the specific needs of the organization

• Examples of available licenses include Bot Creator, Bot Runner, and Control Room

• A360 also offers a free Community Edition license for individuals and small businesses

To sell a product in the field, focus on building relationships, understanding customer needs, and demonstrating the value of the product.

• Research your target market and identify potential customers

• Build relationships with potential customers through networking and outreach

• Understand the needs and pain points of your customers and tailor your pitch accordingly

• Demonstrate the value of your product through case studies, testimonials, and product demos

• Follow up with potential cu...read more

Non voice process refers to any process that does not involve speaking or listening, but rather involves written communication.

• Non voice processes include email support, chat support, data entry, and back-office operations.

• These processes are typically handled through computer systems and software.

• Examples of non voice processes include responding to customer inquiries via email, processing orders, and updating customer information.

• Non voice processes are often used in indust...read more

Listen to their concerns, empathize, apologize, offer solutions, and follow up.

• Listen actively to their complaints and let them vent their frustrations.

• Empathize with their situation and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer solutions to resolve the problem and ask for their input.

• Follow up with the customer to ensure their satisfaction and build trust.

• Train the customer service team to handle such situat...read more

TDS (Tax Deducted at Source) and GST (Goods and Services Tax) are tax systems used in India.

• TDS is a system where tax is deducted at the time of making certain payments such as salary, rent, etc.

• GST is a value-added tax levied on the supply of goods and services.

• TDS and GST are both important for ensuring tax compliance and revenue collection.

• TDS rates vary depending on the nature of payment and the income tax slab of the recipient.

• GST rates vary based on the type of goods or...read more

Computer technology plays a crucial role in today's workplace, enabling efficient communication, data management, and automation.

• Computer technology enhances productivity by automating repetitive tasks.

• It enables efficient communication through email, video conferencing, and instant messaging.

• Data management systems help organize and analyze large amounts of information.

• Computer technology enables remote work and flexible schedules.

• Examples: Using project management software ...read more

Transparent skills are abilities and qualities that are easily observable and understood by others.

• Transparent skills are typically technical or hard skills that can be demonstrated through tasks or projects.

• They are usually quantifiable and measurable, such as proficiency in a programming language or project management.

• Examples include coding skills, data analysis abilities, project management experience, and proficiency in specific software tools.

The president of India is Ram Nath Kovind.

• The current president of India is Ram Nath Kovind.

• Ram Nath Kovind assumed office on July 25, 2017.

• He is the 14th president of India.

• Before becoming the president, he served as the Governor of Bihar from 2015 to 2017.

To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

• Prioritize calls based on urgency and importance

• Use call scripts to ensure consistency and efficiency

• Utilize call center software to manage and track calls

• Train telecallers to handle multiple calls simultaneously

• Take breaks to avoid burnout and maintain focus

Open market sales refer to the selling of goods or services in a free and competitive market without any restrictions.

• Open market sales involve selling goods or services without any restrictions or regulations.

• It allows for free competition among buyers and sellers.

• Prices are determined by supply and demand.

• Examples include selling products on Amazon or eBay.

I will explain the importance of customer satisfaction in building long-term relationships.

• Customer satisfaction is crucial for retaining customers and building brand loyalty.

• It involves meeting or exceeding customer expectations through quality products and excellent service.

• Happy customers are more likely to become repeat customers and recommend the business to others.

• Measuring customer satisfaction through surveys and feedback can help identify areas for improvement.

• Provid...read more

I have 5 years of experience in sales.

• I have worked in sales for 5 years.

• During this time, I have gained experience in various sales techniques and strategies.

• I have consistently met or exceeded sales targets in my previous roles.

• I have also developed strong relationships with clients and customers.

• I am always looking for ways to improve my sales skills and stay up-to-date with industry trends.

LAN, MAN, WAN are types of computer networks that differ in their geographical coverage and connectivity.

• LAN (Local Area Network) is a network that connects devices within a limited area, such as a home, office, or building.

• MAN (Metropolitan Area Network) is a network that covers a larger area, such as a city or town.

• WAN (Wide Area Network) is a network that covers a large geographical area, such as a country or the entire world.

• LANs are typically faster and more secure than ...read more

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often outsource these tasks to BPO providers in countries with lower labor costs, such as India and the Philippines.

• BPO can help companies save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companie...read more

Yes, I have knowledge about insurance.

• I have experience selling insurance products to customers

• I am familiar with different types of insurance such as life, health, auto, and home insurance

• I understand the importance of insurance in protecting individuals and businesses from financial risks

Object cloning command is used to create a copy of an object in automation testing.

• Object cloning is used to create a duplicate copy of an object in automation testing.

• It is useful when the same object needs to be used multiple times in a test case.

• Object cloning can be done using the clone() method in Java or the Object Cloning API in Selenium.

• Cloning can be shallow or deep, depending on whether the object's references are also cloned or not.

I can speak Hindi fluently.

• Namaste, kaise ho? (Hello, how are you?)

• Mujhe Hindi bolna aata hai. (I know how to speak Hindi.)

• Main Hindi mein baat kar sakta/sakti hoon. (I can speak in Hindi.)

P2P process refers to the end-to-end cycle of purchasing goods or services, from requisition to payment.

• P2P stands for Procure-to-Pay.

• It involves several steps such as requisition, purchase order creation, goods receipt, invoice processing, and payment.

• The process ensures proper authorization, compliance, and timely payment to vendors.

• Automation and technology play a crucial role in streamlining the P2P process.

• For example, a typical P2P process may involve a requester raisin...read more

I am a dedicated and enthusiastic individual with a passion for customer service.

• I have experience in handling customer complaints and resolving issues

• I am a good listener and communicator

• I am able to work well under pressure and in a fast-paced environment

HashMap is a data structure that stores key-value pairs and uses hashing to retrieve values quickly.

• HashMap uses an array of buckets to store key-value pairs

• The hash code of the key is used to determine the index of the bucket

• If multiple keys have the same hash code, they are stored in a linked list within the bucket

• When retrieving a value, the hash code of the key is used to find the bucket and then the linked list is searched for the key

• HashMap uses load factor to determine...read more

Claim processing is the procedure of evaluating and settling insurance claims.

• It involves verifying the claimant's eligibility for coverage

• Reviewing the claim to determine if it meets the policy's terms and conditions

• Investigating the circumstances surrounding the claim

• Determining the appropriate amount of compensation to be paid

• Communicating with the claimant and other parties involved in the claim

• Issuing payment to the claimant

• Maintaining accurate records of the claim and i...read more

I was not referred by anyone.

• I found the job posting online and applied directly.

• I did not have any personal or professional connections within the company.

• I was selected based on my qualifications and experience.

RCM concept stands for Revenue Cycle Management. It refers to the process of managing the financial aspects of a patient's journey through the healthcare system.

• RCM involves tasks such as patient registration, insurance verification, claims submission, payment posting, and denial management.

• The goal of RCM is to ensure accurate and timely reimbursement for healthcare services provided.

• It involves coordinating with various stakeholders, including healthcare providers, insuranc...read more

I am willing to travel for work and I am fluent in multiple languages.

• I am open to traveling for work and have no restrictions on distance.

• I am fluent in English, Spanish, and French.

• I have experience working in multicultural environments and communicating effectively in different languages.

MUX stands for Multiplexer, a device that selects one of several input signals and forwards it into a single line.

• MUX is used in digital electronics to route multiple input signals into a single output.

• It is commonly used in communication systems, computer memory, and data processing.

• Examples include 2-to-1 MUX, 4-to-1 MUX, and 8-to-1 MUX.

• MUX helps in reducing the number of components required in a circuit.

Managing SLA involves setting clear expectations, monitoring performance, and addressing any deviations promptly.

• Set clear and realistic SLA targets with stakeholders

• Regularly monitor performance against SLA metrics

• Implement processes to address any deviations from SLA

• Communicate effectively with team members and stakeholders about SLA expectations

• Use technology and tools to track and analyze SLA performance

• Provide regular reports on SLA performance to management

OOP in Java stands for Object-Oriented Programming which is a programming paradigm based on objects.

• OOP focuses on creating objects that have properties and methods

• Encapsulation, Inheritance, and Polymorphism are the key concepts of OOP

• Java supports OOP through classes and interfaces

• Example: A car can be represented as an object with properties like color, model, and methods like start, stop, and accelerate

The topic is artificial intelligence.

• Artificial intelligence is a branch of computer science that focuses on creating intelligent machines.

• It involves the development of algorithms and models that enable machines to perform tasks that would typically require human intelligence.

• AI can be categorized into narrow AI, which is designed for specific tasks, and general AI, which aims to replicate human intelligence.

• Examples of AI applications include virtual assistants like Siri an...read more

Fish Bone Diagram is a tool used to identify the root cause of a problem by analyzing its possible causes.

• Also known as Ishikawa diagram or cause-and-effect diagram

• Used in quality control and process improvement

• Helps to identify the main categories of potential causes

• Example: If the problem is low product quality, the categories could be materials, equipment, personnel, procedures, and environment

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and going above and beyond to meet customer needs.

Strengths are qualities or attributes that make an individual or team effective in achieving goals.

• Physical strength: Ability to lift heavy objects or perform physically demanding tasks.

• Emotional strength: Resilience in facing challenges and managing stress.

• Intellectual strength: Problem-solving skills and critical thinking abilities.

• Interpersonal strength: Effective communication and teamwork skills.

• Adaptability: Ability to quickly adjust to new situations and environments.

HITS in telecom stands for Handover Interface for Telecommunication Systems, which is a standard protocol for transferring calls between different networks.

• HITS is used to facilitate seamless handovers between different telecom networks, ensuring continuity of calls for users.

• It is commonly used in scenarios where a call needs to be transferred from one network to another, such as from a cellular network to a Wi-Fi network.

• HITS helps in maintaining call quality and reducing c...read more

ReactJS is a JavaScript library for building user interfaces.

• ReactJS is developed and maintained by Facebook.

• It allows developers to create reusable UI components.

• ReactJS uses a virtual DOM for better performance.

• It follows a component-based architecture.

• ReactJS can be used to build single-page applications.

Control Room function is to monitor and control the operations of a system or process.

• Control Room is responsible for monitoring and controlling the operations of a system or process.

• It ensures that the system or process is running smoothly and efficiently.

• Control Room operators use various tools and technologies to monitor and control the system or process.

• Examples of systems that require Control Room function include power plants, oil refineries, and transportation systems.

I have completed various projects in my previous roles as a Quality Manager.

• Successfully implemented a new quality control system resulting in a 20% reduction in defects

• Led a team in achieving ISO 9001 certification for the company

• Developed and executed a supplier quality management program resulting in improved supplier performance

• Implemented a continuous improvement program resulting in a 15% increase in productivity

• Collaborated with cross-functional teams to resolve qualit...read more

Best practices in RPA

• Identify the right processes for automation

• Ensure proper documentation and testing

• Regularly review and update the automation

• Implement security measures to protect sensitive data

• Train employees on how to work with the automation

• Monitor and analyze the performance of the automation

Various technologies are used in business analysis including data analysis tools, project management software, and communication platforms.

• Data analysis tools such as Microsoft Excel, Tableau, and Power BI are commonly used to analyze and visualize data.

• Project management software like Jira, Trello, and Asana help in managing tasks, timelines, and resources.

• Communication platforms such as Slack, Microsoft Teams, and Zoom facilitate collaboration and communication among team m...read more

Customers are individuals or entities who purchase goods or services from a business.

• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering service for an event.

CTC break up refers to the detailed breakdown of the components included in an employee's total compensation package.

• CTC break up typically includes components like base salary, bonuses, allowances, benefits, and perks.

• For example, a CTC break up may show a base salary of $50,000, annual bonus of $5,000, health insurance coverage, and transportation allowance.

• Employers provide CTC break up to give employees a clear understanding of the value of their total compensation packag...read more

I am a highly motivated sales professional with a proven track record of exceeding targets and building strong relationships with clients.

• I have over 5 years of experience in sales, with a focus on B2B sales

• I am skilled in identifying and pursuing new business opportunities

• I have a strong understanding of sales processes and techniques, including consultative selling and relationship building

• I am a confident communicator and presenter, with experience delivering sales pitches...read more

JavaScript has several data types including string, number, boolean, object, array, null, and undefined.

• String: 'hello'

• Number: 42

• Boolean: true or false

• Object: { key: value }

• Array: [1, 2, 3]

• Null: null

• Undefined: undefined

Shortcuts key in excel help users to perform tasks quickly and efficiently.

• Ctrl + C: Copy

• Ctrl + V: Paste

• Ctrl + X: Cut

• Ctrl + Z: Undo

• Ctrl + Y: Redo

Global surgery guidelines are rules that determine which procedures are included in a surgical package and how they are billed.

• Global surgery guidelines apply to Medicare patients and determine which procedures are included in a surgical package.

• The surgical package includes pre-operative, intra-operative, and post-operative services.

• If a procedure is included in the surgical package, it cannot be separately billed.

• The global period for major surgeries is 90 days, while for m...read more